The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Capital ResortsNot giving me a credit to my account for the referral program

S

Capital Resorts Referral Program is a SCAM!!!

I have called and sent emails, yet no one has contacted me back. At this point, I have nonodea who to contact. I referred 4 people on the owner's referral program over 8 weeks ago and still have not received my credit towards my maintenance fee.

It's concerns me that late fees can be so easily assessed to my account for not paying my MF, yet it takes so long to get a credit. I want my credits toward my account before making a payment. That was the whole reason why I did the owner's referral.

Is this company's goal to get referrals, but not pay the members? I see everything at the advantage for this company, but not the owners. You raise the fees every year. Yet, when its time for you to do something for the owner, you can't receive a phone call.

I can guarantee that I won't be referring anyone else. This company is a rip off and not in the best interest for anyone who invests with poor customer service reps who lie to you and tell you what you want to hear!

I regret the day that I ever invested with Capital.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Thank you for reaching out to us concerning Capital Resorts, we appreciate your feedback as we are continuously trying to improve our services. We would like to address all of the issues raised as our goal at Capital Resorts is to provide an exceptional experience and product to all of our owners and guests. We do have several ways to reach us; phone, chat, and email:
    *phone is [protected]
    *website for chat, capitalresortsgroup.com
    *email is [email protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.