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Children's Place
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1.1 318 Reviews

Children's Place Complaints Summary

3 Resolved
306 Unresolved
Our verdict: If considering services from Children's Place with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Children's Place reviews & complaints 318

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Newest Children's Place reviews & complaints

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10:59 am EDT
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Children's Place place cash

so i ordered uniform clothes for my daughter in July. Many of those items were between $5 and $10. I spend over $100 and signed up for emails and text messages. I received $50 in place cash. Today is the first day that those coupons can be used. The most absurd thing is that I CAN NOT USE THEM. They hiked the prices of their merchandise up to about $20 (for the items i was looking at) which is at least double if not triple the prices I originally paid! So The Children's Place say they have a sale going on to use these coupons but how is paying more than I previously paid before a sale?
example: a shirt i purchased was 9.08 and is now on the site listed as 18.71 and is also marked as 25% making it $24.95. HOW OUTRAGEOUS!
They give out these coupons and make everyone wait until now (for me its been 6 weeks) to used them after they have hiked all of their prices up. These place cash coupons DO NOT SAVE YOU MONEY! Their offer is a SCAM! I waited 6 weeks to be ripped off! WHAT A JOKE THIS PLACE IS! DO NOT SPEND MONEY HERE! SCAM! SCAM! SCAM! SCAM!

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3:35 am EDT
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Children's Place closed credit card for no reason

After being a Children's Place cardholder for over 5 years, I found out today that they closed my account on 9/7/18 because they somehow didn't have my physical address in their system - only my mailing address. Funny how they had it on my NY&Co card though. I found out my account was closed by going to Credit Karma, but I do not understand why they'd do this after I just purchased some items from them for my son on 9/3/18. I called them at [protected] & Angie told me that I would have to REAPPLY for a new CP account because they could not reopen it. I asked for her supervisor, and she transferred me to the very rude and unprofessional, Andrea. She kept telling me "I am not too for sure" about each question I asked her and then she got an attitude when that response could not pacify me. I wanted to know why a customer's account would be closed when they had my physical address in their system for YEARS as well as my PO BOX address, yet they never closed my account. They didn't mail me anything nor did they email me anything. They simply closed my account. That's ok. It just proves that all these bad reviews are correct, and I will NEVER shop at Children's Place again. They can close my other account too if they'd like. They need some training in ethics and customer service because they are truly lacking. I wanted to send a complaint letter to their HQ office, but Andrea told me I'd have to send it to their generic customer service PO BOX. Not happening. I will just complain on every site I can about them. Stay away from this bank!

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10:10 am EDT
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Children's Place return of a faulty product

I purchased 2 head bands on Aug 10th 2018 for my daughter. I also purchased a set of 3 chockers my daughter wanted on Aug 9th 2018. This stuff was purchased for when she started school this year. She only wanted one of the chockers, but they didnt sell it seperatly so I purchased the 3 pack for her. She wore the one chocker she wanted ONE time and it broke. She wore the cat ears headband to school ONE time. The headband is wrapped in a string. She came home from school with the headbands string coming off of it. This should not happen after ONE use for any item. I am wanting to return these items. I have the original reciept for both items. I went to the store with the items and the reciepts and was told by the manager that they can not return these items even though I had the reciepts and it was within 45 days of purchase for both items because when they sold the items to me they were in good shape. A defualty item happens. It looks good, but when the customer gets the item home it then shows the issues. The issue here being that whatever they used to keep the string on wasnt enough or they missed putting something on to hold the string on more. And thr chocker the clasp came off so whatever they used to keep that on wasnt on enough. It happens, but this isnt my fault and since i have the reciept and I am within the 45 days I just want my money back and they take the items back. The store wont help and I tried coorportar and it directs you to customer service. When customer service answered I asked if thry can help me with a store purchase and they said yes. I told her what happened and then she said I cant help you. She said the store needs to help you. I said they wont. She said sorry. I asled for anoyher coorporate number and she said we cant give put that information. She said you have to find out that information yourself. I have never heard if a company that cant give out a coorporate number. This company seems to be hiding because I called the store also and they told me they can only give me he customer service number. Seems odd that they can only give me a number to someone that cant help and the store wont help so who do I contact? I guess I am left with calling my local news stations and news papers since the store and customer service dont want to help and the company wants to hide. I am guessing they know their items are defaulty and cheap and this is an issue and so that is why the coorporate number cant be given out so they can hide from dealing with these issues. I will be postong to facebook also and contacting local news tv stations and news papers. Guess this is also why alot of these stores are starting to close. People dont realize the customers are what keep your stores in bussiness and when you do this stuff enough people will stop shopping at your stores which means you will start closing stores and eventually go out if business. You are already closong stores and based on your reviews guessing going out of business isnt that far from happening. This is a good reason why...you are loosing customers because of things like this and you dont want to fix it.

