Michaels Stores reviews and complaints 1
View all 251 complaintsMichaels Stores - Pick-up service
I placed an order for pickup and when I went to pick it up went straight to the cash (as my email said) and was told there’s a pickup spot where you do it yourself. It’s all open and anyone could take whatever orders they want that are paid for. I said this to an employee who said “they could steal it, but they dont”. So just because they haven’t yet means they won’t?
I will NEVER be returning here. A complete disregard to peoples orders that are prepaid is just disgusting. Especially when locked pickup cupboards are behind the cash. This store does not care about its customers or their money.
Desired outcome: A different area for pickup items that can’t be walked out the door by just anyone.
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