Colonial Van Lines review: The Spirit Airlines of moving companies

They changed my move date by more than 2 weeks and kept giving me one excuse after another. Each new phone call became a lie from the previous. Every phone call was a different answer. Picked this company because they sounded ideal, and the price was not too bad. Unless you can move into an empty house and just be ok with not having ANY of your belongings with also getting consistent phone calls of them telling you, "the driver is delayed"..then pick another company. Yes, they will give you a delivery window, but they will almost always push it until the very last day so they can get every single dollar out of you that they can, in my case, it will be 20 days after because their delivery window, is complete garbage. Currently, the driver is THREE STATES AWAY, and apparently the only driver who they have available to move our goods which are only an hour and a half away from our home in a city at an undisclosed site. I will be filing a complaint with the BBB and the FMCSA. This company is basically the SPIRIT AIRLINES OF MOVING COMPANIES, for your own sake, pick anyone else.

I will be filing repeat complaints on the basis of any further delays. Any additional charges that may occur because of Colonial Van Lines delaying my shipment. Any broken/damaged goods. Any further misinformation from one phone call to the next.

"Call our 800 number and dial 225 so our resolution team can assist you" - that is about all you'll get from a complaint on here for anyone who cares to read this..

So what, am I just going to get someone else who wants to say some jibberish followed by, "just to educate you". How about one of the executives of this company come to the brand new house we just purchased and see the condition of this move in play. I would be happy to book your plane ticket so you can see for yourself, what do you say Aldo DiSorbo? Better yet, bring your VP John Pellitteri along for a direct sight of how your daily operations work.

I wish I had something positive to say, they were really helpful when advertising what they could do for us in the very beginning, but it quickly went downhill from there after we paid the deposit, and it only go worst as the entirety of the move continued.