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CB Hotels and Accommodations Choice Hotels Complaints #2-21
Choice Hotels

Choice Hotels review: Points being stolen

F
Author of the review
6:46 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I have been a member since 2001. I have stayed nearly exclusively at a Choice Hotels. In May someone unknown to me redeemed 3200 points from my account for Sephora gift cards. On June 12 I discovered that those as well as 32000 mopre points had been redeemed for Sephora gift cards. I noticed that each time I signed in I was requested to change my password. The agent was able to refund 16000 points to my account. On June 24, 32000 additional points were redeemed for Sephora gift cards.
Today I was told that I have to change my email address to solve the problem. I asked what address the gift cards were sent to. The agent said he could not provide that information.
I requested a new Choice Privileges account and was told that would not solve the problem. I have several hundred sites that I use all with my current email. I am not changing it. If you cannot rectify this problem I will quit using Choice. Your "choice."

Claimed loss: 80,000 Choice Privilege points.

Desired outcome: Get points returned to me and a new Choice Privilege Account that is not being hacked.

Confidential Information Hidden: This section contains confidential information visible to verified Choice Hotels representatives only. If you are affiliated with Choice Hotels, please claim your business to access these details.

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  1. Choice Hotels Contacts

  2. Choice Hotels phone numbers
    132 400
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    Australia
    1800 500 600
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    Ireland
    +1 (800) 180-1380
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    India
    +1 (800) 364-6835
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    Mexico
    800 616 1147
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    Singapore
    +1 (240) 753-7102
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    +1 (301) 592-5126
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    +1 (301) 592-6687
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    +1 (877) 424-6423
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    Hotel Reservations
    +1 (888) 221-6039
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    Vacation Rental Reservations
    +1 (800) 300-8800
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    Customer Relations
    +1 (800) 521-2121
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    Choice Privileges Reservations
    +1 (888) 770-6800
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    Choice Privileges Service Center
    +1 (866) 263-2058
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    Choice Privileges Visa
    +1 (866) 599-5070
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    Barclaycard Customer Service
    +1 (866) 291-9816
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    Customer Service, Spanish
    +1 (800) 267-3837
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    Customer Service, French
    +1 (800) 654-6200
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    Customer Service, International Languages
    +44 800 444 444
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    United Kingdom
    +64 800 803 524
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    New Zealand
    +33 800 912 424
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    France
    +49 800 185 5522
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    Germany
    +39 800 872 045
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    Italy
    +31 800 022 4852
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    Netherlands
    +34 900 998 914
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    Spain
    +852 800 962 532
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    Hong Kong
    +81 531 616 337
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    Japan
    More phone numbers
  3. Choice Hotels emails
  4. Choice Hotels address
    6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States
  5. Choice Hotels social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all Choice Hotels contacts
Choice Hotels Category
Choice Hotels is ranked 56 among 87 companies in the Hotels and Accommodations category
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