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CB Hotels and Accommodations Choice Hotels Complaints #22-41
Choice Hotels

Choice Hotels review: Notify the public apology and rectify the problem

D
Author of the review
6:06 pm UTC

DONT STAY HERE Booked room in December, Got a call in March stating there was a "GLICH" and they have to cancel my reservation when questioned Manager of property AMANDA hung up on me. I had my wife call and see if she could explain it and she stated SORRY CANNOT DO ANYTHING NOT HER FAULT AND HUNG UP ON MY WIFE!

Tried calling corporate where message states they are open till 5PM MDT and you cannot get thru to anyone! I was trying to get a hold of CEO Patrick Pacious! No email for him or any other officer at Choice Hotels. Called customer support I finally got on phone after 1/2 hour wait.

She was not from the US and stated she would run this up to her SUPS and they would call me back shortly. Shortly to Choice Hotels must be Never! Their was no urgency to rectify the situation! Now I am stuck with no place to stay downtown because all hotels are booked!

We have a 3 day event in conference center and totally screwed. I cannot believe this place is still in business!

User's recommendation: DONT BOOK OR STAY HERE THEY HAVE NO HONOR!

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ceo corporate customer support email hotels manager property reservation situation wife
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  1. Choice Hotels Contacts

  2. Choice Hotels phone numbers
    132 400
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    Australia
    1800 500 600
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    Ireland
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    India
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    Mexico
    800 616 1147
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    +1 (800) 300-8800
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    Customer Relations
    +1 (800) 521-2121
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    Choice Privileges Reservations
    +1 (888) 770-6800
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    +1 (866) 263-2058
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    +1 (866) 599-5070
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    +1 (800) 267-3837
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    Customer Service, French
    +1 (800) 654-6200
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    Customer Service, International Languages
    +44 800 444 444
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    +33 800 912 424
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    +49 800 185 5522
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    Italy
    +31 800 022 4852
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    Netherlands
    +34 900 998 914
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    +852 800 962 532
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    +81 531 616 337
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    Japan
    More phone numbers
  3. Choice Hotels emails
  4. Choice Hotels address
    6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States
  5. Choice Hotels social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 30, 2026
  7. View all Choice Hotels contacts
Choice Hotels Category
Choice Hotels is ranked 56 among 87 companies in the Hotels and Accommodations category
#54 Lux Vacation Resorts Lux Vacation Resorts #55 Tech Travel Tech Travel #56 Choice Hotels Choice Hotels #57 Sheraton Skyline Hotel London Heathrow Sheraton Skyline Hotel London Heathrow #58 Harrah's Resort Harrah's Resort

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