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1.3 40 Reviews

24-7 Ride Complaints Summary

3 Resolved
37 Unresolved
Our verdict: If considering services from 24-7 Ride with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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24-7 Ride reviews & complaints 40

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2:01 pm EDT

24-7 Ride entire company!

If I could give them a negative rating, I would. Firstly, our ride to LAX was supposed to be a shuttle. Nope. We got a car and the poor driver barely got all the bags in. He was an uber driver so most likely subcontracted. Nice guy, and HE gets a good review. Anthony.
As Rachel B. says, they cancelled our pick up an left us stranded. I spoke with them as I was boarding the plane, which was one hour late. Each and every time I called them the hold wait was at least 20 minutes. When I finally got a hold of them, I was walking to my seat! They said they would have someone there at LAX. We touch down, get out and look for our ride. Nowhere. I check my emails, they have cancelled our pick up, after having said, directly before the flight, that they would pick us up. Knowing we can't get our emails while in "airplane mode", we were left stranded. We finally found a cab that cost $100 bucks to take us home. 24/7 refused to refund us for that cab, even though they said they would and asked for the receipt. They sent us a refund for the pick up but that was NOT enough for what we went through. DO NOT BOOK WITH THIS COMPANY! What a horrible, horrible company.

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7:25 am EDT

24-7 Ride canceled ride

24/7 ride canceled my airport pickup while I was in-flight. I received the email when the plane landed and immediately called their customer service... I was on hold 20+ minutes, when the operator came on the line she was rude. I asked her to help find another ride for me and she declined. I was shocked they would leave me stranded at the airport! I will never use this service again

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4:31 pm EST

24-7 Ride cancelled ride to lax 15 minutes before pick up

The absolute worst experience I have ever had with a shuttle service. I had to help my elderly mother in Kansas move into an assisted living home after the sudden death of my brother who cared for her and was flying out of LAX. I live 2 hours away from LAX. 24/7 Ride assured me there would be no problem as this was critical. 15 minutes before my shuttle was to pick me up I got a call from them saying they were cancelling the ride! I live 2 hours from LAX. By the time I was finally able to get there after paying a friend, I had to be put on another flight, which caused my pick up ride at the Kansas City airport to be cancelled. The shuttle driver said
his gas pump went out and I should be glad this did not happen on the freeway; when I protested, he said he would talk to management to get me another ride but kept me on hold. He then offered a 15% discount on a future ride...as if. Then asked me how I got their number. They charged me for the ride anyway and will not return my money; I will be seeking legal recourse.

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6:52 am EDT
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24-7 Ride airport transfer limo service

Worst experience...they are thieves, be careful. We booked l, and had confirmed, a 14 person white Chrysler limo to LAX. An old, beat-up 10 person black town car limo showed up. Needless to say, our family was extremely disappointed, but were stuck as we needed to get to the airport. After calling several times, they said they would refund the difference between the two cars. Months passed and no refund. So needed to file a claim with the credit card company. 24-7 ride is a waste of time and money. I don't know how they are in business? Wish I checked the reviews before bookings.

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9:25 am EDT

24-7 Ride transport from lax

Made round trip arrangements (I thought) for transport to and from LAX. Going was no problem. Driver prompt and congenial. THEN, when I could finally use my phone after landing, I find the driver had been there at 1:15 for our flight that wasn't scheduled to land until 2:40. We were 14 minutes late. When I called, he informed me he was almost home and wouldn't come back. Said we gave wrong flight number and recited what turned out to be the Airline Booking number, not the flight number. A ticketing number doesn't even come close to a flight number (klm603) WHICH I KNOW THEY WERE GIVEN. Don't these companies keep track of their customer's flight. Of course they say to contact them if there is a change, but there wasn't. Even so, you can't call once you are in the air and that's when I realized there could be a problem. We are 76 and 83 years old! Took us hours, and +200 to get another transport. What a farce. NEVER WILL USE AGAIN!

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1:55 pm EDT

24-7 Ride driver service to the airport

DO NOT USE 24-7 RIDE! They are horrible! They left us sitting waiting for our pickup to LAX at 5 am. No call, no show. I left them voicemails, called and texted the driver, no response. We had to find a last minute ride to the airport, pay someone else, and got to check in for our international flight 2 minutes before they cutoff check in.

