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CanvasOnSale

CanvasOnSale review: sending me the wrong print

T
Author of the review
10:22 am UTC

On October 24th I used Groupon to submit an order for a print. I had it sent to a family member's address in the U.S. as it cost way too much to ship to my house in Canada. I just received the print but it turns out it is not the picture I submitted. Not only have I never seen this picture before, they sent me two copies. I was hoping to give the picture I submitted as a Christmas gift but am unable to now . I have tried numerous times to contact them by phone but it goes right to voicemail and says there is a high volume of calls (probably all due to complaints) and to try back later and the line goes dead. I have sent an email but have yet to hear back from anyone.

I want this print sent to me as soon as possible and you need the shipping to be paid by the company as I refuse to do so given your error.

I will never use this company again and will never recommend it to anyone ever.

Tamara Stocks

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