The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Citibankincorrect update info on debit card payment

The payment made on May 13 of $100 was not entered on a USPS bill I received in the mail after a lengthy conversation via your 800 number with two individuals because the bank transfer for the payment failed to be registered and so I paid $100 per debit card over the phone on May 12 - this was logged from my Wells Fargo account on May 13th - I was told over the phone that statements to follow would be by USPS instead of bank withdrawal and the account would be credited for $100 and the late fee of $25.oo would be removed. The bill I received did not record the $100 payment and the late fee was still on the bill. I've written to your So. Dakota address with the above details and have received no response as of May 4. 2011 - this is messing up my personal accounts and is unacceptable. I've received no corrected statement and there is another payment due soon - PLEASE DO SOMETHING before my credit rating is compromised - I'm 77 y.o. and this is a BIG PAIN IN THE BUTT!! Phyllis D. Davis

Responses

  • Fr
    Frank Eliason Jun 10, 2011

    Miss Phissy, apologies for being a few days late here, I just saw your comment today. My email address is below, please send me a note, copy in your post, and I will have someone contact you right away to discuss this issue. Also, I'm sorry we have not responded to you from the letter you sent. I'd like to look into that as well. I'm sorry for your experience with us, and we hope to do better.

    Regards,
    Frank Eliason, Citi
    Customer Service & Advocacy
    [email protected]

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