Carrington Mortgagefraud and lies to consumer!

R
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Review updated:

We were called on the phone and they offered us to make a payment over the phone with them waiving the $15.00 fee. I then received a letter in the mail stating that they charged me $15.00 anyways. They then refused to refund our money to us and decided that they would remove $15.00 from our next payment after fighting for over 15 minutes on the phone! They like to steal money out of your checking account with out your permission and lie to you anytime they choose! We are only with them not by choice, only because new century went bankrupt...

Responses

  • Va
    Valerie D williams Feb 16, 2021
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    Carrington sounds just like BSI!!! They are not a servicing co. they are a collection company. They took over when I was in chapter13 due to medical bills from a car accident when I was hit by a woman with no insurance. BSI found any and every reason to add fees every month. Then after 5 long years of bankruptcy, they tried everything to foreclose, I paid more money back then I think I actually owed! They told me they would modify my loan and most of those fees would be removed. Right! They said they never said that. They kept adding them after the modification was done. Then that wasn't enough now they are adding NSF twice, I never bounced a check. They have added late fees three more times AND sent it to my credit! When I ask them to remove it because I'm trying to refinance they said NO! I have not been late! It just won't stop! They are crooks!

    0 Votes
  • Me
    Melody Rodriguez Jul 27, 2020
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    I have been dealing w Carrington for about 5yrs now. I fell behind on my mortgage and credit card bills, which was entirely my fault, and I had to file for bankruptcy. I have tried 2 times now to get a loan mod. Every time i sent in my paperwork they would tell me that they did not get them or parts were missing. Well I got tired of repeatedly sending them the same stuff so just gave up. Which is exactly what they're intention was from the beginning.
    Recently they have been not accepting my payments sent through Money Gram. They tried to foreclose on my house but i had proof of payments so they did not have a valid case. Can you believe that Carrington had the nerve to bill me their attorney fees for a foreclosure that they had to retract. Well we went to court and the judge basically told them that in no way am i responsible for their fees. We beat them!!
    Now a few months later can you believe these crooks are still not accepting my payments.
    Also they are saying i owe them an obnoxious amount of money.
    I do not understand how they have not been put out of business, but I suppose if you are owned by JP Morgan then you can do whatever you want?

    1 Votes
  • Ru
    runner82 Jul 27, 2020
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    Just like many, many other victims of this company, Carrington Mortgage literally STOLE our home of 13 years. We NEVER EVER had a single problem with our mortgage until it was sold to these blood sucking, money grubbing predators, who want one thing and one thing only...your home. These fraudsters pulled SO many stunts on us during the 4 years we dealt with them. First, they tried to claim that we didn't have homeowner's insurance, when we damn well did and always have since the day we purchased our home. Not only that, but THEY had been the ones to send Liberty Mutual our payment IN FULL via our escrow account only WEEKS before they sent us a notice saying that we didn't have insurance! We sent them copies of our insurance policy MULTIPLE TIMES, yet they continued to relentlessly send us notices claiming that we did not. They then force-placed their OWN lender insurance on our account and starting charging us up the wahoo for it. We finally had to get the attorney general in our state involved and there was actually a huge class action lawsuit against them for this very same insurance scam that they run. Then, after the insurance fiasco, they suddenly claimed that there was a huge shortage in our escrow account and they claimed that we needed to pay several thousands of dollars to satisfy this deficit. We IMMEDIATELY started questioning them. We knew that there was just NO WAY there was a deficit, ESPECIALLY not one as significant as they were claiming there was. We had NEVER had this issue with any other mortgage servicer we had ever been with, only Carrington! They basically told us if we couldn't pay for the deficit up front, that we could apply for a loan modification to have the deficit tacked onto the end of our loan. This is where it all went downhill. These people strung us along for TWO YEARS. They immediately stopped accepting payments from us unless we were prepared to pay the several thousand dollar deficit that they were suddenly claiming there was in our escrow account, which caused us to fall behind on our mortgage payments for THE FIRST TIME EVER. We tried and tried, but they just would NOT accept any payments from us. So, we began the loan modification process. They sent us the application, which we promptly returned to them, along with all of the required supporting documents. For two whole years, they did nothing but stonewall us and throw up obstacle after obstacle. They did everything in their power to make sure that we DID NOT receive this loan modification. They repeatedly claimed that documents were missing from our loan mod application or claimed that they never received them. This went on for the entire two years. We repeatedly sent them the same documents over and over and over again. We sent them by fax, by email, and by snail mail. We even sent them by certified mail, but they STILL claimed they never received them. While they were playing these endless games, they were illegally dual-tracking us into foreclosure behind our backs. These snakes told us to IGNORE any foreclosure notices that we received and repeatedly assured us that "nothing would happen" while we were working on a loan modification. Even though these people did NOT even have the legal right to foreclose BECAUSE THEY DID NOT OWN OUR MORTGAGE, they still managed to foreclose because they FORGED OUR SIGNATURES ON THE MORTGAGE NOTE. They did NOT have the original mortgage note in their possession and they obviously could not locate it to prove they had legal standing to foreclose on us, so they forged our signatures. They didn't even use the correct color ink! We signed ALL of the documents at the closing of our home in BLACK INK and they forged our signatures in blue ink, and they didn't even look remotely like our authentic signatures! So, we filed a federal lawsuit against Carrington ourselves. Unfortunately, we could not find any attorneys who were willing or able to take on our case because of how extremely complex it was, so we had not choice but to represent ourselves. After many months of fighting with these frauds and their equally dirty attorneys, we finally settled and agreed to move out of our home. We had no energy left to fight. We had been fighting for months and it had taken a huge toll on us. It was the single most stressful thing that my husband and I have ever been through, by far. Actually, we had been fighting Carrington in one way or another for several years, ever since they started servicing our mortgage. We were exhausted and we didn't know if we could win our case all by ourselves. Thankfully, with the help of family and a lot of hard work, we were able to purchase a new house, but we will NEVER EVER forgive these monsters for stealing our beloved home. The home that we made so many wonderful memories in. The home that we got married in. The home where we spent 13 years worth of holidays with family and friends. The home that we remodeled from top to bottom, outside to inside, to make our own. The home where we finally got the pool I had wanted so badly my entire life. It was all stripped away from us in the blink of an eye. F*** YOU, CARRINGTON MORTGAGE!!! I sincerely hope that all of you scum bags rot in hell for all eternity for what you have done to so many innocent homeowners.

