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MoneyKey
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MoneyKey Reviews 21

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R
12:05 am EDT
Verified customer This review was posted by a verified customer. Learn more

MoneyKey I was in a short term jam and needed $400 to get me

I was in a short term jam and needed $400 to get me through a difficult period. Moneykey staff were incredibly friendly and informative and provided me with the funding I needed. In addition, their explanation as to how the fees worked was comprehensive and I also appreciated the flexibility of their paydown schedule. Ofcourse I wish the cost was less but I know from experience that these are not inexpensive loans but they are still most helpful when I'm in an urgent situation. Thank you Moneykey. You are by far the best lender I have borrowed from.

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11:58 pm EDT
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MoneyKey Excellent

Excellent experience with Renee. S customer service rep who handled my issue. I myself am a call center director and would be more then proud to have her be apart of my call center team. Knowledgeable, Friendly and made sure everything was taken care of even stayed on the phone with me to walk me through my signed documents to make sure they went though just so that I'm able to receive my funds bay Friday, July, 28th, 2017. Thank you again Renee. S I hope your managers print this out and stick this message on your Good News Wall or even in your file.

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10:43 pm EDT
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MoneyKey Great Customer Service!

I would like to express my GREAT Customer Service that I experienced today by Representative Shevonne! She was very professional and very kind. She answered all of my concerns with a smile and in a timely manner considering that I'm at work and my time was limited. I explained to her how I had issues trying to apply for a loan via internet. She stated no problem Ms. Keys, I'll be happy to assist you and she did!

Thank you Shevonne and thank you MoneyKey for helping me throughout my times in need.

HAPPY NEW YEAR to your Entire Staff!

Bernita Keys,

A VERY Satisfied Customer

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  1. Pros
    1. Rapid Loan Approval
    2. Flexible Payment Options
    3. Secure Online Platform
    4. Transparent Fee Structure
    5. Customer-Focused Support
  1. Cons
    1. High-interest rates compared to banks
    2. Short repayment periods can be burdensome
    3. Limited availability in certain states
    4. Potential for debt cycle with repeat borrowing
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Verified customer This review was posted by a verified customer. Learn more

MoneyKey Awesome

Great fast reliable service. My specialist T'yawne was outstanding. Everything was exactly as was explained. I applied on a Holiday and was able to receive my funds the Next day. Everything was upfront. Service was so reliable, I was able to pay for my truck repairs on time. I thank you guys so much for this service. You guys Rock! By the way please consider giving T'yawne an accommodation as she provided outstanding customer service from beginning to end. She even followed up with me to make sure I was funded and satisfied. Just excellent. I will recommend your company to everyone. Thanks so much again.

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Verified customer This review was posted by a verified customer. Learn more

MoneyKey Easy and simple without any complication

I called and asked for a lead or supervisor to let them know that my customer service agent was extremely helpful, proffesional and made this process very simple and clear and I wanted to write a review on him. He sent me a link and his name and it hot delegated from my mailbox. I got into my account / chat and o was sent this ( not what I asked for) but will have to do.
His name was Suno I think, he was in Canada and this gentleman was respectful, pleasant, kind and just a very helpful agent who knew his job and works well with people. Please make sure this gets to his supervisors.
Thank you
Leona St. Onge
Utah

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MoneyKey Bunch of ignorant people

I was going through all the reviews, and all I see is a bunch of ignorant crybabies. When I got this loan I paid attention to the way they explained everything to me and I understood it perfectly. I knew that it would be expensive if I kept it for a long time. These kind of loans are meant to be short term if you pay them off quick it's easy. All I know is moneykey was there when I had an emergency and they were the only ones willing to help me. I borrowed 300 and was supposed to do 18 payments of 54 but instead I did 2 payments of 100 and then I came up with the full amount of 175 to pay it off since I kept it short I didn't have to pay back so much. Be smart about your financial decisions instead of blaming the company that was willing to help you in your time of need.

