Caracol Creamscam and fraud

C
This review was posted by
a verified customer
Verified customer

Caracol cream is a fraud and a scam.

If you go to the caracol cream website www.caracol-cream.com,

You are greeted by a fictitious character "pam estel" who is the website claims is a "dermatology expert and anti-aging guru." but upon researching this lady, I discover she does not exist. The only place I can find her is on the caracol cream website. If she truly were a dermatology expert or anti-aging guru, there would be a plethora of information based on her dermatological knowledge, but there is nothing else out there on her except this website. She is obviously a model of a middle age who was hired for this purpose.

And whenever you visit this website, it will say that they have a special offer that will end at "11:59 pm (today's date)." no matter what day you visit, that day is the day the offer will end, or else you will supposedly miss out on the great deal. Also, there is a number of 644 free trials that pops up on one of the screens that rapidly decreases. This is the number of free trials vanishing, so you'd better hurry! This is a ploy to get the consumer to feel pressure to purchase quickly before they lose the "deal," not giving the consumer enough time to research. But when you hit "refresh" button, the number goes back up to 644 and counts down again.

If you try to close out, a "live chat" agent appears. This is not a live person but a computer giving spiels. When you ask if it is a live person, they actually have it programmed to answer "I am a live virtual agent. :)"
However, they never answer any real questions, I just get the same paragraphs sent to me, asking me to not lose out on the offer, etc. But when I type in "live person" the same response "I am a live virtual agent. :)"appears over and over. They have their site programmed to respond this way to buzz words of "live" and "person."

If you attempt to research information on caracol cream, they have a clever new "organization" they created to lead unsuspecting customers back to them. The caracol cream group has created a commercial website for the fictitious "american anti-aging association." this group claims to be a "non profit organization" for the consumer, yet their website suspiciously ends in.com, which is a flat giveaway that this is a commercial website. (the.com stands for "commercial.)



A real organization will end in.org this fake website is clever in that it mimics the true organization of the real american aging association. The real group organization website is.www.americanaging.org



The fake website is http://www.americanantiagingassociation.com



The fake website is rather humorous. If you click on the link, it features a building that obviously has typed text superimposed on the building that says"american anti-aging association."



On this website, there are also errors in grammar, syntax and punctuation in addition to use of colloquialisms, which is a hallmark of scammers. Furthermore, if you go to their"history"section, they actually misspelled the word"history"to"histroy."such blatant errors should be a red flag to any consumer. Legitimate websites hire editors to ensure professional quality of their sites.



They also boast that they have a dr. Yangoff who has been a"highly respected and decorated dermatologist"on their team for 30 years. However, notice they do not bother to mention a first name of this"doctor."and upon searching for this dr. Yangoff, you can not find any information on him/her. The only information you can pull up about this character is on this website.



If there is a dr. Yangoff who is that highly respected and decorated for over 30 years, his/her name would appear in many publications and have many references and citations, and not be only on a counterfeit"americanantiaging association"website.



Additionally, this website says their studies are"highly regarded for years"but they offer no panels who have stated this information.

Bottom line: the"american anti-aging association"is merely a made-up commercial website linked to caracol cream to mislead the unsuspecting buyer back to the caracol site, and is not a legitimate organization. Caracol cream is an unethical site, not only for creating a fictitious"organization"to make unsubstantiated claims, but also for creating fictitious characters such as"dr. Yangoff"and"pam estel" who also make uncorroborated assertions. Buyer beware…

Responses

  • Be
    bev9265 Jul 31, 2008

    I totally agree with the above comments, this organization is out to get consumers to pay for something that is just a faud.

    0 Votes
  • Da
    Dana Murdock Aug 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    There were many red flags for me as well. I agree with everything in this posting. They are trying to pressure you into buying their "limited supply." The website is very unprofessional looking.

    What about the photo of the headquarters that is supposedly in Ft. Lauderdale. Fla, there is a mountain in the background!! South Florida does not have mountains and we have palm trees.

    THIS IS A SCAM!!

