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Home Building, Construction Cleary Building My job has been pushed back and horrible customer service

Cleary Building  -  My job has been pushed back and horrible customer service

D
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10:23 am
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My husband and I bought 2 buildings from you. We pd our down payments back in August of 2016 with the impression we would start that year. Our first building was a little late getting put up but it was done in a timely manner. The 2nd is not the case. We have spent $100, 000 with Cleary and you wouldn't think we would be treated the way we have been. We were told our house would be started Dec 1 2016 but the materials were not delivered till Feb 1, 2017. The crew has been on the job since then and we only have 1/2 our metal on the roof. They have every excuse under the sun why they can't work. It has been one of the mildest Iowa winters I have ever seen, 70 degree weather and they can't work? We were told it would take 10 days or 2 weeks to complete and has now been a month. When the crew is there they spend more time in their truck then on the job. We have tried to complain to the manager but he says he doesn't care and will leave our job if we say anything. What happened to customer service? I have been living in a camper with my family for 6 months. Which they are all aware of. This is affecting everyone involved. All of my other contractors I have lined up to work on our house which in turn is going to take longer because they can't wait around for the Cleary crew to decide to work. Now we had a storm last night and our roof, we were told would be done last week, all the metal is ruined and we will have to wait longer for it to be re-ordered. I would like some sort of compensation and someone who cares to come over see my project so it can be completed. Thanks Danielle Yonker

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Resolved

I'm actually impressed with how fast this complaint was addressed. I'm still waiting on a resolution!

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1 comments
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M
Mar 09, 2017 5:38 pm
Verified customer This comment was posted by a verified customer. Learn more

Upon being notified of this situation we immediately contacted the client. It is a top priority to address their concerns. In our conversation it was determined the manager did not tell them we would pull the crew off of their job if they complained. The accusation about the crew sitting in their truck was brought to the customer from another contractor working on the site, and was not witnessed by the customer. The accusations have been brought to the attention of the local, and regional management and it was discussed that this did not occur unless it was a lunch break, or otherwise. The down payment was made on October 4th with a tentative erection date of December/January per the contract. This winter has been unseasonably warm at times, and has also been unusually windy as well. This certainly has impacted the start and completion of the project as any type of winter weather will do. We started this project on February 7th, seven days past the “tentative” date provided in the contract. There is replacement steel, for material damaged by the storm, delivering the week of March 13th, and we will be proceeding with the two days of work to complete the project during that week. We continue to work with this client to provide them with a quality building, and will address any future concerns promptly as we have done in this case.

Thank you.

Chris Bennett
Assistant General Manager of Operations - Western Division

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24 complaints
7 resolved 17 unresolved

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(added by reviewer)
190 Paoli Street, Wisconsin United States
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