    0 Votes
  • St
    stole n house Dec 16, 2018

    Carrington mortgage stole our family home it has been in our family since 1952 we had a mortgage with them. we applied for mortgage. assitanices and sent in all the proper paper work and they kept telling us that paper work was missing every time they then foreclosed on our family home.

    0 Votes
  • Ru
    runner82 Jul 27, 2020
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    @stole n house They did the EXACT, and I mean EXACT same thing to us.

    1 Votes
  • Al
    Allen Haygood Sep 19, 2017
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    Carrington is a pos company. They locked us out of our account because we did not want to let them have free run of our account. Now they won't even talk to us. Even though we have made all our payments on time. Has a class action law suit been initiated against these people and if not why.
    It seems there are enough people that have had all their B.S. they care for!

    1 Votes
  • De
    Deborah Crumpton Oct 01, 2017
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    @Allen Haygood Class action will not help you, it may punish them in years after your home is lost and you might get a check for a couple hundred dollars. Where are the tough lawyers willing to represent us!

    1 Votes
  • Th
    theGlory Apr 13, 2017
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    I too am having trouble. I need help. Can anyone let me know how their particular situation turned out?

    0 Votes
  • Li
    limeybstd Apr 06, 2017

    Carrington Mortgage Services LLC are one of many predatory servicing firm that only makes money from charging you fees and from probably foreclosure. How this was allowed to occur in the first place by the good folks in goverment that "look out" for the American homeowner is beyond me. We should be all be looking into the root cause on how/why these entities were created and more importantly having them closed down, they serve no purpose other than lining their own pockets by working on a commission from your mortgage account.

    2 Votes
  • Mi
    Michele Reynolds Dec 15, 2016
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    BAD BAD CARRINGTON YOU SUCK .I GOT A LITTER IN THE MAIL A BOUGHT BEING BEHIND I SAID HOW I, AM I BEING BEHIND SO I CALL THEM AND THY ALWAYS BESSIE MY BANK TRIED SEND THEM A PAYMENT THY SEND IT BACK .THEN I GOT ANTHER LITTER IF I DON, T MAKE A HOLE PAYMENT FOR CLOSE ON MY HOUSE I SAID WHAT HELL TOLD MY HUBBIE A BOUGHT IT HE GOT MAD THIS IS NOT RIGHT .SO THANK YOU CHASE FOR GIVING ME THIS PEACE OF CRAP YOU SUCK PLEASE DON, T GET THEM .I, AM GOING TO WHAT I CAN HAVE DONE A BOUGHT THEM I, AM GOING TO FINE A LAWYER WHO WILL TAKE CASE .

    0 Votes
  • Gr
    GrandRipOff Nov 14, 2016

    Carrington is as fraudulent as they come! Taylor Bean Whittaker fraud, followed by B of A fraud, and then sold to the Carrington fraudsters. We gave up the battle for our home because the legal fees were wiping out our savings. Carrington was allowed to step directly into the middle of our court battle raising our defense costs enormously! Colorado judges are either complicit or ignorant. We proved IN COURT that the title was TRANSFERRED ILLEGALLY and still we were not granted an injunction. The judge DID grant the ability to CONTINUE LITIGATION but we were forced to let it go - because we could no longer afford the legal expenses & the wear and tear on our lives! We lost our home of 22-years to this shell game! How these people get up in the morning and hold their head up high around their own families is mind boggling!

    2 Votes
  • Ca
    carringtonmortgage-bad Jul 12, 2016
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    Carrington is the worst. They purchased my loan which was on auto-debit from the prior lender. I switched to auto-debit for Carrington. They took more than a month to actually start it and charged me late fees even though I signed up weeks before any payment was due. They wouldn't remove the fees even though it was their delay in setting it up, not mine. Their phone menu will kick you off the call if you try to pre-emptively press the button you know leads to speaking with an actual person before they give you that option. Lots of other problems too that lead me to ditch them...and when trying to get the loan payoff info, they tell me they won't get the loan pay off info to me for 72 hours when the closing is the next day. Would not lift a finger. Wouldn't even permit some payment for expedited service. They do anything they can to exhort fees, but when you really need it, they won't help you. Why? so your interest clock keeps ticking and they can't get as much as they can. Carrington, you are the worst.

    1 Votes
  • Li
    limeybstd Jun 28, 2016

    Are you all sure Carrington bought your mortgage? I was under the impression they were now "just" the servicer of the mortgage.

    Regardless, this firm is unethical and predatory at best. I cannot prove it, but I get the impression they want me to be late on my mortgage payments, they want to foreclose on my home being their ultimate goal. After all let us not forgot why they are in the business of "servicing" mortgages. Blame the system for allowing this to take place.

    1 Votes
  • Fu
    fufufu Dec 23, 2015

    About six months ago, I had them set up weekly auto deduction out of my bank account. It was discussed on the phone that I was not going to be hit with late charges anymore. Two months later, I happened to look at a statement that came in the mail. $50 late fee! ... Ok.. call in and press one, two, wait, , , terrible music then finally get through to customer service, The lady tells me that it was a mistake and I needed to fax it in explaining what I found and they would be in touch. ... Never happened...
    Thought it was probably taken care of ...However today I got another letter with a 60$ late charge.. Now here is where this company showed there colors. I went through the horrible phone music and got a girl who tried to get me to do the same thing.. No Way!! I demanded a manager and she told me that the only way to contact them was through fax. She told me that my auto payment days were set up wrong therefore, I was paying one day late and that is why a got hit with the latest charge. She proceeded to tell me that this ws the only time she could see that I ws ever charged. I challenged that and demanded that I talk to a manager. ... 10 min later she puts Mike on the phone. He proceeds to tell me that he can't see any charges on my bill and that I wasn't charged for being a day late.. OK!!! What the hell is going on with this company? IT STINKS.. and I am calling an attorney.
    Please call me to discuss!!
    Pete [protected]

    2 Votes
  • Le
    leencath Nov 04, 2015
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    http://www.consumerfinance.gov/complaint/#mortgage

    This is who you need to contact. Carrington Mortgage just purchased a flood insurance policy "on my behalf" even though I live in a condominium and am not individually responsible for it. The property was re-rated by FEMA to now require this insurance and our association has already paid the premium but there is a 30-day waiting period for coverage to start. Just found out from the insurance division of Carrington that they placed this on my mortgage on 11/2, 2 days earlier than I was told they would, and they had the coverage backdated to 9/8 so that they could charge me, through my escrow, for several months of flood insurance coverage that I didn't even have. I call this fraud...let's see what the Consumer Financial Protection Bureau has to say about it.