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8:25 am EDT

Children's Place shirts

So I walked into the children's place at the mall of NH on 9/5/18 and it's like 1:30pm I'm with my husband and it was a really slow day at the mall as the kids are back to school now so there was no need for us to see this section the way we saw it. Anyway we walk in and head to the graphic tees as we are looking for shirts for all of our girls to match in. When we walk and see a massive pile of unorganized clothes! I was livid as the girl who was working was doing absolutely nothing but sitting on her phone and this mess wasn't being taking care of and I needed shirts. I was so frustrated I walked away and she didn't even consider looking my way the time I was in the store to see if she can help me with something!

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2:45 pm EDT

Children's Place return policy

The company doesn't honor its written return/exchange policy.

Incident: My mother, who lives in Texas, purchased school uniforms for my children at The Children's Plan and gave them to me as a gift when she visited me in Chicago. When I received them, I had my children try them on. The regular sizes at The Children's Place no longer fit my son. So I ordered husky sizes for him instead Order number [protected] and [protected]. Once I received the orders for the husky sizes and confirmed that they fit my son, I planned on exchanging the regular size 12's that didn't fit for the husky size 12's that did fit. I live downtown Chicago and there are no longer any stores in the downtown area. So I searched for the nearest store locations and while doing so noticed the low customer ratings that related to stores not accepting returns/exchanges. So before I drove out to the suburbs I wanted to confirm my exchanges would be made without incidence and contacted their customer service department. I was told that even though their return policy states that exchanges could be made for the same item/color in a different size without a receipt, my items could not be exchanged since I didn't have the receipt and husky sizes weren't sold in the stores. Their return policy doesn't state that the stores will only honor returns for regular sized children and if your child wears a husky size, the return/exchange will not be allowed. I would have expected them to return my unworn, regular-sized items with tags attached for a merchandise credit and then use that merchandise credit to place an online order for the correct size.

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Truthseeker4815
, US
Sep 01, 2018 1:43 am EDT

Well, it does state it in their policy... husky items are not dealt in stores so how would you expect them to exchange it for an item they dont have? And since you cant to exchanges via mail (as mentioned in their policy), in this case they do follow their policy...

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10:03 am EDT

Children's Place cancellation of orders

I was appoved for a credit line up to 500. I have placed 5 orders in which they have all have been cancelled. I have spoken to several agents and they guarantee to fix the error on their system. They state that the shipping addresss and mailing address are different. After speaking to them aand the bank the address match for both billing and shipping. The professionalism from the agents have been terrible. Please look into this matter asap. I can be reached via phone at [protected] or via email at [protected]@gmail.com Thanks
Carmen Lopez

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1:09 pm EDT

Children's Place online shopping

I ordered 6 shirts online on sale i got each one for 3.75. The shirts im guessing run small on size and did not fit. I went into the store to exchange them for a size bigger, turns out they have none, not in store and not online. Moral is why sale colors of shirt that later are going to be removed. Im very upset because now i have to pay cash upfront at another store! Next time dont sell those colors at all! Im never going to purchase from childrens place again its only been dissapointments.