    0 Votes
  • Ke
    Kevin Aug 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    BUYERS BEWARE!! This company is a scam. I orderd the 14 day trial.. called 10 mins later and tried to canecell. The 'young' sales rep told me that the company was closed for the day and that some one would call me back tomorrow to confirm my cancellation. What I got was an e-mail stating in the tag line "Caracol Cream- Do Not ship has been shipped", with the explanation that unfortunately the order has been shipped. No one called me back. They state a 14 day trial (if you return the product within 14 day's you will not be charged). I'm pretty sure they charged me the full $59.99 since they would not return my call stating..oops we allready shipped the product!! The company 's website is refered from another website (which also seems bogus) called the American Dermatological Association. There they claim that Caracol Cream was the #1 Winner of all the anti wrinkle products they tested. Yet there are no way's to formally contact this Association ("we are not open to the public" is what they state when you click on Contact Us).

    0 Votes
  • De
    dee Aug 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    thank for the warning, I order the free trial but check on comment later and call cancel back right away. Did get the lady name Branda and she said she will cancel it and also said someone will call me. I went to email support and reply to the thank you email and cancel it again. Hope that would work. You can't trust anything now a day. Thank you very much.

    0 Votes
  • Le
    leo Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Next thing you know they'll offer a mutlimillon dollar prize to order before the deadline as long as you provide them with your bank account number!

    What a bunch of crap.

    0 Votes
  • Zd
    Zdenka Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I do not care if "Pam Estel" exist or not, I do not care if there on website is number 644 or else I am not buying website, I am buying cream and I bought one. And I can see it is working. Everybody is asking me what did I do to my face to look so younger ( after using for 2 1/2 month). Company was sending me monthly supplies and I did not use it up so fast. I called to a company, to cancel order, nice lady there did cancellation for me. No more monthly charges from that day. Later I ordered again just 1 jar so that it was. No complains. daughterter started using cream also, after 2 months she saw different. Cream is fantastic. Maybe website is not that perfect, but you have realizeise what you buying if website or cream

    1 Votes
  • Da
    Danielle Aug 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did the same thing by going online and trying to chat with a live person, when I asked if they were a live person they told me they were a virtual person, I asked over and over if I have to give out any information on my banking account and it just kept giving me messages to buy the cream. They never gave me an answer. To Zedenka who wrote above, sometimes its not all about you and your results. Obviously, this is a scam, they are dishonest. I don't want to buy something from a dishonest person. I guess thats whats wrong with America today. No one really cares anymore about whats right or wrong. I sure do!!!

    0 Votes
  • Gi
    Gina DeAngelis Aug 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company is a scam. I orderd the 14 day trial.. called 30 mins later and tried to cancel. The sales rep assured me it would be cancelled. The sample was still shipped so, I called again. I was given a cancellation number which turned out to be an order number. They debted the 59.99 from my bank account after I had cancelled 3 times. I was told by my bank that I would probably need to close my account and reopen a new account to keep this from happening again. This company is definitely a SCAM and I would tell everyone not to order their product unless they have money to donate monthly to a bogus company.

    0 Votes
  • In
    india Aug 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company is fraudulent. The website is all hyped up like a tv ad and promises amazing results. A senor citizen would fall for this ploy and lose their hard earned money. This website should be shut down by for fraud and untrue promises of flawless skin. India S.

    0 Votes
  • Ma
    marcy93 Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The place is a scam... I've used great creams from a really good health store here in Philly. I've tried a few... most work... when you use them every night. Most of them have anti-oxidents... gycolic acid... they all change a few ingredients... some are more money ... check the size. What I was pissed about on the website for "caracol cream" .. I couldn't find out the ounce/size. I've even purchased great cream at a "plastic" surgeon's office for about $40 (2oz.) jar., and only $25 for 2 ounces at the health store for derma "hyalurinic acid" cream. No shipping costs!

    0 Votes
  • Ai
    Aida Aug 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It never promises "flawless skin", they just use very careful rhetoric.

    The promise claims that they'll return the product if you're not satisfied within 60 days, not that it will give you flawless skin.

    0 Votes
  • Ma
    Marie Sep 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with you that this company should be shut down and soon. The are impossible to deal with when you want to cancel. They billed my credit card $59.00 for their trial offer. The cream makes your skin a little softer but it's not worth $59.00 every month. There are other less expensive cream out there without dealing with the nightmare. I wish I would of read the complaints because I would have never order from them.

    0 Votes
  • As
    Ashley Wing Sep 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Order an inexpensive trial offer. Then they send you unauthorized additional products automatically and bill you automatically for the product which you didn't request in the first place. False or mis-leading advertising. Scam.

