ClassDojo review: Login difficulty from parent

Date: 23 April 2025
Subject: Login Issue – Assistance Required
Dear ClassDojo Support,
I hope this message finds you well.
I am experiencing an issue logging a parent into our ClassDojo account. Despite entering the correct login credentials, the father is unable to access our accounts. We have tried resetting the password and clearing my browser cache, but the issue still persists.
Could you please assist me in resolving this issue as soon as possible? I use ClassDojo regularly to stay updated on my children’s progress and communicate with their teachers, so regaining access is very important.
Here are some details that may assist with troubleshooting:
Parent name: Uways Mantah
Students: Ziyaa Mantah and Zayn Mantah
Teachers: Jo-Anne Appels and Kirsten Botoulas
Grade: 2S and 2C
Device used: Unkown
Email address linked to the account: [protected]@pinnaclecolleges.co.za/[protected]@pinnaclecolleges.co.za