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Update by Abbybee
Aug 27, 2018 1:11 pm EDT

Now the shirts are 4.99 which i dont mind paying. BUT! They have none of the colors i need.

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9:45 pm EDT

Children's Place service

I'm finally working he nerve to contact children's place. I honestly wanted to walk away and never come back, but I don't want others to be treated this way as I did. I was in Jackson TN Mall on tax free weekend and I was waiting in line with my 4 kidsfor over 30 minuets! Yes I was patient because everything was on sale, I not once complained. I get to the register finally and my card wouldn't read. I know my whole check was on there, for a fact. Continued not to read. I asked can you please enter the number. They refused and got the manager and she then refused. I believe it was because they had a line but I'm still a paying customer and waited just as long as them. I'm very disappointed. I then went to crazy 8 and my card worked just fine!

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11:00 pm EDT

Children's Place customer service

I purchased two kid uniform shorts, but accidentally lost the receipt. The shorts did not fit my nephew who I bought them for. The shorts have all the tags intact. I tried to exchange them today, at the Children's place at the Rio Grande Valley Premium outlets in Mercedes, Tx. Before getting in line I looked to see if the same shorts were in the store but a bigger size. They had no shorts. After standing in line for about 10 minutes or so, I get to the register and explain my situation. The cashier then asks the manager( I'm assuming she was the manager) what she would do. The manager immediately told her "no, we can't return it cause she doesn't have the receipt". She told her she doesn't have it in her email. I told her they didn't send it to my email because they gave me a paper receipt. But I checked anyway. I asked if I could at least get store credit, she said no the manager, knodded her head No. I am very disappointed, first of all with the service provided and now I am stuck with two brand new shorts that will not fit anyone here in my household.

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Truthseeker4815
, US
Sep 01, 2018 1:46 am EDT

Should have kept the receipt... seems like they were following their policy ( which is found everywhere, even on their site with bold letters saying returns with no receipt can not be issued)...

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4:04 pm EDT

Children's Place customer service calls made from the us and sent to foreign countries

I dial the U.S. phone number: [protected] which is for U.S. Children's Place phone calls. I am on hold for over 20 min., and the customer representative is located in Guatemala...or A South American country. I ask for a representative in the US., and they refuse, hang up on me or I have to call back and go through the same scenario. I do business in the U.S. and not overseas. It is impossible to understand foreign accents and they ARE NOT familiar with American culture. I have been waiting for a refund for over two weeks ago which I have never received. I requested a children's place store credit and have not received anything.

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Truthseeker4815
, US
Sep 01, 2018 1:48 am EDT

Dont do business over seas? They offer their assistance but you wont take it because it is not from here? Alright then just dont [censored] about how your issue isnt solved if you dont want help

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11:06 am EDT
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Children's Place management

I visited one of our retail store #1308.
I was looking to purchase some items when an employee yelled the line is over there which I clearly ignore her and she repeated herself that's when I realized she was speaking to me.I told her I wasn't on the line and she said well then move .I felt that she was disrespectful in the manner that she addressed me.when I was ready to check out I asked for the manager to ring me up and to my surprise it was the person that I felt disrespected by in which I told her that the way she spoke to me was un professional it's not what you say it's how you say it because she could've spoken in a different manner she also told me if I worked in white plains rd why I'm shopping at fordham rd which I told her as a consumer and an employee of TCP I can shop at any location I also told her I was going to report her and she said you do that. I've been working at TCP for 2 years and I've shopped at different locations and never had a problem one thing for sure I will never shop at the fordham rd location ever again
Vicky Riullano

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3:05 am EDT
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Children's Place my kids school uniform

I made two orders the shirt first and then I ordered pants for my five year old and my seven-year-old. Both orders was sent out at the same time want to my address and wants of my billing address I don't know how they make that [censored]ing mistake. I'm hella pissed because my kids start school on Monday and they don't have no uniform because both uniform was left in the front door and both got lost I call you PS they did the claim to inverse the money but children going to tell me it might take 7 to 8 days I don't have 7 to 8 cuz my kids start school on Monday days when I talk to customer service and trying to talk to a supervisor she hung up the phone in my face. My whole day is [censored]ed up and I'm hella pissed and I just want to sue your [censored] for wasting my damn time