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MoneyKey Very pleased

I was pleased in the beginning dealing with Rosalyn. Unfortunately the following day I dealt with someone else who greatly upset me & who obviously didn't know what she was talking about since she asked me the same questions I had already answered in my application & denied my loan request. I asked to speak to someone else since I had already been told it was approved... I just needed to complete the verification. The woman who came to the phone said she was a supervisor & asked me a few questions & she told me the same thing, "that my loan request was denied". I asked about the conversation I had had with Rosalyn & she said she would listen to the conversation, but the decision was made & my application was declined. Shortly thereafter Rosalyn called me & told me that my earlier conversion with the other women was incorrect. I completed the verification process & the requested money was in my bank account the next morning.

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MoneyKey Harold (Customer Service Representative) from MoneyKey provided AMAZING service!

I honestly thought quality customer service was dead... until today when I spoke to Harold from MoneyKey. He was professional, well informed, patient, understanding, but most of all- empathetic to my service needs. Harold left such an impression on me, that I requested to speak with his supervisor to relay the 100% satisfaction that I had with said service. I asked his supervisor if people with Harold's same pleasant disposition was the norm at MoneyKey- and he assured me that hiring people like Harold was important for their company. Furthermore, I had never heard of MoneyKey before, so I was initially wary. However, Harold seemed so jovial as he asked me the required questions needed to get my loan approved, that I couldn't help but trust in the process. Therefore, I left the experience feeling at ease- and knowing that this would not be my last time doing business with MoneyKey. Again, thank you Harold for being such a nice person, and treating your customers with dignity and respect; it is much appreciated. I'm happy to report that great customer service isn't dead after all!

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MoneyKey Not customer service but customer CARE!

I've taken out several loans with y'all but on this particular loan I've called 3 times, first time I spoke to Jennifer with general questions about why my loan payment increased and she was beyond helpful in making sure I completely understood why. I thought wow anytime I call ya'll from now on I only want to deal with her because like most places there are usually only one or two awesome customer care reps. Well not true, the 2nd time I called was hurricane Harvey hit Houston, I was stranded out of town and they worked with me on my payment to help me out with the financial difficulties I was going through, unfortunately I don't remember the person's name I talked to but again was beyond helpful, 3rd time, was after Harvey left town, Houston was locked down over a week and I missed out on work and when I called I spoke to Samantha and she told me unfortunately they can't NORMALLY help out with 2 payments in a row. I told her I'd missed out on work because of the hurricane so she went to her supervisor and again they helped me out with a reduced payment due to extenuating circumstances. Without Samantha's and her supervisors help I would have a very difficult 2 weeks ahead of me. So I would not call them customer service reps but customer CARE reps because you have to care to help and that goes for everyone I've dealt with there. So thank you Moneykey and thank you Samantha!

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MoneyKey Monkey key is what it is

Monkey key is what it is. they are very forthcoming on their terms. If you agree to them then it is on you. If you use them as a short term loan and pay them back you will be ok. Truth is most of us use them because we cannot secure another loan. They have upfront with me and have used them as short term. Sure interest is high but better than most

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J. Oliver
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I borrowed 4 times from these people, the last was paid off early….. every time I borrowed I was treated like a stranger. This time when I applied I wasn’t accepted because I had a Louisiana license and am living in Texas! Never stopped them before…… it’s like pulling teeth with these people! Don’t go there, ever!

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Inerloew
Verified customer This complaint was posted by a verified customer. Learn more

This is a crooked loan company they get you sucked in knowing full well they are going to rob you blind with exorbitant payback amounts of money for interest and very very little towards principal you will be for ever trying to pay them back it should be a law against loan shycksters like them they are nothing more than low life loan sharks it has to be illegal for them to get away with it do not ! I repeat ! Don't go near this company stay as far away from them as North is from the south they are not a good loan company they're interest rates are far to high especially for the small amount of money I borrowed it's scandalous they don't tell the amount of interest you'll be paying back beware! They're vipers

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Hession
Verified customer This complaint was posted by a verified customer. Learn more

These people said I took out a loan this year in November. I have not take out any loans from anyone and it's dropped my credit score tremendously. I don't who they are and I need answers and it taken off my credit report!