I emailed them and tried calling throughout the next couple weeks, NO RESPONSE. Finally got through to someone after a 25 minute hold. Their only response was that "it looks like a refund has been processed". No apology, no explanation of what happened. I asked what happened and their response was "what is the nature of your call?". I said I wanted to speak with a supervisor and she said "I am a supervisor". I pressed for an explanation and her only response was "looks like the driver had car trouble, not sure why he didn't call or respond to you". No offer for any discounts on a next service, no offer to try to fix the situation in any way.

I had used them once previously and the driver was 15 minutes late. That was bad enough but not calling and not showing up and the service I got when needing to speak with someone regarding the situation? Wow!

I will NEVER use them again.

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10:34 am EDT

24-7 Ride transportation

This company is a fraud! They guarantee on time service and they actually never showed up. Waited on hold for a total of an hour and a half for them to lie to me and say that it wasn't paid for when they charged my credit card. Then had the gall to tell me they're refusing my service. Claimed to issue a refund but none has been seen. Wouldn't work to resolve the issue and had an attitude. SAVE YOUR MONEY, GO ELSEWHERE... VERY HORRIBLE COMPANY AND STAFF... THEIR PRICES ARE NOT WHAT THE CLAIM AND THEY BLAME EVERYTHING ON A "COMPUTER GLITCH" WHICH IS A COMPLETE LIE!

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8:57 pm EST
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24-7 Ride shuttle service

They promise to be on time and provide good service. I had a reservation almost a month in advance to have service from LAX to Camarillo. The company had our flight information and were to pick us up at LAX at 11:30 am. After traveling over 17 hours from New Zealand, I find out the company emailed me the night before at 10:05 pm saying they cancelled my reservation due to a booking conflict. I will never use them again nor recommend them to anyone!

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1:31 am EST

24-7 Ride transportation to lax

Worst experience ever!
If you dont want any headache few hrs before your travel date. Do not use their service!

We are a party of 5 and we booked the transportation january 22 for ferb 14 (8am) pickup.
I received a voicemail at 9:30pm of the 13th saying that they cancelled our reservations, I was already asleep and just heard their voicemail around 11:13pm because I woke up to pee.
They told me to call them back but when I did, chose customer service it went to the recording saying someone will be with you then after 10 mins hearing that recording it went straight to voicemail.
I had to re-book all of us and ofcourse it was difficult because most of the transportation services are not available anymore andare fully booked. Ruined everything!

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6:18 am EST
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24-7 Ride shuttle service

Our airport shuttle did not arrive for our 5:30am pick up. We had to drive to the airport in traffic and missed our flight. In order to get to Cabo, we had to pay thousands of dollars more. Other family members didn't get to Cabo till the following night. We later learned the shuttle service cancelled our pick up via email which was sent at 9:30pm the night before (they gave us 8 hours notice).

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1:12 pm EDT
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24-7 Ride limo service to airport

I made my reservation for round trip from Pasadena to LAX for a trip to Beijing, CN. They never called or EMAILed me the night before I was to leave at 0530 the next morning. I got my car prepared just in case, but the guy did show up to take me to the airport. However on the return trip, after 16 hours of travel from Beijing, I went out to the pickup area to wait for them. After about a half hour I decided to call them and they said that one of their drivers did not come in that morning. So I asked if that meant they would be a bit late picking me up and they replied that, no they would not pick me up at all. They said they would refund my money in a few days ( they took it in seconds). I have not received it yet. Is this a way to run a business? These people should be run out of town! I intend to report this to the better business bureau and anyone else who will listen. DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES !

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3:33 pm EDT

24-7 Ride "limo" to and from lax.

Reserved two rides, to and from airport. First ride sent a random sedan, not the town car that was paid for. They said I would get a refund; that never happened. Second ride - no show! Left me and my business associates stranded at the airport at 11:30 PM. No answer when I tried to call "24-7". It's simple: DO NOT EVER USE THIS SERVICE!

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4:21 pm EDT

24-7 Ride horrible service, they cancel our pick up time last minute and won't issue immediate refund

24 - 7 ride
24 - 7 ride contacts & information
Posted: billy macdowell
Terrible experience
Complaint rating: 89 % with 35 votes
Contact information:
24 - 7 ride
Orange county, california
United states
Phone: [protected]
247ride.com
Absolutely terrible experience!
Do yourself a favor and seek these services elsewhere. They promised and guaranteed to be on time, and they cancel our pick up last minute I found out once I landed from an international flight and they could not even help with scheduling someone else to pick my family from lax. They screwed up my entire schedule as my son had an important game that evening in orange county. Also, refund was not issued inmediatly!
. So much for their "guarantee"
Terrible experience!

