Menu
Chef Depot Customer Service Phone, Email, Contacts

Chef Depot
reviews & complaints

Learn how the rating is calculated

2.7 7 Reviews

Chef Depot Complaints Summary

3 Resolved
4 Unresolved
Our verdict: Dealing with Chef Depot, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Chef Depot. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chef Depot reviews & complaints 7

Sort by:

Newest Chef Depot reviews & complaints

ComplaintsBoard
Q
12:01 am EST

Chef Depot Most Obnoxious Response to a Broken (Shoddily Packed) Oil Bottle

OMG! How do these people stay in business? I ordered a very pretty (and very expensive) hand pained Olive Oil bottle. It arrive broken in half in an oil soaked box due to a very flimsy packing job and not even bothering to put "fragile" on the box. The bottle had no resemblance to the one on the site either. The very rude person I contacted, owner I think, told me he packed it himself very well and that the bottle being totally different from the photo is because it is hand painted (nothing on their site indicated each bottle is different). After I sent him photos of the disaster he refunded me part of what I paid. When I emailed him asking what about the rest he answered that once the item left their premises it was my property, so I should pay for his shipping cost! Then proceeded to blame me for his losing money on this! And since he sent it by Priority Mail it's insured for more than the cost but he told me when I called the day before that he didn't want to bother and file a claim because the post office wouldn't cover a liquid. This was either a lie, or he knew the post office will take one look at the photos of how shoddily the thing was packed and would deny his claim, or he simply is ignorant of the rules. I buy a lot online and fortunately I never had to deal with a merchant this irresponsible and obnoxious. Needless to say my credit card company will deal with him from now on.

Read full review of Chef Depot
View 0 more photos
Hide full review
ComplaintsBoard
T
8:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chef Depot POOR Customer Service

I called Chef Depot about a damaged product and the lady proceeded to tell her co-worker what a "jerk" I was. I don't think she realized that she hadn't put me on mute and I could hear everything. The gentleman who later told me he was the owner said he didn't have time to "deal" with my problem and to send him an email. Apparently this week was the busiest week for them and I guess they didn't have time to handle a customer's issue if they weren't spending money. Never have I faced such rudeness in my life. It was so blatant that I thought maybe I had dialed the wrong number.

Needless to say, I will NEVER deal with them again. When I make a purchase, I expect good customer service. This is a small operation (from the sound of things) and they do not care about the service after the fact. Unbelievable. It would have been one thing if I was actually being rude or yelling or something else but I was very cordial.

Be warned.

Read full review of Chef Depot
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chef Depot I like ChefDepot for gifts

I ordered many gifts from ChefDepot.com over the last few years. They have been very propmt and accurate with my orders. I like ChefDepot.com, My favorite item is the amazing magnetic Global knife set.

Read full review of Chef Depot
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
7:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chef Depot Fraudulent charge

This "company" is shady and not worth doing business with. I placed an order for a product online and received an immediate e-mail confirmation from "[protected]@eprocessingnetwork.com." The e-mail had no information about when the product would ship. My credit card was immediately charged. I waited 8 days and heard nothing at all from the company. I sent an e-mail to the customer service department ([protected]@yahoo.com) requesting an update, and did not hear back. I called Chef Depot and the line was busy, of all things, for a couple hours straight. I could not leave a message, nothing. Just a busy signal. When I tried again, a few hours later, the phone rang. I spoke to "Craig, " who informed me that the product I had ordered happened to be out of stock. No explanation for why I was not notified. No explanation of what might have happened if I didn't call. He tried to convince me to get a similar product. I requested that he refund my credit card. He seemed to grudgingly acknowledge that he would. We shall see.

Read full review of Chef Depot and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
timberlan
Los Angeles, US
Dec 19, 2011 8:35 pm EST

Doesn't surprise me, this is probably the worst company you can deal with on the web.

ComplaintsBoard
D
10:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chef Depot Poor service

Chef Depot would have to elevate their professionalism in order to be categorized as being merely poor in customer service. They are dishonest, disorganized and rude. Do not expect communication on any level except for the sale. Beyond that, you are on your own. Ask plenty of questions and try and document every step. Better yet - buy somewhere else!

