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VTech Complaints & Reviews

VTech / Horrible customer service


Do NOT buy a phone from Vtech! 1. I bought a phone per their phone finder system and it misled me into buying a product I could not use. 2. I have tried to get through to a live person for an RMA number on their 1-800 number, and it is almost impossible to navigate- I got hung up every time I called, because their was no option for returns. 3. When somehow I got lucky enough to talk to someone, she refused to believe the phone finder selected the model I purchased, and I gave her the website link to see for herself that the phonefinder stated that my model stated it had a headset jack--when I...

VTech / Bad telephones


I purchased two V tech phones in January 2008 and they have been going crazy since February. I can't talk on the phone for 10 minutes before the phone cuts off. I called the number in the book and talked to a vtech representative and he gave me a tracking number to receive new phones. The catch is I have to ship the phones back at my expense. I think this is very unfair, I think they should send a company (ups or someone) to pick the phones up. I already paid for the phones once, so why should I have to pay to send them back. I usually buy a Uniden phone and I have no problem and wa...