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FuzzyBoot
Verified customer This complaint was posted by a verified customer. Learn more

Sends out pre-approved letter then when you go to sign up it denies you

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MoneyKey There was no mention of bank loan specialty

There was no mention of bank loan specialty . There is no ph#easily available. Very difficu

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Heronybo
Verified customer This complaint was posted by a verified customer. Learn more

This company has an easy application to apply for a loan. But my loan was due June 1 my money wasn’t deposited until today June 2. I made the payment and found out it was applied to July’s payment. They said I can make June payment in July but my account will be 30 days late. That doesn’t make any sense. I would not recommend this company.

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Headlinessent
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This is the worst company. Please don't get a loan here. I don't know what I was thinking. My notes are $140- $110 goes for a program fee! So only $30 is going towards my loan. That's every 2 weeks! So I'm paying $280 monthly and only $60 going towards my loan. If you want to get a loan that you will never pay off this loan is for you. Now I've got to figure out how I'm going to pay these scheming people off!

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Labshr
Verified customer This complaint was posted by a verified customer. Learn more

DO NOT use this company! They charge insane interest rates that makes it hard to pay back. They need to be shut down!

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K. Brake
Verified customer This complaint was posted by a verified customer. Learn more

Don't ever try to ask this company for a loan even if it's $1 dollar. They said "your bi-weekly direct deposits through your company the last 2 years are inconsistent" "Yes I'm paid hourly and work alot of overtime" "Well we can't help you because it's inconsistent". You would think making more money working overtime would be a good thing but I guess not.

MoneyKey Complaints 10

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V
10:20 am EST

MoneyKey No clue

Has sent something to a collection agency with my name on it, however, I have never borrowed from this company, nor any other payday company. How do you even get my name?

Desired outcome: Written apology and notice to Vance and Huffman LLC of their mistake. Immediate removal of account off of my credit report.

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1:27 pm EDT
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Replied
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MoneyKey Harassment from collection agency for Money Key

Would like information on the collection agency that they sold or turned over my debt to. Thomas Fisher @ [protected] contacted numerous people when he had contact information for me directly. Also want info on agency. United phone # [protected]. Seeking to file for harassment against them. First Mr. Fisher contacted numerous people that they felt had a connection to me when some of these people do not. They told one person that they contacted that I put her down as a reference when I did not. When I called the 888 number he provided me the person on the other end treated me like a criminal and wouldn't even let me talk. I tried to get information regarding the debt. She had personal information so know that they had my contact info and didn't need to contact the other people they contacted. After getting no information from the lady at United Firm (who advised that she didn't have to send me proof of the debt) Mr. Fisher later called me again at my work number to say he was coming to my place of employment to serve me.

Desired outcome: Seeking relief due to harassment and defamation

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LynFish
uvalde, US
Apr 26, 2021 11:50 am EDT

So did any one ever serve you had the same call, with the lady being rude and calling my place of employment.

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LynFish
uvalde, US
Apr 26, 2021 11:48 am EDT

so did they show up to serve you with papers. they just did the same to me.

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M
3:08 am EST

MoneyKey Unreliable company

Please, don't be so naive like me, don't waste your time and money dealing with these people.
Even if you take a small loan from them, you will pay 3-4 time more and it can ruin your budget. I don't know what I was thinking when I signed up the papers. Now I have to pay $1000 in total instead of $300 I borrowed.
Please, don't let them rob you. Look for different places for taking loans.
Good luck!

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Is MoneyKey Legit?

MoneyKey earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds MoneyKey to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, MoneyKey is known for their high standards and safety. If you're thinking about dealing with MoneyKey, it's wise to check how they handle complaints.

We found clear and detailed contact information for MoneyKey. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

MoneyKey has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

MoneyKey has registered the domain name for moneykey.com for more than one year, which may indicate stability and longevity.

