Care.com review: Subscription charges

I wanted to have someone come feed my cats and couldn't figure it out and the only way to get help was to sign up for premium membership $39/mo. So I decided to do that. They couldn't really help with that service so June 12th (a couple days after signing up) I emailed and requested to cancel my membership, and if possible get prorated refund.

I admit I forgot to follow up after that. They never canceled and I was charged 3 more months (July, Aug, Sept).

Sept 22 I did cancel on the website and also sent an email to them telling them I canceled online and asking for a refund for those 3 months.

Big problem is after that I got charged Oct 6th again. And then Oct 24th Care sent me an email saying my subscription has been canceled.

I do not understand why they took a month to cancel it and I got charged in the meantime.

I got ahold of someone on the chat. The chat person said they couldn't do anything but sent my complaint to their supervisor. Yesterday, Arvin, the supervisor, emailed that there are no refunds and didn't mention why I got charged after I canceled. Again, I can't email back to inquire or follow up, as it just receives automated responses saying this email is not monitored. Care.com makes it very difficult to communicate.

I have copies of emails if you need (but Care.com has them).