This is definitely a unique situation that needs some clarification.
I am the operations manager for a towing company in Oregon and we are a AAA service provider. I've been in the towing industry since 1996 and with this company since 1998.
That being said, the correct statement to this complaint should be: "Beware, Towing Companies May NOT Transport Your Pet With You."
Now, I realize that as a AAA member, the contracted towing company providing service is...in your perception...AAA. And so it stands to reason that if the towing company won't transport your pet, you feel that AAA is therefore not willing to transport your pet.
However, it must be stated that AAA's policies and the contracted towing companies policies might not be the same in regard to pets.
Now let's deal with our specific situation. Transporting pets, although rare, is not that uncommon. On average, we are probably presented with this type of scenario once a month. And we run approximately 600 AAA calls per month out of our contract station.
To be brutally honest, the advent and prolific abundance of cell phones these days has made it so that only 1 out of every 20 tows has a passenger to transport period! Most tows are now completely "unattended". Many customers have already contacted a family member or friend to give them a lift and choose not to ride with the tow truck driver.
Still, we are required to carry a minimum of two passengers and some contract stations (AAA towing providers) have multi-passenger trucks capable of carrying up to five people.
What should have happened with your situation was that the AAA call taker SHOULD have contacted the towing company to CONFIRM that they will transport your pet IN the tow truck.
That would have solved the problem right there. But let's be honest. Neither you, nor the call taker probably clarified the "IN" the tow truck part. What was probably communicated was, "I have a pet, will that be a problem?" And the "assumption" was made by the AAA call taker that it would be fine. And even if the AAA call taker called the towing company, what was probably asked was if taking the pet would be okay? And nothing was brought up about it riding IN the cab of the tow truck.
Because, in truth, there have been numerous times we have transported the pet in the vehicle but not the tow truck. Sometimes, it's been an issue with the driver. Fear of dogs. Allergies. Or plain and simple...they didn't want hair all over the inside of their cab.
Other times, the owner of the pet has a carrier in their vehicle and actually WANTS the pet transported in the car, not the tow truck.
I know of NO policy by AAA forbidding the transport of pets in the cab of the truck. And in truth, the first driver was honest and saying he wasn't comfortable about a large dog riding in the cab (even with you there). And the second driver was just trying to be "politically correct" and blame "company policy". When in reality, he probably wasn't comfortable with the situation either.
Make no mistake, I am a dog lover. I've always had a dog since the time I was eight years old. In particular, I've always had labs. I love 'em. They are my dog of choice. But not everyone feels this way and this whole situation could have been avoided if both YOU and the AAA Call Taker had just clarified WHERE the pet would ride.
Because once that was established, and you didn't like the idea of your pet riding in your vehicle while you got the air conditioned cab...arrangements could have already been in the works for a friend or relative to come pick you up.
Have I taken dogs in the cab? Yes. But as already stated, I am a dog lover. Have I regretted it from time to time? You bet. Some dogs have left quite the hair mess let alone...well...they reeked of doggy odor.
But in the end, I still hold that it is unfair to say, "AAA will not transport your pets" as a blanket statement.
Clarification of the situation is the key to anyone having a successful experience with a pet and having your car towed.