Cheap Caribbean review: Vacation package

On April 30 2020 I booked an all inclusive anniversary vacation for 2, On July 10 2020 Cheap Caribbean emailed me that my resort was closed and they were changing me to a similar resort, no action needed if you accept the substitute resort, on August 21 2020 I called in to check the status of my trip, They told me that my anniversary trip had been cancelled by Cheap Caribbean back in July because the substitute resort would have cost them more money. Cheap Caribbean never notified me that they cancelled my anniversary vacation, nor did they give me a refund, They said they needed to talk to me before they could give me a refund, upon talking to me on [protected] n o replacement vacation could be offered to me, so they told me as an exception Cheap Caribbean would give me a refund, the refund should take approximately 3-5 business days, on 9-3-2020 I called back as no refund was ever given, they now told me it could take 50+ days. I have probably spent15+ hours between hold times and talking tom people time on this and no refund nor vacation. I am a very reasonable person and understand that there is a pandemic going on, I would have accepted an alternative vacation, but no vacation nor refund through no fault of mine? I think the way Cheap Caribbean treats their loyal/repeat customers is disgusting.