    0 Votes
  • Fr
    Fred Harding Sep 11, 2015

    Carrington mortgage Three Words "PISS POOR SERVICE"

    3 Votes
  • Sy
    Sydney L. Parkman Sep 01, 2015
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    My husband tried to pay the mortgage 5 months ago to have it declined. His mortgage had been bought by Carrington. They understood there would be some confusion. He would get mail explaining all the changes and who to make payments to. He was working in Florida at the time. We got the mail forwarded, he called and explained what was going on, that we often don't get the mail and requested phone call or email contact. THEY. AGREED. He made the first payment to them. All was well. He made two more - zero issues. The next two, unknown to us, were sent to them but they DID NOT APPLY THE FUNDS. As a coincidence, this Saturday we were looking at properties on the same street that his sister was looking at when I noticed OUR ADDRESS. I clicked on it to discover we were in foreclosure with a notice that the current residents were NOT to be disturbed for any reason. WHAT? He called Monday discovered that they claim when the mortgage changed hands, a payment was missed. They had not applied the funds from the last two payments, they will send us an email with total due by next Monday to stop this process. We got the email today. It's over $6, 000 due to "legal fees and miscellaneous" WHAT? They will not negotiate. They will not discuss payments. They will not explain their actions. These people are CROOKS.

    0 Votes
  • This is byt far the worst experience of my life. Carrington has made so many screw ups there are too many to count. They have had proof of money for down payment for two and a half weeks. It took almost two weeks to have the underwriter approve the loan for close. Then it takes them 4 days to get the paperwork to the title company that is not done yet. I am up against the deadline to close and may lose the house because they have stalled lied and misled us. They asked stupid things like proof of payment on 2014 taxes. They had that and then wanted 2013 tax information at the last minute. Just called today to verify my wifes employment and held up the paperwork some more. Unlike many of the people who have complained I am not taking this laying down. If I lose the house I am hiring an attorney and I am going to drag these POS through the mud. The management of this company should be in jail.

    1 Votes
  • Me
    MEBag May 22, 2015
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    My mortgage was switched to Carrington bank, not buy choice. They are very difficult to deal with and have terrible customer service. I was charged a $40 late fee twice, when according to my records and the time they were sent in the mail, they should have received the payments on time. I called twice to check on this they would not wave the late fee, even though I am almost always on time and always stay on top of my payments. I asked to speak to a manger, who both times I called was busy and I left messages to call me back. Never got a phone call back. This bank adds fees and has terrible customer service even for their loyal customers. I am looking at buying another house, would never use this bank for anything and would advise other to do the same!

    2 Votes
  • Pi
    picod May 14, 2015

    My home loan was purchased by Carrington. I have never missed a payment. I am trying to pay-off the mortgage balance, and they will not let me do it. Their website has a 'make a payment' option but it is closed to me. When I request the documents option on-line, all I get is an 'OOPS' (error 404) message.

    When I called them the representative told me I was not allowed to pay off the balance on-line. When I asked to speak to a supervisor I was stone-walled for about twenty minutes with, "our supervisors are in a meeting", and when finally transferred to leave a message their phone-mail system appeared dead, but I know the system and bumped it to awaken. More stonewalling. I know the business and I know they have minimal staff and work to make pennies rather than sense.

    If you have a loan with these people, GET THE HECK OUT OF THERE. Carrington is just a robot designed by mindless accountants.

    I am a business systems analyst, an investor, and successful. I deal in the marketplace every day and I know their scheme. I have never been treated with such disrespect.

    THEY WILL NOT ALOW ME TO PAY OFF MY MORTGAGE! How stupid is that?

    0 Votes
  • Ma
    MainerBobMills Apr 16, 2015
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    My wife and I were preapproved for a mortgage on January 5th, 2015. Carrington lined up the title company, surveyor, appraiser and we got all documents signed with our seller. After months of on ongoing calls back and forth with our agent, Frank, we were told we need more data on our tax returns (that we had already sent in), more proof of income and employment (we already sent in). Now here it is April 16th, 2015 and Frank sent men an email saying they can't finance us. We had to have a mortgage by May 1st, 2015 in our lease to own home, or we have to move. Where is the justice in this...totally unbelievable.

    2 Votes
  • Ke
    Keller from sc Mar 06, 2015

    Carrington bought our loan from boa in Aug of 2014 we are in a lawsuit with boa, also we have a taylor bean and whitaker loan that boa bought and now they sold to Carrington. Carrington took payments from Aug until Dec of 2014 Jan2015 and feb 2015 Carrington retun our payment, I mailed them March 2015 payment well they kept it and cashed the check for March 2015 our lawyer said just wait she got it under control, I feel lost and confused Carrington sends people to take pictures of my house they are rude
    they have to be stop with their ways of doing business, I cant believe that this is a fraud loan from Taylor Bean and Whitaker whick Bank of America bought in 2009 and now they sold it to Carrington while we have a lawsuit against boa this is crazy I am scared to leave my house due to the fact Im scared they will lock us out and take our stuff and take our animals I don't trust Carrington we have made our payment on time since march of 09 well really since jan 07 when we bought the property from Homes America and Taylor bean and Whitaker( the feds shut them down for Fraud) boa jump in and bought the loans and now they sold to Carrington not sure how to feel except lost and scared just wondering how they can send back payments and then takes a payment who know

    1 Votes
  • Jw
    JWA81 Dec 24, 2014

    Carrington Mortgage is HORRIBLE!!! Our mortgage was previously with Bank of America, but they sold our loan to Carrington this past August, right when we were in the middle of trying to get mortgage assistance. If you think Bank of America is bad, Carrington is even worse!!! I honestly didn't think it could get any worse than Bank of America, but boy was I wrong! We fell upon some tough financial times earlier this year when my husband was injured and had to be out of work for 4 months as ordered by his doctor/surgeon. At the same time, I took a significant pay cut at my job, so we started falling behind on our payments. Fortunately, my husband finally went back to work and I obtained a much higher paying job, but Carrington has left us hanging for MONTHS!!! We sent them every single document they requested from us and we haven't heard a single peep from anyone there in 2 months and their so-called "customer service" reps are absolutely rude and useless. Now, as of this morning, we suddenly can't view the status of our modification online and it gives us a message telling us to call them. We haven't gotten anything in the mail from them or any communication from them whatsoever. We have been MORE THAN CAPABLE of making our payments for several months now, but Carrington doesn't seem to want to help us with getting our loan current. I have sent several emails to the CEO of Carrington, Bruce Rose, but never get a response. We have filed a complaint with the CFPB as well as our state senator's office, who is now involved and trying to help us. We NEVER would have done business with Carrington, but we didn't have a choice since our loan was sold to them. If you can, avoid doing business with Carrington at all costs!!!