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Anthony PIRRITANO
, US
Jun 29, 2019 6:38 pm EDT

Canceled two vans for our trip home and never contacted me! Left 9 of us stranded at lax!

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5:51 pm EDT

24-7 Ride ground transportation to airport

DO NOT PATRONIZE THIS COMPANY! I booked a ride home from LAX with this company 5 weeks before my planned return flight home from an overseas trip. My pick-up time was scheduled for late afternoon around 5:00pm. They sent me an e-mail, at 9:30am, the day I was to arrive, saying "unfortunately, we have experienced a scheduling conflict due to an unforeseen circumstance, where we are forced to cancel your reservation with our company." I didn't receive the e-mail, due to my 12 hour long flight, until I had already landed. When I called to inquire about why my reservation was cancelled a full 8 hours before my pick-up time I was told by the receptionist that she "had no idea. Maybe the scheduled driver called in sick, or the air conditioning in the vehicle was broken." Really? As a supposed transportation company, you don't have the ability to work out your company's own logistics problems and honor a reservation that you accepted. This company is horrible and they could care less about their customers. Never again!

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8:38 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

24-7 Ride terrible service

TERRIBLE 24/7 RIDE SHUTTLE EXPERIENCE!
24/7 Ride was not on time as promised. We received a confirmation of our pick up time at LAX, however, the driver was nearly 2 hours late and difficult to contact to see if he was even coming to get us. Each call made to the driver, he told us he was 20 mins away and he did this for over 1.5 hours. We tried to contact 24/7 Dispatch Dept but got no answer so we could only wait since we were charged in advance for the ride. Finally, when he showed up, we were the last people to leave the terminal for the night, as all flights had arrived for the night. Calls & E-mails to the manager over 4 days went unanswered. This is not a commitment to customer service!

USE ANOTHER SHUTTLE SERVICE AS THIS ONE IN NOT ON TIME AND DOES NOT RETURN CALLS IF U SHOULD NEED THEM.

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Update by El Camino
Nov 07, 2013 9:22 pm EST

Agreed.

Update by El Camino
Nov 07, 2013 9:20 pm EST

ANOTHER TERRRIBLE SERVICE COMPLAINT FOR 24/7 RIDE SHUTTLE SERVICE!

24/7 Ride was not "on time" as promised. We received a confirmation of our pick up time at LAX, however, the driver was nearly 2 hours late and was difficult to contact to see if he was even coming to get us. With each call made to the driver, he told us that he was 20 mins away and he did this for over 1.5 hours. We tried to contact 24/7 Ride Dispatch Dept but got no answer so we could only wait since we were charged in advance for the ride. Finally, when he did show up 1 hour & 45 mins later, my family was the last to leave the terminal at 3:21am, as all flights had arrived for the night.

Many calls and E-mails to the manager (Dary) of 24/7 Ride over 4 days went unanswered. This not a commitment to customer service. USE ANOTHER SHUTTLE SERVICE.

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2:55 am EDT
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24-7 Ride total fraud paid for town car recieved van instead

Ten day's prior to my Hawaian vacation instead of booking the usual multi stop van ride, I thought I'd treat my wife to a Town car ride to and from Lax and home. I received a receipt that clearly showed the cost paid up front and the image of the promised Town car. My p/u time was 3:55 am, without my knowledge 24/7 changed my ride to a private van and they sent an email 5 hours prior to p/u (9:55 pm)the day before and then refunded the difference my Chase CC, who said I couldn't dispute the charge, because they only charged for the service they provided. They NEVER intended to honor my request, even though they said it was guaranteed. They assigned a driver that never drives a Town car, only vans. THEY ARE NOT TO BE TRUSTED!
I was not the first and won't be the last to be victimised, they know how to game the system and YOU.
MATT you and TONY FENNELL @[protected] are shankers on the puss of the earth.

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Bifford
Huntington Beach, US
Jul 04, 2013 2:56 pm EDT

Terrible service, do not use them! We had a reservation to pick up a friend and they didn't even show up!

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MBR52
Irvine, US
Nov 15, 2011 12:28 am EST
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I will never use them again. I found the drivers to be fine but they cancelled my ride back home from the airport. No call. The only indication i had of the cancellation was a cancel notification that my credit card would be credited. When i called them to find out what was up...they said they had no drivers. Sorry. Sorry? I cannot use a service that i cannot depend upon. I cannot depend upon 24/7 Ride.

