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I applied for a loan modification with Citimortgage in July 2009 after my husband was laid off for almost two years. Today is now March 15th, 2010 and we still have no resolution for our modification. We entered into forberance for a short time where we made partial payments and were told that the modification would be processed within 30 days and we could call and check the status weekly. I am now on my third loan modification application because we were told the first two applications were closed but no one at citimortgage could tell us why and on one occasion we were told that it should not have been closed. I still call to check the status of the third application but starting two weeks ago all five numbers that I have called has you enter your account information, tells you to hold for a representative then hangs up on you. When they call our house we answer and they hang up. Now I can't even talk to anyone. What kind of company is this? I do keep excellent records of people I speak with including names and employee ID numbers but now I can't even get though to anyone. Oh, just for giggles I pressed the option for a NEW LOAN and got a person right away to help me with a new loan but nothing for exsisting customers, imagine that!
The complaint has been investigated and resolved to the customer’s satisfaction.
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They are horrible- you do what they suggest and still get nowhere- except out on the street. We applied for a modification in September of 2009- was told to make partial payments and then after 3 months of the 'trial payments', the "official" modify would take effect ( this is for a second mortgage) no paperwork would be sent, of course. Long story short- I was then told, after the trial period, we needed to come current in order to do an "extension" - once that was done, guess what? Our modification was DENIED, we were kicked out of the "system" and labeld as "TERMS NOT MET" ?!and of course we cannot qualify now for a modification with them ever again ( as I was politely told) - we are only able to do one request PERIOD- But they were REALLY sorry for all of this misinformation that was given out- yeah, that's real comforting, I will use that when I'm living in the street somewhere. It's a good thing we bailed them out and they were given $$$ incentives to "help" stuggling Americans. Thanks for all of your "HELP" CITIBANK. Get bent.
P.O. and soon to be homeless in Chicago.
I am going through the same thing and going to file a formal complaint with the state banking and financing commissioner. Also I would advise you to contact your state senator and complain to them as well. I have been encountering the same exact issues you have since August and yet I am still getting the run around. I am even having trouble getting through to make my payment because when I enter my social or account number it automatically throws me in my Loss Mit reps voice mail which is ALWAYS FULL and I am not even able to leave a message.
there was a case just recently its a landmark case too. where a lady applied met the requirements and was denied a modification the courts intervened and told the bank to go blow maybe you can do the same thing get a court to tell the bank go blow and the house was free and clear hers cause the bank wanted to strong arm here!