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MADMOM26
, US
Sep 11, 2018 10:34 am EDT
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so i ordered uniform clothes for my daughter in July. Many of those items were between $5 and $10. I spend over $100 and signed up for emails and text messages. I received $50 in place cash. Today is the first day that those coupons can be used. The most absurd thing is that I CAN NOT USE THEM. They hiked the prices of their merchandise up to about $20 (for the items i was looking at) which is at least double if not triple the prices I originally paid! So The Children's Place say they have a sale going on to use these coupons but how is paying more than I previously paid before a sale?
example: a shirt i purchased was 9.08 and is now on the site listed as 18.71 and is also marked as 25% making it $24.95. HOW OUTRAGEOUS!
They give out these coupons and make everyone wait until now (for me its been 6 weeks) to used them after they have hiked all of their prices up. These place cash coupons DO NOT SAVE YOU MONEY! Their offer is a SCAM! I waited 6 weeks to be ripped off! WHAT A JOKE THIS PLACE IS! DO NOT SPEND MONEY HERE! SCAM! SCAM! SCAM! SCAM!

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Truthseeker4815
, US
Sep 01, 2018 1:49 am EDT

Maybe next time check you put the correct address so you dont have a problem to fix...

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6:30 pm EDT

Children's Place I made an online order and I still haven't received it, The Children's Place lost my order.

I made an online order on July 19th, and then I made a second order on July 21st. I have already received my order from July 21st, but my order from July 19th is missing. I called UPS and they said they don't have the package, the label was created and I should have received the order by July the 25th. They said the order was never picked up at The Childrens Place. I called and spoke with a representative and a Supervisor George and they were not helpful at all. The supervisor even admitted that it was their fault that the package was lost. My order was for school uniforms for my children. I called and the store said somebody would contact me with in 48 business hours and I never received a call and it has been 5 business days. I had to go to the store and buy my kids a couple of uniforms while I waited for this order. The supervisor said they can reship order but it would take an additional 7-10 business days for them to ship. I asked that I would want to go to the store and buy the items at the same online price that I got, but the supervisor said it was not possible. Now I'm with out uniforms and my kids started school on August 1st. Very bad experience and a huge inconvenience for my family and I

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Amanda M13
, US
Aug 10, 2018 1:51 pm EDT

Omgosh, this is the exact same thing that happened to me! I placed an order July 19, 2018 it was supposed to be here the 26th. Never arrived. Then received an email it had been cancelled for not meeting criteria!? I have placed 2 smaller orders, I called to make sure I would get this one and was told it would be here Aug 21!? School starts aug 16, I asked if they would paossible expedite shipping for all the issues and they opened a case, in my opinion to shut me up, only to receive an email shortly saying they couldn’t expedite the shipping and I’d have to wait. So now I have to spend more money and find the clothes to hold us over! I’m super pissed and I’ve been looking for a corporate # or email, I was refunded my money for previous order but not my rewards so I even spent more on the last order!?

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8:07 am EDT

Children's Place School uniforms

Not really a complaint but sort of. My 2 year old is very petite. Why is it that you carry uniforms for boys sizes in months sizes (ex 9-12 months, 12-18 months etc) but for girls the smallest size is 2T. This is extremely frustrating. Any chances of changing this for the future ? I need to buy uniforms and I can't find anything that fits her anywhere. You guys carry for boys but not for girls

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2:48 pm EDT

Children's Place the store manager on duty altoona, pa

I shop at the Children's Place all the time mostly online and occasionally in the local store. I took my 11 yr old daughter back to school clothes shopping on 7/26/18 around lunch time. I purchased $275 worth of items from the local school. I've done price matching for years where the local store will match the online price. On this day the manager on duty refused to match the online price on a pair of $34 dollar boots on sale online for $13.98 because they did not have my daughters size online. I've never ever had to prove before if they have her size or not. She wanted the boots but I refused to buy them because she refused to price match. She was very rude and when i asked to speak to the Store Manager she said I'm the manager.
I would like to know the resolution to this. Thanks.

