I have been trying to get a purchase returned for over 3 weeks now, I have received e-mails from Joy at Clarins saying the product will be picked up in 2 to 3 days and 3 weeks later still no luck, I have numerous times mailed, spoke to Joy once.
every time you call head office or client services they put on hold and at the end the voice msg come across thar 'we apologize we won't be able to attend to you now' and the call is cut off