The Brick

Friday Aug 23 /19 We went to the Brick Ponoka and in need of a new TV. Got it home and proceeded to try to get it conected to our Sat. Went through all what was in the book. Can not change the channels without having to manually do so. Tried to call the Brick Ponoka many tmes and all I ever got was the answering machine. Left my name and phone number. This went on for 3 days. Phoned and left message that I wanted my money back as the TV is no good for me as I am disabled. When we saw the manager he told us that they would not take the TV back as we had opened the book. Then he looked at the bill and on it says AS IS. No one ever told us that the TV was as is. We gave dealt with the Brick in Red Deer. Ponoka and Wetaskwin. We have spent 6 days now trying to get someone to help us. Called Telus, called Tantec Ponoka and the tech told us that we need a remote for the Sat and that we use it and not the remote that came with the TV.
Wetaskwin called this morning and I told them what has happened. They said that this should have never happened. Brick has a policy that they have customer service and what we got was just terrible.
Would like for someone to contact me and let me know what needs to be done.
Thank you
Gladys