Ennkar

I dunno if this is the right place, but I think it's the right company. Talked to some dude and he promised me the world, but I got nada. They charged me $950 for an appraisal and $250 for counseling. He said I wouldn't own the appraisal if I didn't pay, but all fees would be refunded when we closed. But we never closed, so I guess no refund. They kept me waiting for three months with no updates and I finally went with someone else. I think there are rules about how long refinancing can take, but I'm not sure. This was the worst experience ever and I'm an old person.

I tried to get a reverse mortgage from Ennkar Inc. I paid $525 for an appraisal, even though I had already spent a lot of money on painting my house. Unfortunately, they rejected my application and now they won't give me a copy of the appraisal.

My mom talked to Ennkar 'bout refinancing her reverse mortage 'cause they was the original company that helped her. Chase was her first *** stopped contacting her back after he started the refinancing. We then was directed to ***. She was charged a 3rd fee out of the blue by a Ennkar employee who won't answer her phone or return a message. *** told us to dispute the charge which we didn't want to do knowing the process. We just wanted it refunded which he promised it would be. *** promised a easy process to get her through the refinancing. He never responds in a timely manner if he responds at all. He never called back on the time he guaranteed even after giving him more then a few days past the timeline. Numerous voicemails went unanswered before he acted like he lost my contact information. He kept saying things were submitted or processed just to find out nothing ever was fully submitted. The last promise was that a appraisal was ordered and we would get a call in 1-2 days. He never submitted it... He lied directly to me. Then he makes excuse after excuse on why it wasn't going smoothly. At this point I asked to have all charges refunded back to my mothers account for the 2 appraisals and a measurement fee. He again promised and said multiple times on a recorded line that he would get her all three charges refunded because of all the issues. But no call bacs. It took calling *** at the *** office for *** to finally call back again saying a check would be mailed by the 15th of March but he would try sooner. He would call us back the next day. Its been 3 weeks now and still no call. Have left 5 voicemails with him and *** with no one returning calls. Worst communication i have ever dealt with. You cant even use their contact email as it says its no longer valid... We just want clarity on when she will be refunded...