The complaint has been investigated and
resolved to the customer's satisfactionResolved Bytheswordinc.com — Fraudulent
resolved to the customer's satisfaction
I ordered several items from bytheswordinc.com totaling $1120.30 on 12/1/2010 and was charged for the order the next day. A few days went by and heard nothing so I decided to call the number on the website. I spoke to a girl named Amber and she informed me that it was not in stock and told me that my order was going to ship next week. That was fine with me at that time. Two weeks went by and I never got my order nor did I hear from them. I emailed them several times asking about the status of my order and they never replied back. I called them on 12/17/2010 and asked them if I was ever going to get my order and when. They responded with “Some of the items are not in stock and we do not have a date as to when they will be in”, I said fine ship me what is in stock and cancel the rest of the backordered items. Well a few days went by and I did not receive any of the items they said they had, nor did I get a refund for the backordered items. I sent several emails and called them several times, and always got the same respond. After another month I decided that I have had enough and to do a chargeback on my credit card to get my money back. I thought that this was strange way to do business and decided to take a drive to their company. I lived only 30 minutes away from Bonita Springs to 1053 EL Mar Avenue Ft. Myers, FL 33919. I arrived at their location and what I discovered was it was just a home. This was very odd to me and decided to hire a private investigator. The information that I received from the private investigator is that bytheswordinc.com is own by David and Belinda Rothgeb, and they operate out of their home located at 1053 EL Mar Avenue Ft. Myers, FL 33919. Both of them are convicted of child abuse http://www.sheriffleefl.org/about/jaildetention/arrestbk.aspx?id=159870&bk=208573. They do not have any inventory, charge for orders that they are not going to ship, never respond to your emails and lie to their customers. This is an obviously a fraudulent operation and I warn stay away from www.bytheswordinc.com.