On Dec 12, 2019 I submitted an oversize permit order to comdata #548220 Is requested a specific route for IN & IL. I was charged $200+ I can't find the receipt right now. I received a clarification call about the IL permit from a confused person.
Both permits were issued with incorrect routing. IL required a small change.in was not even close. I called the IL permit office directly to see if there was a reason my requested routing was not available. It was available. I called Comdata again for a correction, the lady told me I would have to pay an amendment fee. I stated it was not my fault and I would not pay again. I ask for a supervisor, she put me on hold, after 40min and no one responded I hung up and called back, again. I explained and started again. This time the lady said the amendment charge was under $20. It was soon determined the IN permit would be corrected at no charge and I finally agreed to pay the IL charge even though the mistake was comdata's. After spending over an hour on the phone the amendment was submitted but the charge turned into $6 for IL & $66.73 for you! The people who made the mistake in the first place!! What I received was another identical incorrect IL permit! I went directly to the IL permit site this morning and easily obtained the permit with the routing I wanted with no hassle, for$25! I have used Comdata for more than 10 years and encountered but I am done with your layer of confusion and exorbitant fees!