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CB Hotels and Accommodations Choice Hotels Complaints #2-21
Choice Hotels

Choice Hotels review: Don't choose choice

S
Author of the review
10:36 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I've stayed at multiple hotels with this brand and each hotel there was something wrong like both ice machine doesn't work, pool is close, gym is close, no phone in the room, AC not working and despite always having some type of issue I stayed. Someone needs to hold these places accountable for the things they say they will provide and don't. I travel for work and make my reservations ahead of time, well my schedule changed and my next reservation, which is 10 days away needed to be modify, not cancel and I'm being told because I reserved early (April 27th) canceling or modifying isn't allowed. Had I known back in April my schedule would change I wouldn't have booked it. The best part, two out of the three people I spoke with hung up on me. The first one read a script then said bye and hung up. Didn't ask if I had more questions which I did because my problem wasn't resolved. The second told me to call back because all the supervisors are busy. The third was a supervisor and after a while she pretended she couldn't hear me and hung up. The Now I'm forced to pay the full amount, not just one day when I'm not going to even be in the area. This is bad business and I'm just going to book all my future stay with Wyndham. I'm very disappointed.

Recommendation: Don't choose Choice

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  1. Choice Hotels Contacts

  2. Choice Hotels phone numbers
    132 400
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    Australia
    1800 500 600
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    Ireland
    +1 (800) 180-1380
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    India
    +1 (800) 364-6835
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    Mexico
    800 616 1147
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    Singapore
    +1 (240) 753-7102
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    +1 (301) 592-5126
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    +1 (301) 592-6687
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    +1 (877) 424-6423
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    Hotel Reservations
    +1 (888) 221-6039
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    Vacation Rental Reservations
    +1 (800) 300-8800
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    Customer Relations
    +1 (800) 521-2121
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    Choice Privileges Reservations
    +1 (888) 770-6800
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    Choice Privileges Service Center
    +1 (866) 263-2058
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    Choice Privileges Visa
    +1 (866) 599-5070
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    Barclaycard Customer Service
    +1 (866) 291-9816
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    Customer Service, Spanish
    +1 (800) 267-3837
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    Customer Service, French
    +1 (800) 654-6200
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    Customer Service, International Languages
    +44 800 444 444
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    United Kingdom
    +64 800 803 524
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    New Zealand
    +33 800 912 424
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    France
    +49 800 185 5522
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    Germany
    +39 800 872 045
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    Italy
    +31 800 022 4852
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    Netherlands
    +34 900 998 914
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    Spain
    +852 800 962 532
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    Hong Kong
    +81 531 616 337
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    Japan
    More phone numbers
  3. Choice Hotels emails
  4. Choice Hotels address
    6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States
  5. Choice Hotels social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 29, 2026
  7. View all Choice Hotels contacts
Choice Hotels Category
Choice Hotels is ranked 57 among 87 companies in the Hotels and Accommodations category
#55 Lux Vacation Resorts Lux Vacation Resorts #56 Tech Travel Tech Travel #57 Choice Hotels Choice Hotels #58 Sheraton Skyline Hotel London Heathrow Sheraton Skyline Hotel London Heathrow #59 Harrah's Resort Harrah's Resort

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