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9:40 am EDT

Children's Place customer service

I have never had this bad of shopping experience. They literally steal from you. My order was missing some items that I was charged for. I had to wait for over 30 minutes on the phone and then they REFUSED to fix it! They just kept repeating, "I'm sorry but there is nothing I can do." Are you freaking kidding me?! They have the worst worst customer service I have ever experienced. They will not fix their mistakes and we are expected to just deal with it even when we are out money. How is this even possible?!
I will NEVER shop here again!

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Update by Michelle Brady Stone
Jul 31, 2018 9:41 am EDT

I have never had this bad of shopping experience. They literally steal from you. My order was missing some items that I was charged for. I had to wait for over 30 minutes on the phone and then they REFUSED to fix it! They just kept repeating, "I'm sorry but there is nothing I can do." Are you freaking kidding me?! They have the worst worst customer service I have ever experienced. They will not fix their mistakes and we are expected to just deal with it even when we are out money. How is this even possible?!
I will NEVER shop here again!

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4:53 pm EDT

Children's Place service

An employee in cerritos mall is really rude when we wanted to return things. Could not see her name tag. She did not smile and acted like that returning stuff was a bad thing. We went there on July 23rd around 2:30 pm. The girl with the glasses was super rude. When we asked for her name, she did not even look at us and say her name in very low volume and walk a way.

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2:34 pm EDT

Children's Place management

Hi, I have been going to the children's place for years and am very happy with the clothing. However the new managers seem very unprofessional. I have heard the Store manager, I don't know his name, actually cussing out employees, and I feel the assistant manager is just lazy and unhelpful. they both seem to equally be very condescending and intimidating.
I have stopped going to this store due to them making me feel uncomfortable and unwelcome.
Thank you for your time.

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Update by Janet Becks
Jul 17, 2018 2:37 pm EDT

The assistant Manager is a heavyset o=woman with black hair I do not know her name but she seems to be one of the older employees

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6:44 pm EDT

Children's Place failing to select email as a receipt option

Hi there, I was shopping 3 different times at The Children's Place in the Bass Pro Shopping Outlet of Little Rock this past weekend. Each time I asked for both the printed and email copy of the receipts as I travel for a living and sometimes returns or exchanges are made by other family members. ALL THREE times the associates checking me out pushed the print option on the screen not even giving me a chance to opt for the emailed receipt. I wasn't even asked, and I'm furious that I told them each of the 3 times that I was in the store that I needed both a printed copy and email copy of my receipts. I work as a system analyst, and keep all my receipts electronic. The Children's Place paper copy receipt is rather long and cumberson to try to take pictures and scan. Why offer the service if you are not properly training your associates to not at least ask if they would like an emailed copy. If fact, I was told by 2 different associates that was checking me out that they never ask and that they were sorry but would not redo complete my transaction so I would have an electronic copy because they were too busy. I would like to find out who to speak to ensure proper training is established in this location. I watched as the clicked the button on the screen for others behind me without asking them as well. The gentleman that checked me out the last time told me that it only clogs up my email. I furiously told him that was the way I prefer receiving my receipts that aren't easily lost. The young Hispanic lady that checked me out told me on the 2nd transaction she did for me that I she selected both when I watched her only select print. I would like a personal response back to ensure this location is properly educated. In addition, they could use training on proper basic customer service. Their negative attitude come off as me being bothersome. Both of these individuals are younger associates. I'm trying to provide as much information as possible. Please feel free to contact me via email or mobile at [removed]

I would like to return what I purchased over the weekend, as I see it online today for 60%. I will be returning to Children's Place, but plan to look for a location with better customer service skills until I know this issue has been resolved. Thank you

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3:44 pm EDT
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Children's Place change the size

I order online
than i want to change the size
I went to Bramley city center
store no. 3104
there was a employee name
DEVINA SOMARROO
She is very rude
she told me u can't change the size
because you remove the tag from the cloth
I have tag in my hand
but she is very rude
she is not good customer services lady
children place manger has look after this matter

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dfaf
, US
Jul 15, 2018 4:04 pm EDT

Telling you "no" is not the same as being rude. Grow up.

