Home Photo Services CanvasOnSale bad quality and poor customer support

CanvasOnSale review: bad quality and poor customer support

Author of the complaint
4:13 am EDT
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Like many others I had a terrible experience with CanvasOnSale. Too bad I did not check the reviews online before I decided to try CanvasOnSale.
So I made an order there and purchased canvas print as a birthday present for my girlfriend.
It took a long time to get my order and delivery was way to slow. I received my canvas two days before the birthday.
When I saw the print I was very disappointed with the quality, it looked terrible, so I had to search fro another present.
Later I contacted CanvasOnSale and asked for a refund but they did not reply.

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Mar 26, 2019 7:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The picture looks great but it is severely bent
It was sent in a large flat box hat was not damaged and wrapped in foam with tape around it
Ill return if it needs to be sent
Please let me know

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Mar 04, 2019 3:29 pm EST

Wow..ordered 3 canvas on sale items. The deal was awesome, except doesn't recognize redemption voucher!

Reading other comments it seems not so uncommon.

My vouchers expire in a 1/2 hour, not very happy with this Groupon "deal"

Barb Dz.

Jan 22, 2019 9:13 am EST

I do not have a complaint I have an issue with my own self I push voucher when I wasn't supposed to and my photos won't send in to get developed but it doesn't let me in

Jan 05, 2019 8:01 am EST

I have emailed your company three times and no one has responded to me. I recently bought something on Groupon. Once I tried to redeem it, it didn't recognized my code. Can someone please help me out. I have also called the help desk and there was no answer.

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Dec 11, 2018 8:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I received a picture of a naked woman - abstract art- instead of the picture of the Chinese lantern taken at my daughters grave site.
I checked the tracking number on the box and it does not match my e mail number. Apparently someone sent the wrong enlargements to the wrong addresses!

My email is .
Connie LaCroix

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Aug 28, 2018 6:00 pm EDT

Just received my order today via UPS, the driver knocked at my door and left it there. I got it as he was driving away and noticed immediately that the box had two dents on it, I opened it immediately and found that the frame was damaged in two parts. Pictures submitted.

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Aug 14, 2018 8:44 pm EDT

Print arrived dented, the number they give for customer service is out of operation. I can't get them to return my email. Order # US4A3601196306.

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42 complaints
0 resolved 42 unresolved

CanvasOnSale contacts

(added by reviewer)
Phone number
3443 NW 107th Street, Florida United States