Clinique
Reviews and Complaints

Hello:

I have purchased Raspberry Glace twice and Angle Red of the Dramatically different lip color/moisturizer. On all occasions, after several uses the stick bends then breaks and I am not able to use the remainder of the product. Additionally, the broken stick falls onto my lap staining my clothes.

At first, I thought I had a batch with poor quality control, but I don't believe this is the case after purchasing two more.

Do you believe the formula will change in the future to prevent this from happening again?

I paid $24 for each product that I could not fully use.

Loyal customer,

Linda Julian

Lind.[protected]@Comcast.net

On 2016 I got angioedema. I’ve used clinic for many years. I would use face cream, mascara, lipstick, eyeshades and make-up. I waited to report this to them, a while ago. But first, I wanted to make sure , that angioedema wasn’t for something that I was eating. I had suspended the use of clinic products. I had to go to the hospital due to my symptoms. My lips were swelled and also my face. My body was itching and I had dizziness, a terrible headache and I felt swollen up to the brain. Thank you. Andrea P.

Clinique.com is a company that I would not recommend to anyone. If you're thinking about buying their products, make sure you do your research first. I made the mistake of purchasing from them and it was a complete waste of time and money. The products are overpriced and the quality is terrible. I've read reviews from other customers and they all seem to have the same experience as me.

I was really disappointed with the lack of consideration for customers' needs and wants. It seems like they're only interested in making a profit and don't care about the satisfaction of their customers. I've tried to contact their customer service team but they were not helpful at all. They didn't seem to care about my concerns and just brushed me off.

I've tried several of their products and they all seem to be of poor quality. I've had better results with products that are half the price. It's really frustrating to spend so much money on something that doesn't work. I wish I had done more research before making my purchase.

Overall, I would not recommend Clinique.com to anyone. There are plenty of other companies out there that offer better products and customer service. Don't waste your time and money on this company.

Clinique is a great brand, their products are really amazing. I have used them for a while now and I have no complaints at all. However, I must say that their website can be a bit tricky when it comes to getting the free products that they promise. It can be quite frustrating when you try to get the free products and the site just doesn't seem to cooperate.

Another thing that I have noticed is that they sometimes send misleading advertising. For example, they may offer 15% off on their products, but when you try to make an order, you find out that you don't qualify for the discount. This can be quite disappointing, especially when you have already made up your mind to buy the products.

I must say that this kind of gimmick is not new in the business world. Banks, insurance companies, and auto companies have been known to use such tactics to lure customers. However, I believe that Clinique is better than that. They should be more transparent with their advertising and promotions.

In conclusion, I would recommend buying Clinique products at Sephora. They have a great selection of Clinique products and their customer service is top-notch. Plus, you can be sure that you are getting the best deal possible.

So, I had a bit of a problem with Clinique's website. I accidentally bought something I didn't mean to, and when I tried to cancel it just five minutes later, I couldn't. That was pretty frustrating, but I figured I could just return it when it arrived.

Then, eight days after I placed my order, I got an email saying that some of the things I actually did want were out of stock and wouldn't be shipped. That means I have to wait for two separate shipments, and then return the stuff I don't want myself. It's a hassle, and it's not great customer service.

Honestly, I'm starting to think that maybe Clinique isn't the best skin care line out there. There are plenty of other options, and I don't want to deal with this kind of frustration again.

I recently tried out a few products from Clinique's website and have been using them for about two and a half months now. Unfortunately, I haven't seen any noticeable changes on my face yet. I was really hoping for some positive results, especially since I splurged and spent more money than I ever have before on facial products.

I purchased these products from both Bon-ton and our local Macy's, which is unfortunately closing down. Since I can't return anything to Macy's, I'm hoping that Bon-ton will accept all of the items I purchased for a refund, as long as I have my receipts.

