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Care.com Customer Service

4
Complaints259
Pending36
Resolved2

Care.com, Inc

77 4th Avenue, North
Waltham
Massachusetts
United States - 02451

Customer Support Phone Numbers

+1 877 227 3115(United States) 26 51
+61 180 085 4593(Australia) 0 2
+64 800 449 561(New Zealand) 0 2
Offices

Canada
603 - 1112 West Pender Street, Vancouver, B.C., Canada V6E 2S1 

The United Kingdom
209 Tower Bridge Business Centre, 46-48 East Smithfield, London E1W 1AW

Australia
PO Box 629, North Sydney NSW 2059

Germany
Rotherstr. 19, 10245 Berlin, Germany

Switzerland
Limmatquai 94, 8001 Zürich
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Care.com Complaints & Reviews

Care.com / childcare babysitting

Pr
Oct 12, 2019

Customer gave a fake bad review about me. Care.com terminated my account with no way for me to even defend myself. I called and called and called, nobody answered the phone. So I messaged them from messenger. Customer service literally told me suck it up, we have the right to terminate...

Care.com / your policies regarding terminating a membership

Je
Oct 10, 2019

I received a charge of $150 on my American Express today. It is for a membership my granddaughter enrolled in when she lived in Ohio a couple of years ago. It was supposed to be cancelled so when I went to cancel it, her name and email address and physical address could not be linked. And...

Care.com / care.com

Li
Oct 08, 2019

I applied for a job late Friday evening for the following night. I simply asked where did they live? The next morning I got a reply about 7 am I was at work so I replied back at 10am. They then stated please don't take this personally but I already sent a bad review about you because I...

Care.com / fake one month package

Br
Sep 11, 2019

Care.comCare.com is a website that allows you to search for care, however, in order to be able to message people you need to buy a package. What was looking like a one time package of 45 pounds, it was then automatically converted in a monthly subscription for the same value without being clear of...

Care.com / service

Ma
Sep 11, 2019

I have been a paying customer to care.com for about 3 years now. Before summer they terminated my account. And gave NO reason as to why. Previously i was ananny to a family and the family was controlling, the mother was weird and it was MY idea to find another family to work for and they...

Care.com / termination

Ka
Sep 08, 2019

I had my free account in order to look for work. I had followed all rules and violated none of their listed possible violations. Yet, I attempted to logintoday and at first thought I'd lost my mind and forgot my PW. Went through my emails and saw they had terminated my account via their...

Care.com / account terminated for no reason!

Am
Sep 06, 2019

I have been using Care.com for YEARS to find employment as a caregiver, babysitter, pet sitter, tutor, etc. I've had plenty of success with wonderful families. Once we confirm, we no longer use Care.com to communicate. I had been doing the same thing to find additional work for thi...

Care.com / termination of services after over a decade

Ms
Sep 04, 2019

We have had this service for over a decade to help find care for our profoundly artistic son. Out of nowhere they terminated our ability to look for caregivers. This inability to find caregivers affects my sons quality-of-life, our ability to be contributing member to society and wa...

Care.com / Wrongful Termination

Ki
Aug 19, 2019

Same situation as every other poster. I've been a caregiver on care.com for over 5 years, 2 advanced degrees, and 15 plus years of experience. I changed my address and the next day I was terminated. All the company does is send a generic email stating they don't have to tell me why they...

Care.com / premium membership

Ka
Aug 14, 2019

Hello. I was charged $20 for my premium membership. I did not realize this was an automatic payment taken out, I thought it was a one time payment or I would not have signed up. The money was taken out of my account without my knowledge, causing my account to go negative and then the bank...

Care.com / terminated account for no reason

Ww
Aug 13, 2019

I signed up around 4:30 today, posted an ad, then got terminated around 6:30. I don't expect them to tell me why, but I DO expect them to refund my money, which they probably won't and I will have to dispute with the credit card company. And no, there was nothing in the ad that violated...

