The complaint has been investigated and
resolved to the customer's satisfactionResolved Caribbean Cruise Lines — Money Hungry Aggressive Sales Reps
resolved to the customer's satisfaction
I waited a long time to take a cruse. Three years ago, my hubby and I finally got the opportunity to do so. The rest of this situation can only be chalked up to stupity. I got an email for a free cruise to the Bahamas from a new cruise line called Caribbean Cruise Lines. Please do NOT confuse this with the reputable Royal Caribbean Cruise Lines. Caribbean Cruise Lines has suckered Carmen Electra into being a spokesperson for them. Poor girl, hope she comes to her senses. Anyhow, I replied to this email just to see what was entailed. First off, numbers are computer generated and dialed several times a day. When you do answer you have to say hello a dozen times. Normally I hung up after saying it twice. I finally saved the number and found out who it was. I eventually got to speak with a real person who told me a bit about it. Somewheres along the line our connection dropped and she didn't call back. Again for several days I'd get calls. Hey I'm not gonna break my neck getting to the phone! On another occasion finally I spoke with someone else, I told the gal I had to talk to my hubby and she arranged with me to call back that following tuesday. Next day calls kept coming and tuesday was still 3 days away. I picked up again on friday of the following week and it's another totally different person. I told him I was expecting someone to give me a call back last week. Then what was to be the final straw occurred. I got a call two days ago, missed it.. so I decided, especially after checking out the $600+ airfare from WA to FL roundtrip was a bit more then I wanted to deal with, that I didn't want to have anything else to do with this conversation. So I called them to have them take me off their list.. First words out of their mouth was "Don't you want to go to the Bahamas?" It's not that I don't want to go, I just don't want to pay the incredible airfare.. I had a situation come up and asked if he could call me back in 10 minutes. His reply "To sign up for this"? I told him I didn't know for sure. He never called. So again tonight, one day later, another rep calls me, again I missed the call. I'd had it.. I called to get off their freakin list.. Again the first words were asking " Don't you want to go to the Bahamas"? My reply was NO and I told him about the calls and airfare. His reply was "We can SELL you airfare". That was it. I've been in sales for 26 years. You NEVER EVER EVER say you can SELL something to someone! You can tell them you'd love to help them to find a good price, but you don't tell them you can SELL them. That's the whole purpose of this company right now. Sure they'll give you a free cruise. BUT they want you to pay money for an upgrade, money for airfare, and money to spend even MORE TIME in Florida. It's not about you, as a customer. I can tell you that I have cruised with Holland America and Celebrity. What keeps me going back to them is "With MY Permission" they send me emails on specials. The give me wonderful upgrades without charging me, and they have always put me first and special as a customer. I have never felt as though they even had MONEY on their minds! I will not give Caribbean Cruise Lines my business. I don't care if they offer me a FREE cruise (which btw, the one listed about does cost you with what they tell you is taxes) FREE airfare, and a FREE week in Florida at their expense. NO WAY!!!
I just wanted to let you all know what I went thru with this company. Best of luck if you have to deal with them. Check out the other cruise lines that have been in business for a long time. Right now 3 day + Bahama cruises are going for under $200. And you're assured incredible service and a wonderful cruise on them :)