    0 Votes
  • Ba
    Barbara Swisher Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered Caracol-Cream over the internet. It was advertised as a free trial. I ordered on 09/09/2008. I have since been billed for $59.95 on August 24, 2008, plus $68.90 on 09/09/2009.

    0 Votes
  • Yv
    Yvonne Salazar Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received the trial jar of Caracol Cream and they deducted $59.95 on 9/2; I emailed them yesterday, 9/16 to tell them not to send any further orders and today, 9/17 $68.90 was taken out of my checking account.

    0 Votes
  • Sa
    Sarah Brozowski Sep 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was dupped by the false claims that this cream was the next best thing to a face lift. The cream is absolutely awful and I have thrown the jar away. In addition, they sent me two additional jars which I did not authorize and charged my account without authorizaiton. What a scam operation going on. I think the cream is just a glorified version of an over the counter product you can buy at your local store in the beauty isle for $4.99!

    0 Votes
  • Pa
    Pam Newberry Sep 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree a 100% I ordered the trial cream and than received the merchandise, I sent it back by certified mail, the next thing I know they charged my account. I called them and they told me in other words tough luck. I should have asked for a return authorization.

    I told them their company was disleading and I wanted it taking off my charge. Now I just received another box.

    What a rip off these people are totally dishonest.

    0 Votes
  • Bo
    bonnie Sep 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i also was scamed about caracol cream. i did order on a special order and was charged full price. they also sent a second jar that i sent back and also got charged for.

    0 Votes
  • Li
    Lise Dowling Sep 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    False charges, I was told it was 4.95 for the first jar, I was charged 59.95 for 2nd jar after I canceled. Did not receive the second jar but was charged, call company they played dumb, received an email after I stopped payment to contact them, told me to respond to their email could not get into their site.

    0 Votes
  • Pe
    Peggy Sep 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was also charged twice once on 9/8/08 for 59.95
    again on 9/23/08 for 68.90

    0 Votes
  • Ja
    Jason Oct 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello,

    My name is Jason and I would just like to let you know I am a senior representative of the company Caracol Cream. I sincerely appreciate your opinion on our company and I have no doubt in my mind that your experience with our company comes with adequate proof and background. I am not going to try and deny these allegations as I have come to realize through my own personal research, I am fully acknowledging our flaws and faults. I do realize that our customer service does have some crucial holes, those of which we are striving to replace for our past, present and future customers.

    I want to take this opportunity and apologize for these unpleasant experiences with our company thus far, and offer my assistance in resolving any and all issues your currently have with our company. If you are in need of any assistance that you were unable to receive via our customer support team, I would be more than happy to give it to you.

    I understand that many customers have felt betrayed by our insufficient customer support and I want to do justice to their complaints by fully addressing them myself personally.

    I do understand you are probably very angry with our company, however I do want to point out that we are currently accepting the fact that there were mistakes done, and I feel the only thing reasonable to do is to right these wrongs.

    Thank You

    0 Votes
  • De
    Debby ryan Oct 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Im afraid now that I read it's really hard to cancel. And they bill over and over again. Because I live from pay to pay. But I do agree with the one lady that said that the cream was fantastic. I saw a difference the first time I put it on. Everyone is different in how things work, so even though reviews are very helpful, they aren't necessarily accurate when it comes to individual results of a product. For the fact is that everybodies skin is going to act differently to any product. The cream was noticably a great improvement to my skin the very same day I used it. Even though I haven't experienced the billing issue yet, which I hope I don't. The cream seems to be one of the very best I've ever seen... so thumbs up for the product... Just don't like the sounds of the rest of it..

    0 Votes
  • Ro
    Rosalind Nicklin Nov 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi I have been reading the complaints board and am surprised so many people don't do the research before they order with a credit card. I just called the company and they told me they were in Ontario CA at least the [protected] # from the website. I also told them I don't have credit cards can I send a check for my 14 day trial. The customer serv girl was very nice took my name and email and told me the company is open on Monday and would email me the information. If you pay by check you can't get set up monthly on the pre billing. I will argue the point of this and will try the 14 days for the $4.95 shipping costs pd by check only. That way they can't bill me and send me any more if I don't like their product. Interesting to see what they do. - Roz

    0 Votes
  • Li
    linda Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I returned the Caracol cream after I had cancelled IT within 6 days of receiving it. NOW-- there is a charge for $(59.95 on my charge card. I have (INVESTED) $64.90 in a SCAM!!! I really do feel stupid to have fallen for such as this. I WARN anyone who is considering ordering it to NOT DO IT!!!

