Choice Hotels

I started my membership in May 2018. I accumulated enough for a free night stay including the option of using my remaining points + cash for an additional free night stay at any choice hotel stay. Unfortunately, the website would not allow my husband to charge "his" card on "my" member account. Their explanation was to avoid fraudulent activity.Although I understood the reasons behind the safeguard, O was unable to find the rules and regulations or policy of redeeming points. Unfortunately, I did find this statement, "Choice may change the amount of Choice Privileges points required for a free night of any hotel at any time without notice. Choice may add, modify or delete Program terms or conditions with or without notice, and may terminate the Program at any time.You may not combine your points with points belonging to anyone else, including your spouse."

Baddabook baddaboom

The Quality Inn hotel in Carrollton is not the best place to spend the night when visiting Carrollton, Georgia. The room was uncomfortable and the guest who stayed at the hotel was very loud.

The employees at the hotel are very helpful in helping you get checked in and the parking lot was clean and there were good parking near my room. My biggest complaint is that the guest who spent the night there. I spent the night there on July 3, 2009 and there was a youth baseball team spending the night there because of a baseball tournament happening somewhere in Carrollton/West Georgia Area. The team was very loud and I could hear people talking outside my room all night from 10 PM until 2 AM. I didn’t sleep well as a result and I could not wait to leave the hotel.

Would I recommend this hotel? I would not recommend this hotel if you are solo traveler or traveling with your family. It’s a good place to spend the night if you are traveling with a group. If you are spending the night in Carrollton, try to spend the night at the Holiday Inn, the Hampton Inn or the Jameson Inn or drive 20 minutes north to Bremen and spend the night at one of the many hotels in Bremen. Although the hotel cost around $60.00 a night with a room with a refrigerator and a microwave, try to spend the night elsewhere if you can.

Stayed four days in January 2011...price different upon arrival, hidden fees(pet fee) not told when making reservation a week before. Thieves in the housecleaning area. One was arrested a week ago 3/2011. Had stolen items taken during our stay. Manager will not talk with you face to face. Need I say More! Negative Reviews from other guests...police are there every night, with a problems!

I read the reviews of the Comfort Inn in Toledo Ohio on Secor Road and did not want to stay but a large group that we were with had reservations so I booked. What a nasty place! Filthy carpet, dirty doors, and we had to change rooms because the smell was so overwhelming in our room. The suspicion amongst our friends was a very strong bug spray! It isn't hard to be clean. Never to stay at a Comfort Inn again, did I mention that this was the second Comfort Inn on the trip and I said the same thing that night?

The whole chain is a rip off, Pretty simple advertising, stay 2 get 3rd free.Nothing about points. Third night is in parking lot in your car with no ammenities,

I stayed at Cambria Hotel because it was part of Choice Hotels and it wold qualify me for a $50 card. When I checked in, my employer received a discounted rate. As I paid, I looked up my Choice Hotels member number so I could get my second stay recorded and even referenced that when I gave my info to the front desk agent. After my stay, I received a survey to my personal information. I shared that I was not impressed and found some stuff below standard. I did not give my personal information, but the GM of the hotel called me a few days later. I was shocked to receive the call because I intentionally did not include my personal information in the survey.

A few weeks go by and I log on to see how I could get my $50 card. I was surprised and disappointed to see my second stay not count toward the card. I spent the next 90 minutes on the phone with a total of four people - with a bulk of that time, 60 minutes or so, being time sitting on hold.

One person, Valerie, seemed interested in trying to resolve my issue. The other three people meaninglessly said "I understand" and did nothing at all to resolve my issue. At one point, after over an hour, I told a rep to either tell me I am receiving the card due to me or cancel my membership. At this point, she kept asking me for my name and contact information, something had given her (and two others at that point) already. She refused to cancel my membership, so I asked to speak to a supervisor. She told me it would be one minute. Approximately 20 minutes later, a supervisor came on and said that the hotel, not choice hotels, is responsible for accepting or rejecting my stay. I stated that I had never heard of the hotel until I found it on the choicehotel.com website and that they cannot just deflect responsibility to the hotel, because I trusted choicehotels.

I said that I was not interested in dealing with choice htoels anymore and that they will get the benefit of the 14, 000+ points I had (I could actually have purchased a $50 gift card for $22, according to their website). I knew I was taking a loss, in addition to the 90 minutes on the phone, but the principle of the matter made it the right thing to do with such a company.

My impression was worsened when the supervisor stated that the length of the time I was on hold to resolve my issue was out of their control - including denying that staffing the call center for the volume of calls they get was their responsibility.

I had to fight for the credit of my four-day stay a month earlier - another call with tons of time wasted on hold and calling multiple times before it was resolved.

I would have stayed at another hotel if I was not trying to earn the $50 card. To not be told that my stay would not or even may not count based on the rate they were giving me, I would not have stayed there. In addition, I am disappointed that my honesty was used against me in retaliation. I also did not appreciate receiving a call when I did not authorize my information to be associated with the survey.

