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1&1 / bad service

701 Lee Road, Suite 300Chesterbrook, PA, United States Review updated:
Contact information:

I have been with 1and1.com for a couple of years. I have purchased many domain names. They recently contacted me to advise their rates have gone up.

I told them I will be transferring to GoDaddy any domains I want to keep and letting any I no longer want, expire.

I also advised numerous times to STOP automatically renewing domain names and that I do not want my credit card charged not one more dime.

The day AFTER I transferred a domain name to GoDaddy, 1and1.com sent me an invoice for another year for that same domain.

I contacted them and talked to Damien Christopher, a supervisor in the Billing Dept. He was extremely rude, and he hung up on me.

I want to warn anyone thinking about doing business with 1 and 1 Internet to think twice before giving your credit card information over to them. They bill me monthly for charges I never authorized and I cannot get any cooperation in removing my credit card info.


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  26th of Nov, 2008
Agree Disagree 0 Votes
1and1 are useless

They are ripoffs and the custoemr service and billing departments are rude and illiterate!

I had a similar experience and will be movign my 60+ domains this week!
  9th of Apr, 2009
Agree Disagree 0 Votes

They are the second worst company I've ever dealt with in my life... the worst tried to take one.
  14th of Jul, 2009
Agree Disagree 0 Votes
I had a problem with that supervisor as well. He was extremely rude, full of himself and did nothing to resolve the issue.
  14th of Jul, 2009
Agree Disagree 0 Votes
I didn't want to renew certain domains that were to be charged to my account, they were not flexible at all. I've been a client for 5 years. Every time I have an issue no one can resolve.
  14th of Jul, 2009
Agree Disagree 0 Votes
The supervisor for Damien Christopher is Sebastian Gonzales. His phone number or contact information is not provided. THey provided me only with their 1and 1 mailing address at 710 Road # 300 Chestbrook PA 19087
  23rd of Mar, 2010
Agree Disagree 0 Votes
Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars).

I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings:
  10th of Nov, 2012
Agree Disagree 0 Votes
Read this post in another part follows
this company 1 & 1 is really to the worst company

I registered a domain with this company, additionally after 2 days, I received a call from a representative of 1 & 1, offering a package named MyWebSite, after I asked various technical things and have received no response to my needs, I accepted the contract which included one month free and at no additional cost if by chance I had deleted the first of the current month from activation, I called the next day to get information on how to give this package MyWebSite the domain that I bought earlier, I was given support is to give this package the domain in question, after which I noticed that this package of MyWebSite was not what the rapresentante offer me a few days earlier, I called 1 & 1 to erase the package MyWebSite, the representative I waited, I asked if he wanted to remove the domain in this package, I told him that no absolutely not, he told me that he had to clean out only the package MyWebSite and leave the domain in its place, after about an hour I received an email saying that the domain was deleted, along with the package MyWebSite, I called for an explanation, I was told that no wax is another way of getting your domain back, and that if by chance I wanted, I had to pay the transference domain and that perhaps the domain had already been put on auction, angry I asked to speak with the supervisor, I was refusing to speak to a supervisor, so I got angry and asked him that I had a one-year contract with this domain I wanted it back, there was no way I was told that at this point even if the mistakes he did the operator where I cancel the domain as well, and that the only alternative was to pay CANCELLATIONS and transference, in a nutshell, he commit errors and you must pay for their mistakes
  10th of Nov, 2012
Agree Disagree 0 Votes
Make Money By me

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1&1 Internet / 1and1.com Logo 1&1 Internet / 1and1.com
Customer Service
Overall Satisfaction Rating

101 Reviews
Discovery House, 154 Southgate Street
England, Gloucestershire
United Kingdom - GL12EX
+44 87 1976 3606
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