    3 Votes
  • Do
    donnamarie615 Oct 14, 2014

    I am dealing with Carrington now and am in litigation with them. Any help would be greatly appreciated. My attorney would like to talk to you and hear your story to help mine, please!
    Matthew E. Faler, Esq.
    8840 Warner Ave., Ste 301
    Fountain Valley, CA 92708
    tel: [protected]
    fx: [protected]

    1 Votes
  • Pa
    Pamela Haenelt Aug 31, 2019
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    @donnamarie615 I am facing my 7th fraudulant foreclosure sale of my home scheduled on september 3, 2019 at an auction held in montgomery county clerks office, conroe tx. were both e-filed to public property records in mctx clerks office from santa ana, ca. texas is a non-judicial state meaning the only method of stopping the sale is either bankruptcy or litigation. my home loans originated on february 27, 2006 with mers as nominee for universal america mortgage company who sold both loans to new century mortgage on february 24, 2006, three days prior to my closing date. my closing was held in houston, tx at the office of north american title company with lennar homes dba village builders and universal america mortgage company on february 27, 2006. my 1st payments were made to uamc on april 1, 2006. both closed loans reflect zero balances sold to new century mortgage on may 1, 2006. payments were made to new century for 2nd loan (purchase money deed) fixed rate until september 8, 2006 when a new account was set up by chase home finance. payments were made to chase until may, 2011 when chase informed me they could no longer service my loan or accept anymore payments per a third party investor called "subprime liquidators". the identity of the investor remains anonymous to date. I was told in may 2011 they could no longer speak with me and only alternative was to wait until the investor contacted me. chase sent letters each month stating "please allow more time, we are still investigating the issue" until august, 2012 when I received a letter from chase advising my loan was sold to a group of 3rd party security investors managed by jpmorgan chase. another letter in september, 2012 stated loan payed in full. on december 18, 2012 a "release of lien" was e-filed to mctx clerks office to public records. I requested payment history and was sent transaction history from september 8, 2006 through 2012 with final note stating "foreclosure" on september 27, 2014. chase denies any "foreclosure" transactions on my property. september, 2018, after fighting several foreclosure attempts, chase sent letter stating, lien was released on december 18, 2012, but the debt is still due with a contact number to call investor to set up payments. the number is for jpmorgan chase who claim to have no record of the loan when searching my name. social security number or property address. they are able to locate a file when searching the loan number set up in 2006 in closed archives, but are not allowed to disclose any information about the closed loan. special warranty deed recorded on mctx public records from feb, 2006 was removed from record end of 2012.
    payments were made to ncmc on 1st loan from may 2006 to july 2007, when the name switched to cms mortgage on my bank stmts. 1st loan was a 2 year arm that converted to a fixed rate in march 2008 per contract in "deed of trust". new century mortgage was shut down by the sec, then declared chapter 11 bankruptcy on april 2, 2007. made payments for 1st loan to cms same location as former ncmc, 1611 e saint andrew place, santa ana, ca until end of year [protected] mortgage interest filed with irs [protected]). I am facing my 7th fraudulant foreclosure sale of my home scheduled on september 3, 2019 at an auction held in montgomery county clerks office, conroe tx. were both e-filed to public property records in mctx clerks office from santa ana, ca. texas is a non-judicial state meaning the only method of stopping the sale is either bankruptcy or litigation. my home loans originated on february 27, 2006 with mers as nominee for universal america mortgage company who sold both loans to new century mortgage on february 24, 2006, three days prior to my closing date. my closing was held in houston, tx at the office of north american title company with lennar homes dba village builders and universal america mortgage company on february 27, 2006. my 1st payments were made to uamc on april 1, 2006. both closed loans reflect zero balances sold to new century mortgage on may 1, 2006. payments were made to new century for 2nd loan (purchase money deed) fixed rate until september 8, 2006 when a new account was set up by chase home finance. payments were made to chase until may, 2011 when chase informed me they could no longer service my loan or accept anymore payments per a third party investor called "subprime liquidators". the identity of the investor remains anonymous to date. I was told in may 2011 they could no longer speak with me and only alternative was to wait until the investor contacted me. chase sent letters each month stating "please allow more time, we are still investigating the issue" until august, 2012 when I received a letter from chase advising my loan was sold to a group of 3rd party security investors managed by jpmorgan chase. another letter in september, 2012 stated loan payed in full. on december 18, 2012 a "release of lien" was e-filed to mctx clerks office to public records. I requested payment history and was sent transaction history from september 8, 2006 through 2012 with final note stating "foreclosure" on september 27, 2014. chase denies any "foreclosure" transactions on my property. september, 2018, after fighting several foreclosure attempts, chase sent letter stating, lien was released on december 18, 2012, but the debt is still due with a contact number to call investor to set up payments. the number is for jpmorgan chase who claim to have no record of the loan when searching my name. social security number or property address. they are able to locate a file when searching the loan number set up in 2006 in closed archives, but are not allowed to disclose any information about the closed loan. special warranty deed recorded on mctx public records from feb, 2006 was removed from record end of 2012.
    payments were made to ncmc on 1st loan from may 2006 to july 2007, when the name switched to cms mortgage on my bank stmts. 1st loan was a 2 year arm that converted to a fixed rate in march 2008 per contract in "deed of trust". new century mortgage was shut down by the sec, then declared chapter 11 bankruptcy on april 2, 2007. made payments for 1st loan to cms same location as former ncmc, 1611 e saint andrew place, santa ana, ca until end of year [protected] mortgage interest filed with irs [protected]). cms stopped taking payments online or automated over phone in february, 2014. only accepted western union payments to a chase lockbox.in may, 2014, western union alerted my pymts totalling 7600.00 were rejected by cms. cms advised rejected payment due amount not pre approved. the rejected payment occurred on a saturday. cms representative advised 10, 000 payment required that day to prevent foreclosure. I requested extension of time due to 7600 refund has to be processed by western union and could not get it back that day. request was declined. july 7, 2014, cms sent "letter to accerate maturity of the loan". september 22, 2014 emailed repayment plan as last resort to prevent foreclosure proceedings. signed and returned, never received executed plan signed by cms, but was told all in force as long as I made payments on time. (packet indicates loan origination of april 7, 2006 (my loans closed february 27, 2006). sent 1st payment via western union to cms chase account as required for 7000. payment was missapplied with a portion reflected in january 2015. october 30, 2014, "assignment of deed" with "removal of trustee and appointment of substitute trustee" were e-filed to mctx clerk and posted on public records. both documents were dated september 23, 2014 in montgomery county, then robo signed on october 10, 2014 by elizabeth osterman, secretary of mers, vp of carrington and attorney in fact for wells fargo bank na, from santa ana california. notary ledgers were surrendered with expired commission in 2017 per raschelle holmes, notary, orange county, ca, address on bond is same as address on 1098 mortgage statements from 2006 to 2014. notice of foreclosure sale e-filed in december 2014 to mctx public records by substitute trustee, patricia poston, santa ana, ca posted with sale date of january 6, 2015. I was never notified by cms. found out by advertisement letters from attorneys that filled up my mail box in december 2014. cms advised me not in active foreclosure, not aware of posting, payment of 7000 applied and repayment plan active. attorneys advised foreclosure sale is posted and only way to stop sale at auction is filing bankruptcy due to texas status as a non judicial state. retained local attorney to stop foreclosure sale and filed chapter 7 bankruptcy to allow time to work out a plan to pay after discharge. (house and cars were exempt under state and federal laws and not included in bankruptcy filing). numerous attempts were made by my attorney with cms to resolve errors on foreclosure, no response. rma packets were rejected both pre and post discharge on march 12, 2015. mortgage debt was discharged in error due to no response from cms during 90 day bankruptcy deadline to object to