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CB Hotels and Accommodations Choice Hotels Complaints #2-21
Choice Hotels

Choice Hotels review: Jacob shoemaker shouldn't be in customer service!

W
Author of the review
9:25 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This was the worst experience I have ever had at a Choice Hotel. We arrived at midnight for Move United Nationals, where my disabled daughter was competing in adaptive sports. Although our reservation clearly showed two queen beds, the hotel did not have the room we reserved. Manager Jacob Shoemaker showed no empathy and told me I could either accept one king bed with a sofa bed or he would cancel my reservation “for free.” At midnight, with a disabled child, this was not a reasonable choice—it was appalling. Choice Hotels should investigate this, address the manager’s unacceptable response, and lack of giving a damn. After reading some of the other reviews, I think I am glad I didn't get a room.

Recommendation: stay away!!

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  1. Choice Hotels Contacts

  2. Choice Hotels phone numbers
    132 400
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    Australia
    1800 500 600
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    Ireland
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    Mexico
    800 616 1147
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    Vacation Rental Reservations
    +1 (800) 300-8800
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    Customer Relations
    +1 (800) 521-2121
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    Choice Privileges Reservations
    +1 (888) 770-6800
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    +1 (866) 263-2058
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    +1 (866) 599-5070
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    Barclaycard Customer Service
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    +1 (800) 267-3837
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    +1 (800) 654-6200
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    +44 800 444 444
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    +33 800 912 424
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    Italy
    +31 800 022 4852
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    Netherlands
    +34 900 998 914
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    +81 531 616 337
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    Japan
    More phone numbers
  3. Choice Hotels emails
  4. Choice Hotels address
    6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States
  5. Choice Hotels social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all Choice Hotels contacts
Choice Hotels Category
Choice Hotels is ranked 56 among 87 companies in the Hotels and Accommodations category
#54 Lux Vacation Resorts Lux Vacation Resorts #55 Tech Travel Tech Travel #56 Choice Hotels Choice Hotels #57 Sheraton Skyline Hotel London Heathrow Sheraton Skyline Hotel London Heathrow #58 Harrah's Resort Harrah's Resort

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