Cages by DesignShipping costs


I posted a complaint concerning this company. I had opted for Priority shipping (their terminology) because I had an urgent need for the article to be there by a certain date. Their priority schedule fit the situation. The article did not arrive as schedule; Part of the shipment arrived 2 days later then their spread of 10-15. The remaining part arrived on day 18. I would not have paid the extra fee if I could have afforded the extra time.

They have resolved the issue (refunding the difference in shipping costs) and so the matter is closed. However, until the process for the most part has been rude and curt. It is though they feel they are doing me a favor by selling me the cage.

The last contact I had with the company was respectful and courteous.

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