Read full review of Chef Depot and 1 comment
Hide full review
1 comment
Add a comment
T
T
timberlan
Los Angeles, US
Dec 19, 2011 8:33 pm EST

I 100% agree with this complaint. DO NOT deal with Chef Depot, worst customer service I have ever dealt with.

ComplaintsBoard
S
2:06 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Chef Depot - Profoundly horrible service

This deeply disturbed owner has perhaps the single worst business skills I have ever encountered. If you order on the web from him and there are problems he will visciously attack you rather than work toward any reasonable solution. After ignoring your attemtps to reach him through every means possible (voicemail hell, ignore your email, etc) he will...

Read full review of Chef Depot and 20 comments
ComplaintsBoard
A
12:00 am EST

Chef Depot Bad service!

Absolutely do not order anything from this website. I ordered a $250 Christmas gift on December 2nd and never received it. After not getting a return response via email for my inquiry about shipping status, I called the phone number listed on their website on December 17th to check on the shipping status. When I called, I was treated horribly by the so-called owner for calling after hours! Keep in mind, no hours are listed on their website. He wasn't willing to help me track down my order and told me to call back between 10:00 a.m. and 2:00 p.m. So, the next day, I tried calling between those hours and for the first hour, I got a busy signal. For the next three hours, I got a voicemail. I left voicemails and emails for them, but never heard back. I ended up disputing the charge with my credit card company and filing a complaint with the Better Business Bureau. I urge anyone and everyone to NEVER use this website. No one should have to experience what I did for any purchase, let alone a stressful time-sensitive purchase for Christmas.

Read full review of Chef Depot and 5 comments
Hide full review
5 comments
Add a comment
K
K
Keith Peterson
Everett, US
May 11, 2013 12:37 pm EDT

To follow, I will give an honest assessment of the outcome.

K
K
Keith Peterson
Everett, US
May 11, 2013 12:35 pm EDT

I placed an order one week ago and received an e-mail that my order was accepted but since have nothing. I called, left a message and sent an email; I will test the response time. Since we know our delivery drivers well--there's very little chance of a mishap.

My point of concern regarding the above complaints is the manner in which Chef Giovanni insults his customers rather than giving a professional statement and impression. If the owner had omitted the degrading comments, the responses would have a degree of credibility.

I constantly order online and must say that I never have had problems. What also disturbs me is lack of traceability on the Chef Depot website. If the order is delayed for any reason, a responsible owner would either state the availability prior to order (including, but not limited to, any necessary lead-time). Updates are especially welcome when ones money is floating out in cyberspace. Hearing that the owner is confrontational rather than supportive is unsettling.

There are far too many good online sites such as SurLaTable, MetroKitchen, KaTom, that have wonderful customer service, to merit such alleged treatment from Chef Depot. One thing is certain: I am a savvy consumer that does not have a brain tumor and understands my legal remedies. I will give Chef Giovanni an opportunity to prove his/her integrity--hopefully I am not disappointed. Keith Peterson, Everett, WA

T
T
timberlan
Los Angeles, US
Dec 19, 2011 8:32 pm EST

DO NOT deal with Chef Depot! Be warned!

C
C
Chef Brown
nyc, US
Feb 02, 2008 8:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

Alison Zirbel is a liar. After she placed the order, tracking was emailed to her. She felt it was late, delivery was on Dec 20th, she refused the package. After we found out this info., a full refund was issued. We strive to deliver 100% satisfaction to all of our customers. Thank you!
Chef Giovanni

Chef Depot

C
C
Chef Brown
nyc, US
Feb 01, 2008 9:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

As the saying goes you can please most the people most the time. This customer obviously has a brain tumor. She placed an order with us, it was shipped and delivered (but she REFUSED it) several days before Christmas to be returned to us for no reason.
I can prove this to you. Life goes on. We offer 100% satisfaction to all people wih working brains! Chef Giovanni

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Chef Depot customer service

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chef Depot?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chef Depot Customer Service. Initial Chef Depot complaints should be directed to their team directly. You can find contact details for Chef Depot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chef Depot. Discuss the issues you have had with Chef Depot and work with their customer service team to find a resolution.