CB Restaurants and Dining Chipotle Mexican Grill Complaints #42-61

Chipotle Mexican Grill Reviews and Complaints

Chipotle Mexican Grill review: Burrito bowls

DocWah of Wilmington, US

Feb 11, 2023 1:40 pm UTC

Verified customer

Both orders were wrong. Gregory's burrito bowl was supposed to be black beans. Naja's burrito bowl was supposed to be pinto beans. The black beans were mixed with the pinto beans. The meat was extremely salty. Naja's bowl should've had brown rice but she received white rice. We paid $2.70 for about 2 to 3 teaspoonfuls (insufficient) guacamole. Naja requested extra lettuce and actually less than a standard order. Both orders should've been half chicken and half steak but there was no chicken. Naja requested lite tomato salsa and got extra tomato salsa. This was the worst order we've ever received. It was wrong from top to bottom. This has truly been a disappointing experience and it cost us $25.47. These were the smallest filled burrito bowls we've ever had.

Desired outcome: We would like a full refund and replacements for our burrito bowls.

Chipotle Mexican Grill - Burrito bowls - Photo 1

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Keywords:

black beans brown rice burrito bowl chicken guacamole lettuce meat pinto beans steak white rice

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Chipotle Mexican Grill phone numbers

+1 (800) 244-7685

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+1 (303) 595-4000

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+1 (949) 524-4126

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+1 (303) 222-5912

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mediarelations@chipotle.com

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Chipotle Mexican Grill address

1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States

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