SUBMIT A COMPLAINT

CitiMortgageI am complaining about your loan department.

1

Good Morning:

My loan number is [protected]. I started the loan process in July with Michael Dobbs to purchase a short sale. I would like to say he has been very helpful, however the numerous out of the office by Keith Cumming in the loan processing department is not acceptable. My loan was denied based on the condo questionnaire a business day before closing. I still have not received a denial letter. I am not disputing Citi's underwriting guidelines, however there was no discussion from the underwriting department, since again I was told the underwriter was out of the office. I can not move forward and have lost money since I was prepared to move. Citi has left me with starting over with another lender and I will not be able to move. We selected Citi because my sister is a CitiGold member and we thought we would get good service. We have received about 10-15 out of the office messages. I still do not have a denial letter.
Thank you
Tracy Boone

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