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mojavestars
, JP
Nov 09, 2011 7:47 pm EST
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I completely agree. They're a horrible company with unprofessional employees, especially Matthew Martinez. I'll soon be posting up my complaint. DON'T USE 24-7 RIDE!

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12:13 am EDT

24-7 Ride horrible service

We arrived a-half hour early. Called as soon as we landed and were ready to be picked up. Left messages that were never returned. After multiple calls I spoke with a dispatcher and was told we booked a pick-up at 9:45PM, we still were not picked up until 10:20PM. The dispatcher simply kept insisting that some one would be coming-"shortly!" We actually waited 1 hour and 40 mins. from the original call. If we could not be picked up for that length of time I simply would have walked to the center island and gotten a shuttle. I would never recommend this service.

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10:04 am EDT
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24-7 Ride a no show

24-7 Ride called me at 8:30 in the evening to tell me they weren't coming for my 6:30 a.m. trip to the airport for a business trip. They said they had tried to reach me -- but I had no messages on my machine from them (machine is working fine, thankyou). They said they had one car break down (excuse me, isn't this a transporation fleet?) and something like, we're not coming to your area. They had plenty of time to process a credit but mysterioulsy, just the chareges are showing on the credit card bill. I'm advising my company not to pay it. I would never call them again.

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Anna B
Santa Monica, US
Sep 22, 2010 4:42 pm EDT
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Terrible!

DO NOT USE THEM!

You'll be better off calling Supershuttle. I tried calling to change a reservation and no body answered, so I had to cancel.

After a few heated phone calls - they refused to give me a refund.

TAKE YOUR BUSINESS ELSEWHERE!

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11:28 pm EDT
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24-7 Ride unprofessional

They, too, guaranteed me to be "on time" and confirmed my reservation over the phone until the morning of my pick up. I stood in my driveway and made many calls to their office. All I got was an answering machine and was forced to call a taxi for a ride to the airport after waiting an hour. Complete unprofessional and they had the nerve to charge my credit card. This was the number I called [protected]. DO NOT USE THIS SERVICE!

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Sharon Greenman
santa ana, US
Aug 19, 2023 2:41 pm EDT
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the website makes it appear there's no charge for canceling within 24 but there is a charge of 20%

My complaint is that there is not clear language stating that booking will incur charges That you will pay them because that is their policy not for any other reason than they are a rip off company & want money for nothing

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Simon Vaughan
, US
Aug 30, 2022 11:13 am EDT

Cancelled my pick up after they were supposed to pick me up, recieved email 2 hours after the pick up time,stating no availability!

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mojavestars
, JP
Nov 09, 2011 7:50 pm EST
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Their manager, Matthew Martinez, enjoys pretending to care about customers, when in fact he is working as hard as possible to make sure they never have to give a refund. HORRIBLE COMPANY! NEVER RIDE 24-7 RIDE!

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9:21 pm EDT
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24-7 Ride terrible experience

Absolutely terrible experience!
Do yourself a favor and seek these services elsewhere. They promised and guaranteed to be on time, they were totally late, screwed up my entire schedule, and then had the nerve not to refund my money. So much for their "guarantee"
Terrible experience!

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Frank Curtin
, US
Jun 08, 2018 10:55 am EDT
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This is without a doubt the worst company I have ever seen in my 61 years of life.. They flat-out did not show up I missed my flight on southwest had to cancel my hotel reservations missed out on a business opportunity.. When I called their customer service I waited 25 minutes and the girl who answered the phone was a complete [censored] oh well we're just going to refund it for you and we deal with lawsuits all the time so just go ahead and file it.. That's what she told me so guess what that's what I plan on doing.. Do not use this company ever... Steer clear they are rip-offs, incompetent, rude and just complete [censored]

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Tracy Hasper
, US
Jan 23, 2018 2:28 pm EST

Worst Experience Ever! In September 2017 I scheduled a ride, for me and 8 other of my family members (including 3 children) to be picked up at 4:30 a.m. (the day after Christmas) and taken to LAX. And then, to be picked up from LAX 5 days later, at midnight, and brought home. On the morning of December 26, 2017, at 3:38 a.m., I received an EMAIL, advising that my ride was cancelled! No call, no excuse. I was given the numbers for a couple other companies (which of course were all closed at 4:00 a.m.!) and told I would receive a refund. After not finding another ride, of course, my family and I all drove to the airport, and paid for parking. THEN, on the date we returned to LAX I got a call that my ride was there to pick us up! I, of course, told them I didn't need it (as we had our cars there) and wanted a refund immediately. I was told that would happen, but did it? No! I called and spoke with 3 separate customer service agents, in the following 3 weeks, and was told, each time, my refund would process. But it never did. I was told a manager would call me. But one never did. Eventually American Express (the card I used to book the service) got involved in handling the refund. If you want a dependable ride, DO NOT use this company.