I recently stayed at the Quality Inn Ontario Airport Convention Center, and booked the room on ChoiceHotels.com, expecting to get the rewards points and fulfill the requirements for the current stay 2 separate times get 1 night free promotion.

I selected the Stay and Fly Package, as I was going to stay at the hotel for one night and leave my car there. This is the PPKFLY Rate, and according to the website, is eligible for Choice Privileges points.

However, after 1.5 weeks, I never received points for this stay. I submitted an online webform requesting the missing points, and was told that the stay is not eligible for points. I called customer service and was told that the stay is not eligible for points. I asked to speak to the customer service representative’s manager, and the manager was rude to me, made me wait on hold, and then I was told that the stay is not eligible for points.

But I paid over $100 (with tax) for a hotel room, and parking, for a package that the website says is eligible for points. How can such a mistake by the Choice Privileges Rewards program be repeated over and over again? And on top of that, the level of customer service by the representative’s manager is below satisfactory, to put it nicely.

I called and spoke to a customer service representative, and was told again that my stay did not qualify for points because it was the PPKFLY Rate. I asked to speak to the associate’s manager, because clearly there had been some mistake. At this point I have filled-out 2 missing points requests on the website, and spent time waiting on hold, hoping to resolve this issue.

After waiting on hold again, the manager gets on the phone with me, and tells me that because my stay was the PPKFLY Rate, and I did not stay at the hotel, I only parked there, that I was not eligible for points. She was very condescending towards me and said she was sure that I saw that when I made my reservation online, I saw that it was not eligible for points. Then I explained that I did stay at the hotel overnight, and she did not believe me. She asked again if I actually stayed there, and got a physical room key, or did I just park there? I repeated myself, and said yes, I did stay there. Then she said that she had to call the hotel and verify that information, and then put me on hold.

I am pretty tired of being poorly treated, ignored, and put on hold at this point. Then, she comes back on the line and tells me that I did indeed stay there, and that I was not eligible to earn points for that stay because it was the PPKFLY Rate.
Why did she need to verify with the hotel, and put me on hold, if it did not change anything? Why did she ask me repeatedly if I stayed the night there? And why, when the online reservation system clearly says that the rate is eligible for points, why am I told that the stay is not eligible to earn points?

I have spent several hours of my time dealing with this. I have been a Choice Privileges member for 7 years, and I am very unhappy with the way things are going now. I have planned tens of hotel stays with this chain because of the rewards program, and now I am losing points, time, and money.

We have used Choice Hotels for a number of years, and usually stay in Comfort Inns/Suites. This February we took a motor trip down south to New Orleans, from New England, and used the online reservation service along the way. That was fine, BUT, upon checking in, we found that MOST of the franchise owners/Innkeepers were of Indian or Pakistani descent. While that, in itself SHOULD not be a problem, what we found was, having given these people our NAME, ADDRESS, PHONE NUMBER, CREDIT CARD NUMBERS and EVEN OUR DRIVER LICENSE (which they PHOTOCOPY) upon check-in at these places, we IMMEDIATELY began getting SPAM PHONE CALLS of INDIAN/PAKISTANI/FOREIGN CALL CENTER Origin on our HOME PHONE while we were away. When we got home, we had THREE WEEKS worth of SPAM/SPOOFED/SCAM calls on our answering machine and Caller ID; as many as SIX DAILY. This continued for FIVE WEEKS AFTER we returned home, as well. All in all, we received about 75 SPAM PHONE CALLS in a two month period.

While we have gotten these calls in the past, we had them fairly well 'tamped down' to only 2-3 weekly, and sometime less than six monthly with various tactics including picking up/hanging up without answering to break the calls and 'confuse' the robodialers, as well as using TWO CALL BLOCKING systems. Obviously, when we were on vacation, we were not there to do that, and the calls built up and increased in frequency as we went along on our vacation, and immediately afterward.

Coincidence? I don't think so. Most of these innkeepers were HEAVILY ACCENTED, telling us that they were NOT born in this country and thus were IMMIGRANTS. They EASILY could have friends and family back home to GIVE, TRADE or SELL our information to, and get us on all kinds of SPAMMERS LISTS overseas, where US. laws are not easily enforced. They think they are superior to Americans, ESPECIALLY if they practice Middle Eastern and other Asian religions, and feel NO loyalty to us, this country nor our laws. Most are simply trying to save up enough here to one day RETURN to their home countries to live in relative luxury there by native standards.

We complained to CHOICE HOTELS HEADQUARTERS in early March 2014, but they did NOTHING; did not even respond. (Of Course.)

From now on, we will give out a FALSE phone number on our registration forms; maybe the number of our local police department or sheriff's office. THEN when THOSE numbers get SPAMMED, then perhaps something will be DONE about it.

Just want to make sure that all you complainers of the "Room Guarantee" understand...the guarantee is for a room, not the room type!