Care.com / will not delete my credit card

Ka
Aug 02, 2019

I have not gotten legitimate replies from Care.com. I tried repeatedly to remove my credit card but they said I had a recurring charge. Not true as I only signed up & paid for 1 month. They got their money but there was no way to remove my card. I called my credit card company & blocked...

[Resolved] Care.com / deleted account without reason

El
Jul 31, 2019

I've been a nanny on Care for years. I'm 33 & I've been a professional nanny for 5 years. I moved to an area where it's basically the only source to advertise nanny positions, so imagine my devastation when today I received an email stating "Your Care.com account has been closed. Please...

Care.com / terminated account

Ch
Jul 27, 2019

Same thing happened to me. I was a member for many years. Nothing in my life changed (arrests, email, phone number, anything!) And out of no where, they terminated my account. I called several times. All they say is "they're not obligated to give a reason". Its embarrassing because an...

Care.com / removed for no reason after over 9 years

Sb
Jul 06, 2019

Removed from their services after over 9 years of having a profile. And they won't disclose why. Other than they don't have to give any reasoning why. I paid my dues. I have worked for many clients off of care.com that can vouch that I'm a great worker. And I have been kind...

Care.com / billing

Ap
Jun 24, 2019

I cancelled my membership and the company was still charging me for over 1 year. I thought it was another company charging me until one day I started investigating the company as it appears on my bank statement. I called and spoke to a person by the name of Mark, he stated that they would...

Care.com / unethical behaviour

An
Jun 21, 2019

I am not looking for any type of reimbursement and there is not way for this to be resolved but I do want to bring some kind of light to this situation so it does not happen again. I hired a sitter/nanny from this site around May 7th. She met with our family even though she tried...

Care.com / terminated account

Ch
Jun 20, 2019

I have been a member of care.com for a few years then out of no where my account was terminated. It is not okay to terminate someones account without giving them a legitimate reason why. Its embarrassing that an email goes out to everyone you have been in contact with on the site. People...

Care.com / terminating an account based off of a complaint from someone who doesn't like me, in which they did no further investigation

Ma
May 26, 2019

I have been with care.com for about 4 years, I have given them over $150 for my memberships in those years as well. I recently was a nanny to a family and it didnt workout. The family complained to care.com and they removed me from their website right away. No questions asked from me on...

Care.com / 3 month auto renewal debacle

Ru
May 23, 2019

So I got suckered into signing up for 3 months service with inclusive background checks for around $135. I cancelled on the day it was due to renew and also notified my bank not to release payment, which was showing as pending. Despite taking this action, i find "IdontCare.com" have taken the money...

Care.com / thieves

Ka
May 14, 2019

I cancelled my account within one month of signing up. I am POSITIVE I cancelled. Just discovered they've been billing me for 2 years. I never received notices they were billing me. I have now asked to see the records that show I signed up for automatic billing (an unethical busine...

Care.com / petcare

En
May 06, 2019

I have supposed discounts with care.com through my work, so I registered an account b/c I do need pet care occasionally for my cats and fish when I go out of town. So I spent a large amount of time navigating their really horrible website which will only work in ie. Pet care was an option...

Care.com / phone calls

Apr 09, 2019

The caller has hung up many times on the machine . I am not certain it's really the organization. It's a 900 number is why. They called this morning and again tonight. This is the UBC, it shows up on my machine like private caller. I never donate by phone if I don't, want to or know you. The...

Care.com / site subscription terminated for no reason

Ru
Mar 21, 2019

Care.comTwo days ago I created an account on care.com. Last night I became a paying member with a 3 month commitment. This morning I discovered that my account was terminated without warning, reason or any other communication. My account had simply been deleted from the system. I did a google...

Care.com / membership terminated for no reason

So
Mar 01, 2019

Lawyers should be all over this.in this case, I have contacted mine and she is going to research this further and see if I have a case - or as it looks like all of us on here have a case! On march 1, 2019 only one day after paying for a membership they terminated my membership and took my...

Care.com / nanny jobs

La
Feb 26, 2019

Hi, I've been registred with this site for more then 4 years... And I never had an isssue.. But looks like I pay for nothing.. My profile is not active I guess as nobody looked at my profile yet. The search is more difficult then before... I can't select anymore fulltime positions.. I really...