discharge. attempted multiple times after discharge to set payment plan or loan modification. all declined or rejected. march 2016, sent certified qwr letter to cms requesting documentation and information on the invester of any liens to title to try to sell my home. april, 2016 request was declined stating home was in active foreclosure status with no sale date. letter attempting to collect a debt from cms was followed by a "notice of removal of trustee appointment of substitute trustee, patricia poston was e-filed from california to mctx clerks office of public records dated may 11, 2016. cms advised investor as wells fargo bank na, as trustee for carrington mortgage loan services, 2006 nc-2, asset backed pass through certificates at 9026 old annapolis rd, columbia, md. second foreclosure sale was posted for june 7, 2016. attorney's declined representing me due to prior mortgage debt discharged in chapter 7 bankruptcy on march 12, 2015. filed chapter 13 bankruptcy pro se on june 6, 2016 to stop sale of my home at auction. june 7, 2016 recieved a letter on my door from an investor who purchased my home at the foreclosure auction that morning giving me 3 days to vacate. I contacted the investor advising him protected by bankruptcy filing on june 6, 2016. he was happy to reverse the sale advising me of suspicious activity on purchase, he buys foreclosures at auction often and normally writes check to attorney or trustee, the trustee had him write check to carrington mortgage services. I contacted mctx clerk to confirm sale was reversed and was told mctx clerk has no involvement with the"foreclosure sales"or postings, they are handled by 3rd parties. no records found.
    I called us bankruptcy court to have my case dismissed and was told by the clerk I cannot dismiss without attorney, she gave me name and number of attorney"the judge uses". contacted the attorney who declined to help me, then called me lated that day stating he would take my case under his conditions. retainer fees and payments cash only. I explained the debt was discharged in chapter 7, I had to file chapter 13 to stop foreclosure sale and now need to dismiss the case. he advised procedure to dismiss had to be followed by legal protocol and that I had to follow his instructions for the dismissal to be handled properly. he advised cms is required by law to provide a perfected"proof of claim"that would be reviewed for errors by the courts at which time we could dispute errors to dismiss the case. the bankruptcy court sent multiple letters requesting proof of claim before the deadline. attorney filed appeal to cms to accept rma packet for loan modification that was rejected upon receipt. my trustee payments were being held with attorney promise to refund upon dispute of"proof of claim". proof of claim received by trustee was never reviewed or disputed for errors due to arriving after the deadline. I called, emailed and requested attorney in person numerous times to dispute the claim, dismiss my case and refund the funds paid to trustee"in good faith". my attorney advised it's too late now, case is confirmed, funds already disbursed and he forgot mortgage debt was discharged in chapter 7 case. he advised I must continue to make trustee payments each month in the amount of $3000 or I would be homeless. he finally removed my house from the case advising now I was going to lose my car. he added car to case with trustee payments of 1250 per month and gave me 90 days to sell my home.
    My car suddenly broke down in december 2016 giving me no transportation to the hearing. case was dismissed in january 2017. june 20, 2016, mers as nominee for uamc e-filed four"assignments of deeds", for loans originating on february 24, 2006, 1st and 2nd, to new century mortgage, no longer in business.in may 2017, a 3rd notice was e-filed with sale date, june 2017. I was contacted by attorney from mckinney, tx to file litigation with a tro injunction hearing to stop foreclosures with a jury trial. the tro and injunction hearing were approved by district county judge in mctx with a hearing scheduled the same month. multiple parties were summons to appear at the trial to provide proof, if any of the debt claimed to be owed. my attorney assured me the case would be moved to federal court for jury trial due to all other parties being registered outside the state of texas. attorney fees were contingent on winning the case. attorney's advised the trial had been cancelled by the defendents and we were waiting for a jury trial date. october 2017, attorney advised the defendent had requested and was granted a jury trial scheduled for july, 2018. attorney advised my fees were in excess of $20, 000 at that time and at some point would need to be paid. I agreed to pay upon winning the case or selling my house. title is clouded by fraudulent deed assignments. may 2019, attorney aggressively started demanding full payment of fees to proceed with jury trial on july 2, 2019. I reminded him the petition states fees contingent on case and that I could not pay $20, 000. attorney demanded withdrawal from case and did not appear in court with me at the prelminary hearing. the judge advised not allowed to discuss case with me because attorney remains retained until he follows procedure to withdraw from the case. case was dismissed on june 26, 2019 with a"summary judgement"from wells fargo attorney stating no evidence for case from"plaintiff"and that wells fargo has owned my home since closing in 2006. letter from wells fargo states they have no interest or liens on my property. letter from us bank states they are the trustee of my loan with no interest or liens on my property. attorney emailed me after case dismissed on june 27, 2018 that I failed to appear at the"deposition"scheduled for that day. I contacted the court and was advised there was never a"depostion", the case was dismissed on june 26, 2018, jury trial cancelled. the next foreclose sale date was posted for december 4, 2018, same notice, different date. retained attorney to file chapter 13 bankruptcy requesting adversary to dispute the foreclosure and proof of claim. attorney failed to contact me to discuss the proof of claim that did not match the first one. my employer received a wage garnishment notice that almost cost my career and license. attorney ignored repeated requests to review the case prior to confirmation hearing. attorney emailed me shortly before hearing that he would only represent case in adversary is with additional 7000 retainer. case was dismissed at my request in front of the judge at the hearing. judge advised I am in wrong court, need to file law suit and case was dismissed without prejudice on may 2, 2019. foreclosure notice e-filed with sale date of september 3, 2019. met with attorney's to file litigation or cease and desist. was advised to obtain copies of loan origination documents from title company that closed my loans on february 27, 2006 and to have my original attorney, who represented me in chapter 7 bk discharge, take documents to the judge to order cease and desist to release the liens clouding title. north american title company searched for my original loan documents and found no record. cms has no record of original loan documents or the promissory note for the loan they claim has been in foreclosure since 2008 that originated on april 7, 2006 when called in to cms over the phone by a uamc representative. it was set up on february 24, 2006 as adjustable rate"balloon note"with an allonge dated from march 2005. cms claims no knowledge or interest held in a second mortgage, yet they sent me a transaction history of 2nd loan with different account number showing payment history from april 2006 to september 2006 with a goodbye note. this loan number for 2nd is affixed to the back of my original"note"sent to me by uamc after"release of lien"stamped"paid in full". uamc has documented numerous times, their was only one"note"attached to my closing records. my original attorney advised he cannot represent me to file chapter 13 bankruptcy to stop sale on september 3, 2019 and that I would need to contactmy last attorney of record to have him reopen my case and request him to contest the foreclosure with a promise to pay attorney fees upon sale of home as we get a perfected chain of title with an accurate pay off amount to proven party entitled to a"lien", because the mortgage debt was discharged in march 2015. attorney office managers advised would have to pay 2500 retainer fee to schedule appointment with attorney to file case prior to septemer 3rd to stop the sale. they declined any payment arrangements leaving me last resort to file my case"pro se" at the us bk courthouse at 8am tuesday morning to stop sale at 10am that day. cms loan director advised me to contest the foreclosure, they have no documents supporting the sale, just backing of their attorney's ok to proceed. carrington foreclosure services attorney advised me to file bankruptcy to stop sale is my only option in texas as we are a non-judicial state. irs transcript from 2016 reports a 1098 mortgage interest statement for a loan orination date of april 7, 2006. there are no active mortgages reported to credit bureaus in my name. I had identity theft reported by the irs in 2014. cannot find any help in stopping this vicious crime without paying outragious attorney fees with no guaranty of discovering the source to stop this. if you notice anything in this timeline that you are able to assist me with, please let me know.
    Thank you