    0 Votes
  • Gi
    gina Dec 27, 2008

    As soon as you order, you are locked in... You will be billed $59.00 no matter what... I canceled only five days after receiving my 14 day trial offer and found out it was to late to take me off the second shipment... The women who had the problem with the weight loss tea, I also had the same problem... Could this be the same company????

    0 Votes
  • Do
    Doris Anderson Dec 29, 2008

    I tried the free sample of Caracol and just paid for the shipping. Now I see where they have withdrawn a payment from my bank for $59.95 on December 17, 2008. i have not received the product. I did receive the free sample and it does nothing for me. I have no way to contact the company. If you can help me, I would appreciate it. Thank you, Doris Anderson

    0 Votes
  • Do
    Doris Anderson Dec 29, 2008

    I am upset as to not receiving the product. They have taken $59.95 out of my checking account on Dec 17, 2008. I was not planning on getting more. It just doesn't change anything as far as my wrinkles go. I feel it is another sham. I am upset as to how far they will go having access to my bank. Doris Anderson Please help Thank you

    0 Votes
  • Sh
    Shirley Osteen Jan 07, 2009

    Called 3 times trying to cancell order...informing them that there was not enough money in the acct.

    They intendid to continue sending...without my approval...WOULD NOT CANCEL SHIPPMENT..told me to go to there web site to cancel...there was no area to do that in...

    0 Votes
  • Pa
    Patricia Jan 09, 2009

    1-9-08. I just recieved the Caracol cream today and realized it was a scam upon receipt of the "free trial" because there was ABSOLUTELY NO INFORMATION WITH THE PRODUCT. There was a letter that was missing any sort of contact information and the letter informed me that I was going to be charged for additional shipments of the cream and there was no way to contest it. I then found this web-site and many others that reported this scam (thank you all who posted). I immediately called my credit card company and thankfully I was able to cancel my credit card so that I would not be charged for additional shipments of the cream. I also was pretty disgusted to read the label of the product, and realize that pure snail extract was the 2nd ingredient. I did not know this and would not consider putting this on my skin NO MATTER HOW YOUNG IT COULD MAKE ME LOOK! I believe it is one of the lowest scams, and it is going right in the garbage!

    0 Votes
  • Ca
    carmela Jan 10, 2009
    This comment was posted by
    a verified customer
    Verified customer

    this product is a complete fraud, just like hydroderm, i been trying to cancell for the past month, i got billed for two jar in the same month, horrible cusotmer service, the cream is a fraud and so is the company.Save your money and your peace of mind, cause i been battleling for a month to try to get my money back, and i spend just as long with hydroderm.I order both at the same time, and never again ill do the auto ship.BE AFRAID OF THIS COMPANY, DONT BUY THIS USELESS PRODUCT THEY LL JUST TAKE YOUR MONEY AND YOU WILL BE OVERCHARGED AND HAVE A HARD TIME MAKING THEM STOP

    0 Votes
  • Sh
    sheila Jan 14, 2009

    i ordered this cream and it was advertised as $ 4.99 free shipping handling
    it arrived today by prority post and charges were over $ 40.00
    i refused package and sent back and now have found this web site
    i am not looking forward to the following problems if any as i used a friends credit card to order it !!

    0 Votes
  • Ne
    Nell Jan 16, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I wish I had researched this company before ignorantly "buying" a RISK FREE 14 DAY TRIAL. I think I am internet savvy, but I was taken big time by this group. When I called to cancel near the end of the 14 days, I was told I had to return the jar by automated phone instructions. I could not get to a person.

    I was boiling mad and still am. WHAT? This was a trial, I paid the shipping charges. No one asks for a return of the container. To have any communication with this company, you have to use e-mail. You do not get to talk to a person. I wrote a blistering letter about them practicing bait and switch, about the terms of the original agreement being violated, and I was told in response that if you read the terms of agreement, the requirement of returning the jar is explained there. I just printed out 16 pages of their web site to give to my credit card company as proof that no normal human being is going to click on this tiny little box "terms of agreement" that shows up at the end of all these pages of advertising. There's no reason to think you need to read them. I'll never make THAT assumption again.