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Nino79
, US
Feb 11, 2017 10:53 am EST

This company should be close as soon as possible. I booked a reservation 4 days ahead of time, & the night before our flight, the manager called me saying they had to cancel the reservation without giving me a valid reason, very rude and unprofessional. Very bad service!

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Sandy Ching
, US
Jan 31, 2017 12:25 pm EST

I booked a round trip with 247 Ride. The driver was a little late picking me up, but I had allowed for additional time. He knew his way on the side streets and got me to the airport on time. I enjoyed the ride. The return ride however was a no show. Yes, they called. However, I was out of the country and was unable to receive it until I got to LAX from Australia. Yes, a long flight and I was exhausted. I called and they said they would pay for a similar ride. I do not fly into LAX often and was unsure how to get back to OC in the we hours of the morning. Well, I had the car to myself when I booked 247, so I call Uber. Well, they don't cover Uber. I had to eat the cost and at that time it was 2 1/2 x what I had paid. I certainly wouldn't recommend Uber out of LAX either.

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jobattle
, US
Oct 17, 2016 1:09 pm EDT
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I made my reservation for round trip from pasadena to lax for a trip to beijing, cn. they never called or emailed me the night before I was to leave at 0530 the next morning. I got my car prepared just in case, but the guy did show up to take me to the airport. however on the return trip, after 16 hours of travel from beijing, I went out to the pickup area to wait for them. after about a half hour I decided to call them and they said that one of their drivers did not come in that morning. so I asked if that meant they would be a bit late picking me up and they replied that, no they would not pick me up at all. they said they would refund my money in a few days (they took it in seconds). I have not received it yet. is this a way to run a business? these people should be run out of town! I intend to report this to the better business bureau and anyone else who will listen. do not use this service under any circumstances!

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Jun Sipriaso
, US
Jul 14, 2016 6:18 am EDT

Our booked transportation to the airport with 24-7 ride was cancelled thinking might be the first, kept the return bookings with them for the return home only to find out, while at the airport that they cancelled it too, left us to suffer calling friends or limo for a ride. worst company, they should be banned!

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Barrio115
, US
Nov 13, 2015 10:05 pm EST
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I reserved for a van, got an uber compact car. pick up for 4:17 pm, got picked up 5:10pm, almost missed my flight, arrived 6:45. they sub contract uber drivers. I was suppose to pay $80 for me and my wife, advised we will be getting 30% discount for late arrival. better call uber directly.

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TMC rpv
, US
Aug 12, 2015 2:04 pm EDT
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Omg I had ok service from 24-7 ride over the past... then because of weather issues in atlanta my flights were delayed, I called 3 times to keep the updated and each time they did not have the information I had previously given! when I arrived at lax I had a voice mail to call my driver. he told me and I quote "I waited for you, i'm now in bed you need to take a taxi!" they had the updated info for my flight yet they told me to take a taxi! two weeks later and not holding a grudge I wanted to use them again! well this time after taking my payment they called and said "due to a oversight they could not send a driver" that was on july 24th and I still have not received my refund! good luck with this outfit! you have been warned!

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Phil O'Donnell
, IE
Jun 22, 2015 4:59 pm EDT
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I want to comment on my experience. my daughter travelling alone from ireland via toranto. book a car. gave incorrect arrival as I forgot she needed to clear emigration. she landed called the number. driver was with her within 15 mins. fabulous man who safely and professionally delivered her to huntington beach. our only regret is she was so shattered having travelled for 23 hours and excited to join her friends she forgot to tip the wonderful driver. thank you 24-7 lax

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55555
Fontana, US
Apr 21, 2015 9:48 am EDT

Never again will I book with 24-7.
I received a call at 10:30 pm regarding my pick up at 5am saying they had to cancel my ride, so at 11pm at night i'm on the internet looking to get a ride from fontana to lax. thank goodness for super shuttle. they made arrangements to pick me up and even do it for a cheaper price.

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