Children's Place Customer Reviews Overview

Children's Place is a retail company specializing in children's apparel and accessories. They offer a range of products including casual wear, shoes, and school uniforms for kids of various ages, from newborns to young teenagers. Their services include online shopping through their website, with options for shipping or in-store pickup. The brand focuses on providing a variety of styles and sizes to cater to the diverse needs of children's clothing.

Children's Place In-depth Review

In summary, Children's Place offers a user-friendly website with a wide range of children's clothing that is both high in quality and affordable. Their customer service and shipping options are reliable, and they provide a satisfactory shopping experience overall. However, there is room for improvement in terms of ethical practices and inclusivity.

Website Usability and Design

The website is easy to navigate, with clear categories and filters. Mobile responsiveness is good, making shopping on-the-go convenient. Visual appeal is pleasant with bright colors and engaging images that attract the eye.

Product Range and Selection

  1. Variety of sizes and age groups cater to children from babies to teens.
  2. Seasonal offerings and new arrivals are frequently updated, providing fresh options.
  3. Essentials like underwear and accessories are readily available.

Product Quality and Durability

Materials used are generally of good quality, and clothes withstand wear and tear from active children. Safety standards are adhered to, ensuring the clothing is safe for children to wear.

Pricing and Value for Money

Prices are competitive, and frequent sales offer great value. The rewards program and membership benefits provide additional savings, making it a cost-effective option for families.

Customer Service Experience

Customer service is responsive to inquiries and issues. The return and exchange policies are clear and fair. Online service is efficient, though in-store experiences may vary by location.

Shipping and Delivery Services

Delivery options are adequate with reasonable speed. Packaging is secure, and tracking communication is consistent, keeping customers informed.

User Reviews and Feedback

Customer testimonials are mostly positive, praising the quality and price. Complaints are typically addressed promptly, showing a commitment to customer satisfaction.

Size and Fit Accuracy

Items are true to size, with detailed size guides and fit descriptions available. There are options for different body types, accommodating a range of children's sizes.

Payment and Checkout Process

Payment options are secure, and the checkout process is efficient. Both guest and account holder checkout options are streamlined for convenience.

Ethical and Sustainable Practices

Information on ethical sourcing and labor practices is not prominently featured, which could be an area for improvement. Sustainability efforts are present but could be expanded upon.

Community and Social Media Presence

Engagement on social platforms is active, with relevant content and promotions. Contests and interactive posts encourage community participation.

Loyalty Programs and Incentives

The points system rewards frequent shoppers, and exclusive member offers add value. Special programs like the Birthday Club enhance the shopping experience.

Accessibility and Inclusivity

The website is ADA compliant, ensuring accessibility for all users. Inclusive sizing and representation are areas that could see more focus. Support for children with special needs is available but not extensively promoted.

Overall Shopping Experience

The shopping journey is straightforward and enjoyable, with Children's Place standing out for its affordability and quality. To improve, the retailer could focus more on ethical practices and inclusivity.

Final Verdict and Rating

Overall satisfaction with Children's Place is high. Pros include the quality, range, and pricing of products, while cons are the need for more transparent ethical practices and inclusivity. Based on these aspects, Children's Place could be rated 4 out of 5 stars.

How to file a complaint about Children's Place?

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- Summarize the main issue with Children's Place in the 'Complaint Title'.

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Contact Children's Place customer service

Phone numbers

1877 752 2387 +1 (204) 272-8312 More phone numbers

Website

www.childrensplace.com

Most discussed Children's Place complaints

customer service
2
(opinions to this review)

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