Structube

I purchased a beautiful dining room table from Structube roughly 7 months ago and experiencing a strange "white milky" surface discoloration in random spots. I first started noticing small white lines appearing a few months back, but thought nothing of it and chalked it up to an initial oversight.

However, last week is when I started lifting all my placemats and found that large spots and rings. Upon first glance, the ring appears to be a scratch, but it is not as the same type of substance appeared under an area where a placemat exists almost permanently. I do not use any type of chemical cleaner on this table, I simply wipe it down with water and dry it. I use food grade rubber placemats. I do not really use the table much, it is never exposed to direct sunlight and take care of it. Also, I have a small coffee table that is just a miniature version of the dining room table and I fear the same will happen to it soon.

When I filed this concern with Structube, I was not contacted by customer care. Customer Care relayed their determination to a sales associate and she simply told me that I placed something "Hot" on it and they would not do anything for me. I did not place anything hot on the table. And in addition to dodging accountability, I received no information of how I could possibly correct the problem.

I have since contacted Customer Care a second voicing my dissatisfaction with their product and customer service and I'm awaiting a response.