    0 Votes
  • Do
    donnamarie615 Oct 14, 2014

    I am currently in litigation with them over multiple wrong doings. My attorney is interested in talking to you, please
    Matthew E. Faler, Esq.
    8840 Warner Ave., Ste 301
    Fountain Valley, CA 92708
    tel: [protected]
    fx: [protected]

    0 Votes
  • Ki
    Kimberley Little Aug 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @donnamarie615 I would like to talk to him about my issue with them. [protected] Kim

    0 Votes
  • Sc
    Scoobytom Oct 11, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Did any of you have an FHA loan.Dealing with Carrington right now.Prayering they won't screw us.

    2 Votes
  • Bm
    BMort May 31, 2019

    @Scoobytom Had one. Trust me they will. Get it refinanced with someone else ASAP.

    0 Votes
  • Ls
    L Stocks Sep 12, 2014

    ATTENTION: A VIABLE RECOVERY SOLUTION FOR ALL DEFRAUDED MORTGAGE BANKING CUSTOMERS:

    CONTACT YOUR STATE ATTORNEY GENERAL'S OFFICE (THE DEPARTMENT OF CONSUMER AFFAIRS). THE STATE

    ATTORNEY GENERALS ACTUALLY SUE FRAUULANT MORTGAGE BANKING COMPANIES. THEY WILLO ALSO CONTACT THE GUILTY MORTGAGE BANKING COMPANY ON YOUR BEHALF. PUT YOUR DOCUMENTATION TOGETHER SHOWING THAT YOU HAVE MADE YOUR PAYMENTS AND INCLUDE THE ONLINE FRAUD REPORTS ON THE MORTGAGE COMPANY THAT IS DEFRAUDING YOU. YOUR TAX DOLLARS ARE PAYING FOR THIS. YOUR STATE ATTORNEY GENERALS OFFICE HAS AN ENORMOUS TEAM OF ATTORNEYS TO PURSUE THESE PIRATES.

    WE HAD A SIMILAR PROBLEM WITH A FRAUDLENT MORTGAGE BANKING COMPANY THAT PURCHASED OUR MORTGAGE ON THE SECONDARY MARKET. WE NEVER MISSED A PAYMENT AND THEY REPORTED TO THE CREDIT BUREAU THAT WSE HAD MISSED SIX MONTHS OF PAYMENTS IN ORDER TO TRY AND TAKE OUR HOME. THE MINUTE WE FIGURED OUT THEY WERE PREDATORY WE MADE ALL OUR PAYMENTS THROUGH WESTERN UNION SO WE HAD A THIRD PARTY AUDIT TRAIL. (IT IS WORTH THE EXTRA COST AS YOUR HOME IS AT STAKE)


    WE TOOK WESTERN UNION PAYMENT DOCUMENTATION, ALONG WITH COMPLAINTS DOCUMENTATION FROM WEB SITES THAT EXPOSE THESE BANDITS TO DEMONSTRATE A PATTERN OF FRAUD, TO THE ATTORNEY GENERALS OFFICE. THE ATTORNEY GENERAL CONTACTED THEMN DIRECTLY AND THEY IMMEDIATELY SENT A LETTER OF VERIFICATION THAT WE HAD NEVER MISSED A PAYMENT AND THEY RETRACTED THEIR YEARS OF LIES TO THE CREDIT BUREAUS. WE WERE ABLE TO GET A NEW MORTGAGE FROM A SAFE, SMALL LOCALLY HELD BANK, WITH A GUARANTEE THEY WOULD NEVER SELL IT ON THE SECONDARY MARKET. OUR CREDIT RATING WAS IMMEDIATELY RESTORED.