Overall, I'm pretty disappointed with my experience with Clinique so far. I was really hoping for some positive changes in my skin, but I haven't seen any yet. I'm hoping that I can at least get my money back for these products so that I can try something else that might work better for me.

I gotta say, my experience with Clinique wasn't the best. At first, I didn't notice anything wrong, but after using three of their moisturizers every day, things started to go south. My skin started burning and I got a nasty rash that looked like it was burning a hole in one spot. I'm no spring chicken at 66, and I've used a lot of products over the years, but this has never happened to me before. I ended up throwing four jars in the garbage, which was a lot of money wasted.

It took only one day after stopping the use of Clinique for my skin to start healing. I'm pretty sure there's some sort of chemical in there that's really bad. It was also super itchy, which was not fun at all. I just want to warn everyone to be careful if they're thinking about trying Clinique.

On the bright side, their counters are really beautiful and the packaging is nice, which definitely drew me in. But I wish I could get the $150 I wasted on their products back. All in all, I wouldn't recommend Clinique based on my experience.

I had a bit of a frustrating experience with Clinique's customer service recently. I needed to cancel an order and place a new one, so I decided to use their chat feature to get it done quickly. However, the representative I spoke with seemed more interested in convincing me to keep my original order than actually helping me cancel it. It took about 20 minutes of back-and-forth before they finally agreed to cancel the order for me.

Unfortunately, my troubles didn't end there. A week later, I received the package with my cancelled order in it. I was pretty annoyed by this point, so I contacted Clinique again to ask why I had received the package. To my surprise, they didn't even apologize for the mix-up. Instead, I was told to ship the package back to them myself, which was a huge inconvenience.

I understand that mistakes happen, but I was really disappointed by the way Clinique handled this situation. It's frustrating to have to go out of your way to fix a problem that wasn't even your fault. As much as I like their products, I'm not sure I'll be ordering from them again after this experience. Good customer service is so important, and I don't think Clinique quite gets that.

I recently had an experience with Clinique's website, and I must say, it was not a pleasant one. I ordered an eye shadow, but when it arrived, I was shocked to find a finger nail running right through it! I was so frustrated and angry, especially since I had been looking forward to trying out this product for a while.

To make matters worse, the colors on the website did not match the actual ones in the store. When I went to the mall to check out their products, I found that the lighting was very poor, despite them giving me a table lamp to use. It was difficult to see the true colors of the cosmetics, and I ended up feeling disappointed and frustrated.

I understand that Clinique is a luxurious brand, and I expected better from them. It's frustrating to spend so much money on cosmetics, only to receive a product that is damaged or not as advertised. However, I will say that their customer service was helpful in resolving the issue. They were more than happy to give me a refund, and even offered me some samples to try out.

Overall, I think Clinique has some work to do in terms of their website and in-store experience. It would be great if they could improve their lighting and make it easier for customers to see the true colors of their products. Despite these issues, I appreciate their efforts to make things right and win over their customers.

I've been a loyal user of Clinique products for as long as I can remember. Their skincare and makeup items are top-notch and always leave my skin feeling refreshed and looking radiant. However, I must say that my experience with Clinique.com's customer service has been less than satisfactory.

For over a year now, I've been trying to redeem a gift card on their website. Unfortunately, the website seems to have some glitches that prevent it from accepting the gift card code. Instead, it tries to charge my credit card for the full amount. I've called their customer service team about five times now, hoping to resolve the issue. But every time I call, I'm met with unprofessional and unknowledgeable phone agents who seem to have no idea how to help me.

To make matters worse, today I was told that the system is experiencing issues and they are unable to accept gift cards at this time. This is unacceptable! What about the last four times I called? It feels like I've been robbed in broad daylight.

I really hope that Clinique.com can get their act together and fix these issues soon. As a loyal customer, I deserve better treatment than this. I'm not asking for the moon, just a simple solution to my problem. Until then, I'll have to think twice before making any more purchases from their website.