Care.com / service is what i'm complaining about

Pa
Feb 08, 2019

First of all, I create an acct and paid my monthly fee and started the process. As soon as I did my research and created my favorites list (which took hours and hours), I noticed I could no longer check into my acct. For no explained reason my I was shut down. No refund! To me, this i...

Care.com / job posting function

Ml
Feb 03, 2019

Why do you take my post down before i've filled the job. This is so annoying! I'm talking to people about the job and all of a sudden they can't see it. I think you take things down based on the job start date, but i've rarely been able to hire anyone by the actual desired start date. You...

Care.com / termination

Ni
Feb 01, 2019

All of a sudden I recieved an email saying I was terminated for no reason out of care.com I imagine due to no activity. But today I went in since I got contacted by a member who wanted me to apply for thr babysitting job and when I went to respond it said my account had been terminated. I...

Care.com / no service received, took my money and canceled my account without cause or explanation

Po
Jan 28, 2019

I see I'm not the only one. I joined as a free member in November 2018 and wasn't ready to hire anyone at that time. As soon as I joined as a paid "premium" member and needed to find a caregiver, they took my money and then closed my account without notice or cause. There was nothing done...

Care.com / account termination for no reason

Bt
Jan 16, 2019

I have read several complaints that are very similar to what recently happened to me. I'm just happy I'm not the only one. I had been a member of care.com for close to five years if not longer. I had found several families I have worked for over the years via care.com. Very recently my...

Care.com / permanently deleted my account without notice

Ys
Jan 08, 2019

I tried logging into my care.com account and my password didn't work. When I tried the forgot password link, the site said it was not recognized. I called customer service and was informed the account was closed because my profile information did not match public records. The reason? 4...

Care.com / deleted account & unethical-treatment

Sh
Dec 27, 2018

My wife had been a premium-account member of care.com for the past 4-5 years — she renewed her premium membership on Dec 20th, 2018 - payment processed, but on Dec 23rd, 2018, she was unable to access her account. Thinking that it might be some site-wide issue with account-access, I tried...

Care.com / termination of account with no reason after they took my payment.

Ms
Dec 16, 2018

I just received an email stating care.com terminated my account for no reason as they said they did not have to disclose a reason why. This is not right and I will find an attorney to get a lawsuit going. I've been with care.com for 15 years and never have I had anything happen for them to...

Care.com / can't close account

Ca
Dec 09, 2018

They have continued automatic payments despite attempts to end account. They are a good business except for this issue. The internet is filled with people having the same complaint. If I have hired someone I have no reason to continue with the company. Also, I only signed up for one...

Care.com / termination by care.com

Te
Nov 27, 2018

I was recently notified by care.com that my account has been terminated ! No explanation !!! I have been a member for 10+ yrs. in good standing and this has been a continuous resource for employment for me and revenue for care.com. After reading several other complaints by former member...

Care.com / job searching

Ro
Oct 24, 2018

So unless you pay to be a premium member the site lets you apply to jobs which I had been doing but I realized I wasn't getting any responses so I go into the messages and I see my sent message and it says upgrade now so the person can respond ...so basically pay up or else the people...

Care.com / termination of acct

Na
Oct 04, 2018

I was terminated from care.com without any explanation I called customer service and he told me he didnt have to tell me y I was terminated, had the ability, and he already let my employer know I was terminated and y, this has to be against the law, if not it should be i'm very upset...

Care.com / charing for reviews

Je
Oct 03, 2018

I have tried to use this app to be a sitter and I could not get reviews because I could pay for the premium version of the app because this would have been my main source of income if I could have used it. I feel that no one should have to pay for reviews, it's not right to those like my...

Care.com / closed account/sterling infoservice background check

Ch
Sep 06, 2018

Greetings, Lengthy, but WORTH the read: I was a Premium member on Care. (now giver w/ new app).com for over year paying $24.99 a month w/ four 5 STAR reviews. My most recent potential employer asked to run a background check. Having passed the MA CORI in 2017 through Uber and USA Hockey...