Cheap Caribbean review: Now sapphire resort in cancun mx

Hello I would like to file a complaint as the resort we booked, was not what we expected. When we got there we quickly realized that the ocean was completely useless and produced a foul smell of rotten eggs, that carried throughout the whole resort. This forced everybody to stay inside the resort in the pool, leaving the pool completely over crowded. Spending our vacation mostly in our room, was not what we had paid for or desired at all. I can speak for others in the resort and say that we were all highly disappointed. I've attached few videos, but I have more. Please let me know what steps I need to take to get a refund for this trip.

booking # [protected]

my name is Lidija Garic
my cell is [protected]
email [protected]@sbcglobal.net

our trip was from 08-03-2019 to 08-10-2019