Moneykey.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Moneykey.com you are considering visiting, which is associated with MoneyKey, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for MoneyKey have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

MoneyKey website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on moneykey.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with MoneyKey's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 11 complaints were resolved.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • MoneyKey protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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B
3:36 am EST

MoneyKey don't use them

If you're reading this it means you are dissatisfied with their service too.
Yes yes yes, the same thing happens to everyone who deals with MoneyKey. You think that you have a definite number of payments, but all of a sudden you find out that they increased it for no reason.
Or if you made a final payment and it turned out that you owe them some money and it doesnt't matter that you paid on time, you will have to give them more money anyway.
Here's one way out of this: don't deal with MoneyKey!

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3:18 am EST

MoneyKey Support

I'm shocked with MoneyKey customer support. I was not satisfied with their service and I called their phone number to discuss that with their support. Person was nasty and rude. After I explained everything, she said that I was a liar and asked me not to call again! What kind of support is that?
MoneyKey need to do something about their customer service!
I told the rude lady that I will contact MoneyKey owner about her attitude and she just disconnected. Terrible!

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5:20 pm EDT

MoneyKey They changed their minds too quickly

I took lo*n from the company www.moneykey.com. I took $300 and already returned the half of the sum. I contacted the rep and asked if it was possible to pay them less and extend the deal. The seller agreed and after someone time I received the voice mail, where they asked to pay money in this month. Seriously? Then, why they have agreed to extend the deal. Terrible deal and services, as well as I don’t understand the rep.

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5:36 am EST

MoneyKey They started to take strange sums from me

I took loan from the company www.moneykey.com. I spoke with the rep, who provided the list of payments. I needed to return $120 per month. It was fair enough, so I agreed and got loan. I recently checked my account and it turned out that they took $120 for the first month, but after that they took $180 and $90. Completely strange sums and they didn’t warn me about these withdrawals. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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12:17 pm EDT

MoneyKey They started to take wrong sums from me

Don’t deal with the company www.moneykey.com. I took $800 from them, and the rep told me that they would take $150 from me each month. I was really surprised, when I checked my account and it turned out that they already overcharged me. They took $150 only for one month, but later they started to take larger sums. I tried to reach the rep, but no one replied. Please leave comments about this company, because people should be aware when they deal and take loans from such dishonest people.

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gewiss
US
Jul 10, 2013 1:52 pm EDT

Moneykey.com is a complete scam! I've told everyone on my friends list about this site. Please people, If you have sense… don't do anything affiliated with this company!

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Chicken Legend Guru
Amityville, US
Jul 10, 2013 10:53 pm EDT

I find your baseless claims insulting. Clearly you are just bitter because of the "situation" involving the compromising pictures of you and those black men in the restroom. It's no one's fault that you couldn't keep those to yourself.

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10:55 am EDT

MoneyKey Don't borrow from them – total rip off

I desperately needed money and I decided to use the services of www.moneykey.com. I wanted to borrow $500 and the agent didn’t tell me the amount, which I would need to return, but at that moment I needed only money. I borrowed this sum, but after that the agent told me to return $2000. WTF? How it possible. I started to argue with them, but the agent told me that they would call to the police. So be careful if you borrow from this website or leave comments if you have horrible experience with these scammers.

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gene Michelle
Walnut Creek, California, US
Feb 08, 2021 4:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

payment schedule is set up to facilitate payments to be missed. this outfit is a little unethical

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2017IS
US
Jun 01, 2017 7:34 pm EDT