    My credit card company has given me a conditional dispute against this company such that I don't have to pay the $59.95 on this bill, but I've had to collect all this paperwork to back up my claim (can't prove no one will talk to me unless they try calling themselves) that the company does NOT inform you up front that you have to box up and pay return postage on this stupid little jar. You know this means they are reusing the jars, something I'd call a questionable practice.

    I "bought" a 14 day trial from another anti-aging cream company the same night and ran into the same issue when I called to cancel. Its product came in a pump mechanism and you had to return IT when you canceled. I went ballistic on them, too, for the same reason. No where that a normal person reading the web page would find it are the instructions about returning the pump. I will give them this credit. They received the pump on January 14 and I was given a refund the same day. They didn't mess around with waiting for the once or twice a month day they process returns.

    I got a phone number to get to a person inside of Caracol. Without revealing how, that phone number is [protected].

    We all must learn to take responsibility for our use of the internet. I've got a degree in computer technology, but didn't think I needed to check out this store with the Better Business Bureau, etc. The web page looked "honest". I feel like such a fool. Don't buy w/o researching the web because there is a blog or complaint forum for every product on the internet. Become informed before handing out your precious credit card numbers to strangers. If a company has a history of bad business practices, you'll find the info at a place like this and you can make informed decisions.

    0 Votes
  • Ne
    Nell Jan 19, 2009
    This comment was posted by
    a verified customer
    Verified customer

    The phone number I posted in yesterday's letter is not Caracol. I don't know if I wrote down the number incorrectly or if I was deliberately given a wrong number. When I try the Customer Service number, I get a blurb and then one ring before it disconnects. This is a really bad company to deal with. I've never gotten myself involved in such a mess before.

    0 Votes
  • Sa
    Sandra Rollins Jan 26, 2009

    Please cancel any further shipments of the Caracol Cream to me The attempt to collect any more charges will be stopped at the bank.Please handle this ASAP. I was in the Preferred Club & was billed $68.90 each time which had certainly gone up since I first signed up. I am returning one box that has not even been opened & I expect to receive the full amount refunded.
    Sincerely,
    Sandra Rollins

    0 Votes
  • Tp
    TPG Jan 26, 2009

    HORRIBLE SCAM! Do not believe the free 14 day trial. They charge your account 14 days after the trial and you never get anything for free. Now I have to return the jar to get my money back...and I don't believe that either.

    TOTAL SCAM. Do Not buy!

    0 Votes
  • Fr
    frank lite Mar 01, 2009

    total complete SCAM- do NOT buy this product. Not only is it a scam, they will sell your email address to 1000s of other companies so that you start receiving 20+ emails/day about viagra and the likes. Do not ever give this company your email or buy their products. Nothing they claim is true from my research either.

    0 Votes
  • To
    Torrid Mar 17, 2009

    DO NOT BUY THIS PRODUCT!!! Not only does the product not work, but they do not provide shipping costs for you to return the product. I argued with a "supervisor" for 15 minutes and she refused to reimburse me for shipping even though I already paid for shipping once to have the product sent to me. Any company that believes whole heartedly in their product and knows it works will at least provide you with a shipping label should you need to return it. Nope, not Caracol. They must know the cream does absolutely nothing and smells awful. Stay far away from this bogus product.

    0 Votes
  • Ka
    Kandice Mar 17, 2009

    You are right on! The latest face on this product is a woman named Jenny Anderson, who claims she lives in my city, Hampton, VA. Since I live here and know all sorts of people, I was able to conclude very quickly "No such person exists." This ranks up there with another scam "Celebrity Sexy Teeth". The dumb product is just peroxide foam of which the dentist says is totally ineffective. I ordered this from a link on the FOXNEW.com site, which is also where you can read Jenny's ficticious line. I have e-mailed FOX and asked this very reputable news org. to discontinue these pick-poctket ads.

    0 Votes
  • Ka
    Kandice Mar 17, 2009

    I forgot to mention...I think this scam is run by the same co as "Celebrity Sexy Teeth" I had to actually cancel all my ATM/Debit cards to prevent them from "auto-ship billing" If you having problems, just report your cards stolen. You #'s are cancelled and issued a new one. I may be a bit of an inconvience but it worth doing to prevent you account from being drained.

    0 Votes
  • Ca
    Caracol Mar 17, 2009

    Please cancel future orders. I am returning an unopened box. I expect to be refunded the $68.90 charge for the box i am returning. CANCEL!!!
    Sincerely,
    Lee Beaty

    0 Votes

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