Chicken Express review: Incident at Chicken Express disrespect to customers and serving refried foods

You can add that detail in a factual way that explains why the interaction was particularly concerning to you without suggesting that your veteran status was the cause of the employee's behavior.

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On October 26, 2026, at approximately 9:11 PM, I visited Chicken Express and ordered a three-piece meal consisting of three wings and one leg. When I received my order and opened the box, I discovered that it contained two wings and one thigh instead of what I had ordered. The chicken also appeared to have been refried, as it looked excessively greasy and of poor quality. I returned to the service window and explained that my order was incorrect and that I did not want food that appeared to have been refried. The employee responded with a rude attitude, stating, "That's all the chicken we have," and asked if I wanted a refund. I explained that I was hungry and would rather wait for fresh chicken than receive a refund. The employee again insisted that was all they had available and then abruptly closed the service window. When I later requested a refund and asked to speak with a manager, the employee continued to be unprofessional and disrespectful. She provided paperwork that did not appear to match my credit card information and threw the paperwork toward me in a manner I found inappropriate and discourteous. As a combat-disabled veteran, I found this treatment especially disappointing. I was simply trying to purchase a meal and resolve a problem with my order respectfully, yet I felt I was treated with hostility and disregard. My primary concern is not only the poor customer service I received, but also the apparent practice of serving food that appeared to have been refried rather than freshly prepared. As a paying customer, I expected accurate service, respectful treatment, and food prepared to acceptable quality standards. This experience left me dissatisfied and concerned about both customer service practices and food quality at this location.