    PRIOR TO CONTACTING THE ATTORNY GENERAL WETRIED HANDLING IT THROUGH OUR PRIVATE ATTORNEY. THE MORTGAGE COMPANY PLAYED A FOUR YEAR SHELL GAME TELLING THE ATTORNEY THEY HAD FIXED THEIR ERROR, WHILE MISREPORTING TO THE CREDIT BUREAS ALL ALONG SO WE COULD NOT REFINANCE WITH SOME ONE ELSE.
    THE ATTORNEY GENERALS OFFICE WORKD WITH THE FEDERAL GOVENMENT WHO HAS THE POWER TO PULL THE MORTGAGE BANING LICENSE AND PUT THEM OUT OF BUSINESS. THAT IS THE KIND OF LEVERALGE YOU NEED IN HANDLING THESE PROFESSIONAL THIEVES. THE WORST THING YOU CAN DO IS IGNORE IT EVEN THOUGH YOU ARE MAKING YOUR PAYMENTS.
    .
    THE STATE ATTORNEY GENERALS OFFICES SUE MORTGAGE BANKING PREDATORS ON A REGULAR BASIS. PREDATORY FRAUD IS RAMPANT IN MORTGAGE BANKING. PLEASE DON'T LET IT JUST RIDE, AS YOU COULD LOOSE YOUR HOME...ADDRESS IT AS SOON AS POSSIBLE WITH YOUR ATTORNEY GENERALS OFFICE. THAT'S WHAT YOUR TAX DOLLARS ARE PAYING FOR. GOOD LUCK!

    2 Votes
  • Ro
    Ronda W Jul 04, 2014
    This comment was posted by
    a verified customer
    Verified customer

    My mortgage was also bought by Carrington from Chase in November. I have been trying to get refinanced since mid-March, due to the bad taste in my mouth in just three months. They are road-blocking my attempts as much as possible. I have a letter stating I have absolutely no "fees" against my account in April, then in May when they finally send my "new" mortgage company a payoff quote, it included $575.00 in fees. This mortgage company cannot payoff a loan with fees attached. I have contacted them numerous times to attempt to get this cleared up. I have also contacted the state twice, once in February when they tacked on alleged "attorney fees" and now again with them stalling my refinance with another company and tacking on new fees out of nowhere. My June payment was mailed to them on June 12th. It did not hit my back until July 3rd??? I feel they hold payments so they can charge crazy "attorney fees". They are claiming the half of the fees were a clerical error and the other half is for...drum roll please...Attorney fees! They claim they have every right to charge them, but cannot tell me why they are charging them. They claim they have tried to call me to return my numerous calls but are unable to leave a message. Really? I have a cell phone attached at the hip 24/7??? This company is a POS and cannot wait for them to be out of my life. At this point I am willing to pay their stupid fees to get the hell away from them.

    2 Votes
  • Ap
    AprilC. Jun 30, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Chase sold our mortgage to Carrington in November last year. Our mortgage was one of 50, 000 Chase sold to Carrington in November last year. It seems that 20% of the mortgages Chase sold to Carrington are in default, and the homeowners are at risk of losing their homes. I did research on Carrington, and found that Carrington uses unethical business practices similar to predatory lending. We would never have chosen Carrington as a lender, had we been given a choice. Rather than just post another negative review, to join the numerous others, I am trying to do something that will benefit all homeowners. I created a petition on Change.org (www.change.org)
    titled Pass legislation to protect current, and future homeowners when lenders sell mortgages. Please read my petition, and join me in fighting for homeowners rights.

    0 Votes
  • Mu
    Muffy McGee Apr 17, 2014

    I am a real estate agent dealing with Carrington Mortgage for a client. They "say" approved. Then spend 2 weeks and over 200 more emails asking for more pieces of paperwork one by one. Prove you are going to live alone? Prove why a year ago that you got this kind of pay and now you are paid in a different fashion... show us 12 months of previous rent checks -- front and back... ( what if he lived at home with parents and paid no rent)... paid off a student loan? prove how much it was ( it is ON THE CREDIT REPORT as ZERO$ owed) Sign a paper that states you will pressure wash the driveway within a month and weed the yard ( foreclosed unoccupied property 6 yrs old). Send us signatures of the buyer/seller/ buyer and seller agent stating it is ok for you to get a USDA loan--- well that was ALREADY on the contract DAY ONE. No lock in fee...oh wait there IS a lock in fee. Then there is a point -- funding fee--- ( all NOT on the original application) BTW they are also misinformed about USDA loans and duplexes or homes with in-law suites...NONE will be approved for an applicant. NO multiple living situations any way at all-- owner occupied doesn't count...over 200 emails and hundreds of texts...oh... and did I say my poor client is DEAF?

    2 Votes
  • Th
    theGlory Apr 13, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Muffy McGee What were you able to accomplish with this particular situation?

    0 Votes
  • Sa
    samarieharris Jun 19, 2013

    Carrington Mortgage took our house Nov. 26, 2008, the day after Thanksgiving. When we asked about a loan modification; we owed $359, 000 but our house was valued at $150, 000 they said, " No, although some banks are doing loan modifications, we are not ! "
    That was that. We would have gladly gone for a 50 year loan. I believe the insurance probably covered all their loses, so the bank had no incentives to help the homeowners. They even charged us $7, 000 in rent because we took a couple months to find another house.
    It made me sick to see all the foreclosures in the 2 towns we live near, there would be 15 to 20 in the daily newspaper everyday. I wish our government would have stood by us like they did the Big Banks.

    1 Votes
  • Jw
    jwl06sll06 Nov 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Carrington Mortgage Services SUCK...they purchased our loan from First Franklin at first we thought they would be good they stated our interest rate was to high so they wanted to lower it so we thought was a great start until the day we closed that is when we found out that they took us from a 30 year loan to a 50 year loan..they added our insurance and taxes which made our payment 30.00 higher than our previous interest rate payment..then they didn't pay our insurance and we were almost canceled when I contacted the insurance department the man that was taking care of that was no longer there so they had to investigate it well it finally got paid in time but then our insurance rates went up and that caused our payment to go up because of the escrow we were not informed our payment was higher so we were paying our regular payment then we found out that we were behind because of the escrow payments we were told to contact the escrow department and see if we could extend it out to catch up well they never returned our calls so when I asked why we were not informed of the payment increase they said it was just a miscommunication but when we asked to modify our loan they stated they only give one modification and we got it when they lowered our interest rate and they were not part of the OBAMA housing program so they did not have to offer modifications we tried to find a company outside our loan company and we did not qualify because we make to much money so needless to say CARRINGTON stole our home from us they foreclosed on our homein December 2010 for less than $2000.00 in escrow payments.

