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Citadel Mortgages review: Not amused

Teh1 of CA

Nov 19, 2025 3:40 pm EST

Verified customer

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My mortgage is up for renewal soon, so I thought maybe checking around for a better rate than what the bank was offering me wouldn't hurt. I came across Citadel, and saw 'lowest rates in Canada' and away I went. I provided document after document: ID, tax slips, tax returns, divorce decree for over a month. There always seemed to be another 'lender request' because 'we tailor your situation'. 6 weeks later, I get a request to accept or decline their lawyer! This I deemed to be the last straw as I still had not been given a mortgage rate! I'm ranking this experience right up there with SCAMMERS.

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Citadel Mortgages - Smooth mortgage renewal experience

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Citadel Mortgages phone numbers

+1 (866) 600-8762

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+1 (800) 459-3061

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+1 (800) 474-6080

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Citadel Mortgages emails

info@citadelmortgages.ca

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info@KnueselLaw.com

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Citadel Mortgages address

150 King Street West 2nd Floor Suite 335, Toronto, Ontario, M5H 1J9, Canada

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Nov 25, 2025
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