Charley's Crane Services reviews & complaints 1
Newest Charley's Crane Services reviews & complaints
On Thursday, 12-19-13, around 10:30pm. The plaintiff Carol Fletcher vehicle was parked at Franklin Park Apartment Complex.
Address: 9132 Eminst Terr Apartment, when it was towed by Charley's Crane Service. When the plaintiff Carol Fletcher contacted the company on the same date around 11:24pm to inquired about my vehicle. I was told by a female receptionist that my vehicle was towed by the company because it was double parked. I informed the receptionist the vehicle was park legal in the parking lot of the complex. She stated it was taken two lanes, and I would have to pay $175.00 for them to release my vehicle. I asked to speak to the owner and the name of the person who had towed my vehicle. The receptionist told me she can not give me the person name, I can wait untie the next day and the fee still will be $175.00 and would be able to speak to the owner.
On Friday, 12-20-13, around 10:am the plaintiff went to Charley's Crane Towing Service, inquiring why my vehicle was towed by them. That it was double parked, I asked to speak to the owner. I was denied to speak to the owner, denied to retrieved the worker names. They called themselves showing me a picture of my vehicle parked on a cell phone, and went back in their office, while I waited outside about 30 to 40 min. and a female came to the window and show me a photo of a white 150 ford truck, which it did not indicated the vehicle been double parked. The worker told me I could not receive a photo copy or any names. But raise the fee to $225, stated storage chargers of $ 50.00. The vehicle wasn't a day. I went to Franklin Park Complex, no one seem to be aware of the vehicle been towed, was given the towing business card. A security Officer Hernandez was approached my me, and he contacted Charley's Crane Service to have the photo be fax to the complex with no avail. I am asked for Charley's Crane Service to be investigated for their illegal action. Be reimbursed of my $225.
The complaint has been investigated and resolved to the customer’s satisfaction.