Carle Foundation Hospital
reviews and complaints

I had to call Carle Patient Liaison on a racist therapist. First, the Patient liaison is Not there for you. They are there to back the employees of Carle. It's just something they have in place to make you think they care about the patients. Christy Clinic's PL is excellent. They will hold a doc or reg employees, accountable. They will try to gaslight you into thinking your concerns are wrong and not valid. Sadly, the aforementioned doctor, Dr. Jedd, is still working as a therapist. I saved all our messages and the PL ignored the context except for 3 sentences that she thought would gaslight and patronize me into thinking I was wrong. Appalling and disgusting behavior.

In March 2022 my wife inquired about a booster shot. We were given an appointment and the 2 of us went in for our shots. In & out in 5 minutes. At first Health Alliance paid $27 for the $103 vaccine charge, but not the $210 for the 'administration' of the shot by a medical assistant. Then they unpaid the $27 and Carle billed us $103. We were told our Health Alliance insurance wouldn't cover charges and that we should have been told by Carle to get shots at a pharmacy. There would have been full insurance coverage then. Then we got into a 'catch 22' situation. We were told to send claim to our Part D insurance. I did only to have it denied. seems they needed a paid receipt for the charge. So I paid Carle $103 (remember they had accepted $27 from insurance) and sent it in. Was denied as I did not have receipt from a pharmacy for the drug. I appealed. Got a check for $33. they said Carle overcharged. I contend Carle is overcharging for a medical assistant to 'administer' the shot. Pharmacy doesn't charge to administer. $210 is higher than Carle chagres for a physical exam. Then they accept about 40% from Health Alliance, I strongly feel we are a victim of Carle's error for not advising us to go to a pharmacy, then victimized again by being charged way too much and not accepting a lower amount.

I pay all medical bills for my adult child she is on my insurance she has no job or bank account-carle issued refund check in her name -she signed over to me & NO BANKS will cash because it's considered 3rd party check-have called Carle my daughter and I to get it issued in my name ( the person who paid ) and to no avail--asked Carle to credit back to card I used-and Nichey at Carle said that their system can't do it--as Big as Carle is it shouldn't be this hard-keep the 91 dollars -they probably do this to a lot of parents-an easy way to make some extra money at the consumer expense!

I don't feel comfortable being around my husband physical therapist Amy she's very rude and I just don't want her to be my husbands physical therapist anymore I don't like her attitude she's very rude and mean

To who it may concern:

I'm writing you today, I have bipolar disorder, an my doctor won't refill my medicine til I meet with him til next week . QUEtiapine 100 mg tablet This medicine that I need helps to control my moods which I take at night . My Dr Anthony kurian verghese, this is a form of medical abuse an I will file a lawsuit. This medicine is what keeps my bipolar disorder managed .

I was granted a 180 day consult under VA community care for them to check out everything wrong with me at Carle Clinic. I was granted this because the VA (Hines Va Chicago) not only did MALPRACTICE on me but everything else that should have been fixed over a 27 year period hasn't been which was the sole purpose of going to Carle. I was in a hospital prior to this because I had tried to get help for 13 years prior from the VA and couldn't get the help and tryed for the last 2 years outside the VA to get into Carle. I was there less than a day when a doctor came up and said he was a doctor in charge of ortho hips asked where are my xrays. (now this doctor not knowing what I had been through at the VA, I didn't want to take hours to explain that I saw no request for xrays but in fact tried just to get 2 appointments scheduled through the VA to Carle and couldn't through the VA which is exactly why we were trying to get this 1i9 day consult we got. So he tells me that a group of orthopedic doctors will be up to talk to me and I said great! I also said that at the hospital I just came from days prior they did an MRI and cat scan of the hips (I also know through previous doctors I need double hip replacement. St Matter also told me when I was there I had serious issues needed addressing before they did any surgery. Heart having issues, fall bladder possible removal and stones possible, liver problems from the VA giving me narcotic meds so long that its running my liver. (as you see the VA not taking care of so well and that's not the original reason for Carle. It's all bones and pain problems. So I told this nurse that I needed paperwork filled out so my power of Attorney could speak to them at carle and I have this power of Attorney because of all my issues at the VA. I told the nurse my meds (strong narcotics) are way over due and if they're going to make me suffer I'll check out and I told the same nurse that if I have paperwork I can easily get them the car scan and MRI from the hospital than just took them of the hips 3 days prior. About an hour passes. No orthopedic doctors. I get told I'm being discharged. I asked why because I have a 180 consult there and was given no reason.in fact I had my power of Attorney on the phone during all of this and they gave her no reason! I told them I am not requesting this and that I hope they understand I have life threatening injuries going on. I was totally ignored. I was discharged with no vehicle (ambulance brought me the day before) no jacket, transferred from a hospital to he here (have pneumonia also by the way! And no leys to house with no ride home. I got a call the day after from a nurse from carle and didn't even want to talk after what I just went through. Then 3 days later get a letter (with no phone number to reply back to) saying I had an issue with staff and I was the problem!) Iam guessing they saw after discharging me think one in their right mind should have discharged me so the reason for the letter. Paul V. Curtis [protected]