Comenity Bank of Sephora review: Service

Returned products on 7/14/23. It is now 9/10/23. I am hoping this nightmare is coming to an end. I returned products and was still told I owed money even though I had no products since they were returned. They say they can not see purchases made in store when you call the sephora line for help the 866 number. Some how they email you to ask you to review it online, but they have no record? The store manager did let me take a picture of the computer screen bc she new I was having issues with their awful company. They turned me into the credit bureau even though I received a letter saying not to pay my bill due to a pending dispute. They then turned me into the credit bureau's. My credit score dropped over a hundred points. I called comenity bank of sephora. Ha, they owe me money! Oh, but my credit will be effected for 45 days because they can not remove it. It should have never been reported according to their letter telling me not to pay it. Of course they are all so sorry. You would think they could see that as a long time customer that I always paid my bill in full on time. Lesson learned. You could not pay me to step foot in that place. My credit score is messed up bc they owe me money. Horrible customer service. I spent around 2-3 hours a week for almost two months and it's still not over. I would think twice before shopping here. I also saw there are many other people this has happened to as well. I finally got the better business bureau involved. I don't care if they are giving stuff away, I will not go near this scandalous place. I will hopefully get my check for the money they owe me and since they messed with my credit and my time I will let people know what can possibly happen to them. I would advise to purchase at another store and if you shop here pay attention to your account.