Cityliner — bus

The bus number is BMK7846 and the driver's duty time is almost 640, from klang to banting. I don't even know the driver's name but he made two serious mistakes today!
1.smoke in the bus. Isn't the bus had announced that no cigarette in the bus? Then how come the driver can smoke but passenger no?
2.He had overloaded. He fetched lot of people in a time until the door can't close too well need the people inside to closer and closer. Visual inspection, almost 50++ people were standing and twice of sudden break cause people lean forward