Charter Collegebroken promises

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I was told for the Medical Assisting program, at the new campus in Yakima WA, that students would have four days on campus, so plenty of teacher help. I was told there was a tutoring program. I was told that they REALLY help you prepare for the NCCT exam, with what they call boot camps.

Somehow they snuck in their own loan to me as well. I was told about a matching funds program. Whatever you pay in cash, they match. Part of this was my own fault as I didn't, and really couldn't, read all of the contracts information. Everything, from interview to sign up is done via web chat.
So now, I wanted to know how much in student loans I would owe if I withdrew...but was told until I did withdraw they could not inform me of the amount, and even at that it would take 45 days, all the while accruing interest for them. I was told, that even though I had returned from an extended illness intending to complete the program, but I did not attend one class at all, that logging in counted as attendance.

I barely did any work and got a B to C average. Other students were rewarded just for trying and finishing. There is no entrance exam and several students in my group had reading comprehension issues. They asked for help and were told if they just read the material it would become clear. We were also told that we could reach our instructors quickly and easily when not on campus. This only happened with someone with a teaching degree. No one else could give time, and some instructors knew less about the software than the students.

You may end up spending more, but go to a community college or university that is not for profit. Charter College is collecting money and giving students the run around, preying on some without the language skills, or some that may be somewhat challenged mentally.


  • Er
    Erin C. Mar 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Brandi - an e-pod is not a flesh and blood, face to face, on campus tutor, which we students were lead to believe we're available.
    My father was an educator for over 26 years and you must adjust your curriculum for every learning style. But, since it is a for profit school they don't care.

    I notice you didn't address the bait and switch tactics the salespeople use, or the fact that, without signing the schools financial aid paperwork, you cannot get even an estimate, where, non profit schools can. The entire idea behind signing the paperwork is to get every student signed up for a loan from Charter, even though, some, like me, really didn't need it. But that's where the "for profit" part comes in Shannon Moates stated. So she admitted they sign you up for a loan from the school, which they SELL as a gift matching program, and it's usually the same amount for every student.

    If I received the goods I was promised, I would not be disappointed and so damn angry. The entire for profit school system is a sham. It's a certificate mill, where none of the credits transfer, despite everyone's hard work. I was promised, as my fellow students were, on site tutoring, quick responses from all instructors, instructors that were knowledgeable...which I gathered from what was said, it meant in the schools online programs. We were promised four campus days to start then halfway through, only three. That sounded like a lot of time with the instructors, so that was appealing to me. We were promised boot camps to help us get ready for the NCCT exam. Charter doesn't care about training. If people do poorly, the school gets more money. If we don't pass the NCCT exam the first time, then we have to pay.

    There is no entrance exam, and students who may not have English as their first language are struggling terribly, as are students with low reading comprehension.

    Don't give me the company line about we care. Because Charter does not. I have contacted the Governor, my state Senator, the Washington state Board of Education, and the state's Attorney General and filed complaints. Shannon Moates wanted copies of those letters. I am certain Washington States Attorney General will send a copy to those that need it. I am also filing a complaint with the Alaska Governor, the Alaska State Attorney General, and the Alaska Board of Education, where the school's main base of operations is. All of you that work there should be ashamed to rush people through the application process, telling them that if they don't hurry up and sign, they may have a three month or more wait, when a new group starts every month.

    So roughly $3, 000 in a loan from the school, listed as a matching program and sold that way, x say 200 students in a year on the Yakima campus. This a nice sum. Then I read that EMPLOYEES have brought a class action case against the school in several states for non-payment. I am assumption my it's incentive bonuses and the like.

    I do not want ANYONE from the school talking to me, calling me, writing to me, wanting to meet with me etc. If that happens I will file harassment charges. I have retained an attorney. You WILL NOT be auto debuting the April payment as Shannon Moates stated, or, my attorney will have quite a problem with that.

    I told the school from the beginning that I was on disability and wanting to learn a new career. Then Shannon Moates asks, why didn't I tell anyone of my health issues. I did, as I said, from day one of the enrollment "interview" which was all for show. That school takes everyone.

    Typical Bait and Switch tactics, and I used to work in retail. Broken promises, lies, and greed is what fuels all of the Charter Colleges in the U.S.. Do not go to Charter College - it is a money wasting scam!!!

    0 Votes
  • Brandi A Mar 22, 2016

    Hi Erin,
    We’re disappointed to read your post. We do offer the resources you mentioned including tutoring and exam preparation. We are dedicated to helping our students succeed and we’d like to help you as best we can. We encourage you to reach out to the Yakima ePod directly for assistance. We’d be happy to connect you with the resources you need to succeed.
    Brandi A., Charter College

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