Clinique.com is not the best online company out there. The website is not very user-friendly, and their customer service is not very helpful. Their rewards program is not very good either. Recently, someone hacked into my account and ordered $200 worth of products that were shipped to Texas, even though I live in Connecticut. When I called customer service, they were not very helpful. All they could do was recommend that I change my password and remove my credit card information. I was still on the hook for the $200 in products that were ordered.

After four months, I decided to give Clinique.com another chance. I placed an order and used PayPal for payment. The next day, I received an email saying that they couldn't complete my order and that I needed to call them. I was very frustrated with this experience. I feel like Clinique.com is not a reliable company and I would not recommend them to anyone.

In conclusion, if you are looking for a good online shopping experience, I would suggest looking elsewhere. Clinique.com is not worth the aggravation.

I went to the Clinique website (clinique.com) to see what all the fuss was about. I have to say, I was pleasantly surprised! The website is easy to navigate and has a lot of helpful information about their products. I was able to find exactly what I was looking for and even learned a few things along the way.

Now, I have to say, I'm not one to judge people based on their appearance. But, I do think that if you're working in the cosmetics industry, you should at least try to look presentable. I mean, how can you expect people to trust your product if you don't even take care of yourself? That being said, I do think that Clinique should have some sort of standard for their consultants. It's not about being pretty, it's about looking professional.

But, let's move on to the good stuff. I was really impressed with the variety of products that Clinique offers. They have everything from skincare to makeup to fragrances. And, they even have products specifically designed for men! I also appreciated that they have a section on their website dedicated to helping you find the right products for your skin type. As someone who struggles with oily skin, this was really helpful for me.

One thing that I did find a bit confusing was their rewards program. It's called "Smart Rewards" and it seems like you earn points for making purchases, but it's not entirely clear how it works. I think they could do a better job of explaining it on their website.

Overall, I think Clinique is a great brand with a lot to offer. While I do think they could improve their consultant standards, I was really impressed with their website and their products. And, I have to give a shoutout to Beverley at the Clinique Counter in Macy's - she was amazing!

On Feb. 8, 2023 I placed order [protected]. When I went to submit the order it comprised of Travel Size - Even Better Clinical™ Radical Dark Spot Corrector + Interrupter, Dramatically Different Moisturizing Lotion+, three free samples, and a 7 piece kit with make-up bag.

Once I received the order it only included the dark spot corrector, moisturizer, and 2 samples. I contacted customer service via chat and spoke with Christian on Feb. 14, 2023. I explained the issue that when I submitted the order the items above were listed but then when I look at the order invoice a sample and the promo kit are missing. This was not the case when I actually placed the order and I did not notice until after receiving the order. Christian stated that he resent the missing items and I would receive a confirmation email for tracking. I have screenshots of this conversation.

On Feb. 16, 2023 I reached out to customer service again because I had not yet received an email. First, I spoke with Ray who not only did not seem like they knew what they were doing but did not seem to comprehend English. They escalated to Shanniqua (supposedly a supervisor). At this point I am already extremely frustrated with the situation and Shanniqua did nothing to alleviate it. After a ridiculous amount of back an forth she claimed to resend the missing items.

On Feb. 21 I received the missing items only to find that the promo kit was not correct and, not only that, it’s one I cannot use half the product of. It contains several perfume items, which I’m allergic to, as well as lipstick that I cannot use. I reached out to customer service chat again, and was connected with Shanniqua again, who does not seem to remotely care about my very poor experience with Clinique. After another lengthy chat Shanniqua finally decided to explain that if an order does not qualify for a product it will show on the order but once you submit it, Clinique will delete it from the order. This is false advertising and a completely unethical practice. I cannot believe they have been getting away with processing orders in this manner. Shanniqua specifically is not equipped or capable of being a supervisor. All her responses were unhelpful and did not acknowledge or resolve the issue. In addition, they completely lack a customer service mindset and displays a negative, disagreeable outlook through the entire conversation that only exacerbates the issue.