Scammers* (moneykey)
we fell on some hard times and my husband was online he came across this ad for a loan company ("moneykey)
Next-day from filing out an online loan application he gets a call from a gentleman from (*moneykey) saying that he was approved for up-to $5000! but we didn't need to borrow so much, my husband asked about a loan for 1000$"yes""yes"I came home my husband explained it to me I even spoke with the guy myself... hear is were things start to get messed up... so he says" ok if y'all can get a $50 itunes card and give them the account# to pay for "app fees"? desperate and despite the second thoughts we got an gave them the itunes card# omg! then about 10 mins passes no call back? so I call another guy answers the phone, (an knows who I am an y i'm calling) tells me mrpeter is on the phone at the moment transferring the funds to give him 5mins to call back... then 20something mins later mrpeter calls say " congratulations, everything has been approved.. (?) all you must have to do is send $100 for insurance reasons? (wtf) after going back an forth we asked for a refund, on more than 1 occasion we caught him in a lie buy the time they were closing for the day, my husband spoke with another man who said they were going to send the 50$ refund to our bank account... but still nothing... don't do it! always search company name an the word scams!?

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Ms. Pooh bear
US
Sep 13, 2016 1:33 pm EDT

I have dealt with MoneyKey for over a year now and I have never had an issue with any of them. I communicate via email which is how they send my receipt/statement or via phone and everyone has been courteous and very helpful. They even let me go for one payment because I was really in a bind. They are great in my book. Another company I deal with it Mybackwallet.com. They are also wonderful. Again, very courteous and always wonderful to work with

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Terressa Hubbard
US
Oct 05, 2018 11:59 am EDT

But why do they tell you once they send the money u have to send it back then they will send again

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francis l. haggerty
Dallas, US
Jul 22, 2015 3:49 pm EDT

I gave you information. what do u want me to send?

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francis l. haggerty
Dallas, US
Jul 22, 2015 3:48 pm EDT

no photos

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francis l. haggerty
Dallas, US
Jul 22, 2015 3:45 pm EDT

my name is Francis L. Haggerty. I need some help in getting my date changed for withdrawals for pymnt. I keep calling Money-Key they tell me to call my bank. I call my bank and say vice-versa. I'm tired of this. I've had two months worth of withdrawals amounting to $140.00. I can't do this another month. My check does not show up @12:03am in my acct. Later around 6:am it may have shown up in my acct. I've tried to get my bank to look-out for this but nooo.. I've called Money key and nooo. Now I will have to do something to help myself.

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8:01 am EDT
Resolved
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MoneyKey Not being truthful about payments each

I borrowed 400.00 from Money Key they told me my pay moment be 90.00 each month but they lied . When I called them about how my payments being 122.00 each month they gave me all kind of excuses. I also ask them for statement and long itt takes to pay this bill they would give me a ask.

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About MoneyKey

MoneyKey offers online lending services, providing short-term personal loans, including payday loans, installment loans, and lines of credit. Customers can apply for loans through their website, with the aim of quick approval and fast funding for eligible borrowers.
How to file a complaint about MoneyKey?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with MoneyKey in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MoneyKey. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to guide you effectively through the process of filing a complaint or review about MoneyKey on ComplaintsBoard.com.

Overview of MoneyKey complaint handling

MoneyKey reviews first appeared on Complaints Board on Apr 3, 2014. The latest review I was in a short term jam and needed $400 to get me was posted on Mar 28, 2024. The latest complaint Harassment from collection agency for Money Key was resolved on Apr 14, 2021. MoneyKey has an average consumer rating of 2 stars from 21 reviews. MoneyKey has resolved 2 complaints.
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  1. MoneyKey Contacts

  2. MoneyKey phone numbers
    +1 (866) 255-1668
    +1 (866) 255-1668
    Click up if you have successfully reached MoneyKey by calling +1 (866) 255-1668 phone number 0 0 users reported that they have successfully reached MoneyKey by calling +1 (866) 255-1668 phone number Click down if you have unsuccessfully reached MoneyKey by calling +1 (866) 255-1668 phone number 0 0 users reported that they have UNsuccessfully reached MoneyKey by calling +1 (866) 255-1668 phone number
  3. MoneyKey emails
  4. MoneyKey address
    3422 Old Capitol Trail, Suite 1613, Wilmington, Delaware, 19808, United States
  5. MoneyKey social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
MoneyKey Category
MoneyKey is ranked 25 among 120 companies in the Loans category

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