    0 Votes
  • Ki
    Kingcloser Dec 31, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Carrington Mortgage needs to be handled in a very aggressive fashion. They are nothing more than a giant collection agency. They purchase all of the old sub prime loans at 5 cents on the dollar or less...then they begin with the ruthless collection tactics. However, they can be challenged & pressured from numerous angles. Imminent BK threats, litigation threats or forced state mandatory mediation methods tend to work the best. We have been working cases v. Carrington Mortgage for about a year now. We have built inside connections with their loss mitigation and legal departments...great success in working cases v. Carrington Mortgage. Please call our office at 877.297.7011 for more info or visit www.FreshStart-MortgageSolutions.com. We contact all mortgage lenders free of charge.

    2 Votes
  • Mi
    mike916 May 18, 2011

    carrington mortgage... hmmmmm wat to say! THEY SUCK! I am currently going to them to purchase my first house and they are very unprofessional about everything. I call my loan agent and he doesnt answer my calls, so i would email him and he will answer right back. i hate checking my email so why cant he just answer my phone calls. now he just doesnt answer back on anything, so the only way i have been getting ahold of him is by calling his company and ### @ them to get him 0n the phone, then all of the sudden he answers!? WTF! he doesnt keep me informed @ all, i will have to contact him to see whats going on about my loan. so i signed my loan docs a week ago, and still have not recieved my damn keys! this company is the most childish, unprofessional, rediculous F*^%kn company ever!

    3 Votes
  • Da
    Dareb May 18, 2011

    I am a single Mom who has been trying to save my home for years. I have given 10's of thousands of dollars to these people and they have lied, cheated and intentionally put the house underwater. I was a 20% down buyer in 1996 who always made my mortgage payments. I refinanced with New Century Bank and lost everything. I was a 50% equity homeowner who did a lousy $25k refi after 12 years of ownership. New Century Bank intentionally made it hard for me to pay and I fell behind (of course because that is the scheme). I sent them back 30k to bring account up to date and get a modification. All they did was raise my payments. I am now in foreclosure and have not made mortgage payments in a very long time. I have been intimidated and manipulated for far too long. I am NOT PAYING ANYMORE...I DON'T HAVE ANY MORE MONEY, THEY HAVE IT ALL and I will still lose my home...I DO NOT WANT A LOAN EVER AGAIN. I HATE BANKS. What has this country come to when Women and Children are being put out into the street. THEY SHOULD ALL BE ASHAMED OF THEMSELVES!

    2 Votes
  • Cf
    cfish Mar 11, 2011

    We had an ARM mortgage with New Century (went to CMS) that kept skyrocketing (our fault to a point, but they lied). We have not paid in 1 year, had our mortgage investigated and it is fraudulent). We have a lawyer and if nothing else we are buying time. CMS supposedly refi'd to a fixed rate - we could NOT afford the huge mortgage, but they lowered it by 90 a month AND punished us by making us pay our taxes separately - which now they are stuck with cause I'm not paying taxes on a house I am most probably losing. I can't wait for our day in court, even if we lose at least we fought. We have 4 kids who will soon have no home because they are greedy and would not fix THEIR lies. We are missing 8 papers from our mortgage, requested by our lawyer. Hmmm, wonder what happened to those! It doesn't matter whose fault it is, it would be nice if they helped people b/c they lose more in foreclosure than they would if they truly made it affordable. I'm disgusted with them and will see them in court.

    1 Votes
  • Re
    RebeccaPratt Oct 19, 2010

    My August payment to Carrington mortgage was mailed on the 9th through Chase- Chase sends the check and gave a estimated delivery time of 5 days. Carrington claims that they did not receive the payment until the 17th and are insisting on charging me a $52 late fee, even after I proved that my payment had been mailed in a timely manner. I, nor chase can control our mail system, the post master estimates 3 days, and who knows how long it takes their mail room to process, however what extremly poor business practices this company has, NEVER would I recommend this company to anyone.

    0 Votes
  • Dm
    DMErnst Jan 05, 2010

    Carrington purchased our loan from Flagstar Bank - we were in good standing at the time. In the two months - August and September 2009, we were called daily with different numbers every time. The July payment was an NSF (yes, bad but it happens) and we covered it soon after we realized. In four months, we have paid almost $2000 over what we owe. One of their reps called us and said that he would waive the accumulated fees if we got a cashier's check over-nighted the next day. We did it and - you guessed it - no waiver. I've been fighting ever since. They are obnoxious, disorganized, rude and thieves. Because they are not a bank, I'm looking for their oversight entity and will do my very best to bring them to their knees.

    2 Votes
  • Ph
    phf Nov 17, 2009

    Carrington did a loan modification and brought the interest back down to my fixed rate of 6% nearly 2 years ago but after I had already paid a year of higher payments due to New Century's foreclosure (total of $9, 000 extra). Didn't know I could get a lower interest rate and they certainly weren't going to tell me. Additionally, they told me not to make any payments while I was in the modification to the tune of 3 payments (at the higher rate which was $1000 more a month than at the 6% fixed rate) and added that to my loan amount = $12, 000. It took them 3 months to complete the process -- till my next increase!!! I really liked New Century. Carrington does many underhanded things. If you have not experienced this, don't worry, you will eventually.

    0 Votes
  • Ph
    phf Nov 17, 2009

    I had some late fees (for 3 months of late payments) but I made my payments online. The online site never showed the late fees and did not allow one to change the amount to a higher amount. Then almost a year later they tacked on all the late fees on the online site and wanted me to pay an additional $800 all at once. Now I have to pay by phone and make payments on the late fees and incur an additional $15 every month until the late fees are paid in total. What a scam.

    0 Votes
  • Cr
    Craig L. Apr 30, 2009

    I had a New Century Loan that went from 71/2 to 9% after two years. I filled out hardship papers and received a fixed rate of 71/4% from Carrington in a process that only took a week. My experience with them was very positive all through the process.
    Craig L. Reno, NV.

    0 Votes
  • Ch
    charlie Feb 09, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Carrington mortgage has helped me and I have only good things to say about them.
    I missed payments from Funeral Expenses of both my parents and kept making payments 60 days late, despite foreclosure notices.
    They now modified my load which I couldnt afford and was going to go up in July.
    I am on a lower fixed rate for 5 years
    Mr Nash was very nice and pleasant on the phone and all the people I spoke with at Carrington were exceptionally nice, ...Hey we are all humans!! and they treated me like one and not a dead beat.
    I would like to add that I have lived in my house since 1992 and had to refinance due to divorce, etc and was stuck with a bad mortgage. I do believe I was a victim of predatory lending with the bad loan terms but I never blamed others for my mess. Carrington Mortgage helped me and I feel obligated to publicy thank them after all the bashing

    -6 Votes

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