I understand all the reviews now that I have seen about the horrible experiences with Cliniques online ordering process and customer service. There is no way I would ever use it again and it is very unlikely I will ever make another Clinique purchase at all, after using the product for probably close to 20 years.

Used at night woke up my face, mostly cheeks all red and itchy. I got this product as a free gift when purchasing $90 a jar eye cream at DILLARD’s in Hammond, La.

Just used recently. I bought the eye cream with my DILLARD’s American Express Card. Bought on 5/31 this year store0764 Hammond Square Hammond, La.

Description number [protected]

My Name is Zilungile Ngcamu, a very disappointed customer. I purchased a Moisture surge intense (72) on the 04/10/2022 online while it was on special, 50ml for a price of 30ml. Up until today I haven't received my product. I call Clinique online almost every day and I'm not getting any help but empty promises. I've even ran out of my cream, and it is not good on my skin.

Please help cause really, it's really frustrating.

Dear Clinique,

I am a South African citizen currently working in Singapore.

In June I bought a stash of products before leaving for Singapore and when I opened my repairwear laser focus I was shocked to see that the sealed jar was basically empty.

I am not getting any customer service from Clinique in South Africa although I sent them pictures of the empty and sealed jar.

Mine is not really a complaint, but a need to voice my great disappoint that Clinique Continuous Coverage has been discontinued. I am devastated. I have been using Continuous Coverage Ivory Glow to cover a Port Wine Birthmark on my left cheek. I have been using this makeup for at least 60 years and I have never found anything else that comes even close to the great coverage this makeup provides. Why oh why discontinue such a fantastic product. I just love it as I am sure do many other users of this wonderful makeup. Please tell me what I use in place of Continuous Coverage Ivory Glow? Please tell me you have not deleted this product never to be seen again. I hope you will respond to my email. Kind regards

went to ulta to buy even better foundation the sales assoc. said they were out of stock and sold me what she suggested. Two days later got a boil on my face and always have clear skin. three weeks later went to hospital because it was affecting my eye. ear and side of my throat. was told I had a staff infections. This foundations has totally messed up my face. on antibiotics and was told I would most likely to have a scar from it. I am very upset.

Hello! I bought a tube of Clinique spf50 leaving Nz at duty free.

I used for 4 days and then noticed my face was red and blotchy and uncomfortable and felt lumpy and a bit slimy. I stopped using the sunscreen and my skin began to recover... it took about 3 days.

I have never had this type of reaction to any sunscreen or cream. I do not not have sensitive skin.

All other products I used were the same as I normally would including shampoo and conditioner and skin care products.

I can't see a batch number on the tube and no longer have the box.

I just spent about an hour chatting with various reps on Clinique.com. They are not able to find my order after I stated that initially I didn't have an account with the site and I often checked out as a guest, especially if I wasn't home with all of my various passwords at hand.

The reps were pleasant and respectful. That is not my issue. I have a compact that cost almost $30 that has grainy lumps in it. I only save invoices as long as it takes to verify that (a) my order is correct and (b) the $$ amount is correct on my credit card. I have never had a problem with any Clinique product before this. Who knew.

I asked if I could send in the current compact that I have and exchange it for another. Same shade, same everything. I was willing to send at my own expense. I never asked for $$ or a credit to my credit card. Product for product is all I want. The makeup is not comfortable to apply. What normally appears creamy and smooth is very grainy. I have rosacea and I need to have somethin smooth applied to my face. I can't imagine that I'm asking for something outlandish.

Normally a company stands behind it's product if something is wrong with it. I asked if there was someone I could speak with who can understand this this product is not up to par. My answer was not without an invoice. Well, the green Clinique compact with the bumps in it certainly proves that it's their product. The label states exactly what it is. I guess they don't care.

I'll I want is an exchange of product. Doesn't seem that complicated.