Surplusdecor.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Surplusdecor.com
Welcome to our customer reviews and complaints page for Surplusdecor.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Surplusdecor.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Surplusdecor.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Surplusdecor.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Surplusdecor.com. Your feedback is an important part of our community and will help others make informed decisions.
Scam
Would never order from this company again. I canceled an order which was paid through pay pal. They said they would reimburse my pay pal account within 10 days. I then received a communication to say they had changed their policy and all refunds are now made by check. I received a check which was sent back unpaid. I now have to dispute this through my credit card company.
Purchased a faucet from these people and have gotten a complete run around about returning it
Purchased a faucet from these people and have gotten a complete run around about returning it. My plumber discovered the hot water line did not work so when I called to get a authorization for return merchandise number and they said I had to deal with the manufacturer.
I am within 30 days purchase. Every other internet company I do business with can't wait to write your credit and keep your business especially with a defective product. You'd never get this terrible treatment from Amazon.
Please save yourself some hassle and don't buy from this supplier in the frist place and avoid customer service hassels in the future.
I ordered a kitchen sink from Design Surplus on May 28, paying via Google. I tried to cancel the order on May 29 and May 30.I spoke to Design Surplus and Fed Ex, asking that the order be canceled. There was an acceptance of my request. To date I have not received notice that the order was canceled and I haven't received a sink. Where to turn now? I can't remember the brand name for the sink.
I purchased 2 sinks from SurplusDecor.com on August 1, 2011. When they arrived the didn't fit the need. I called and arranged for a return. I sent sinks back via FedEx ($83.75) as instructed - they received sinks back on August 17. I was told that authorization for refund was provided on 8/30. This is now 9/21 and no check. Efforts to reach the company via telephone or email have proven unsuccessful.
Would never order from this company again. I canceled an order which was paid through pay pal. They said they would reimburse my pay pal account within 10 days. I then received a communication to say they had changed their policy and all refunds are now made by check. I received a check which was sent back unpaid. I now have to dispute this through my credit card company.
Bought an item which was shipped promptly. When I unpacked the box, parts were missing. SurplusDecor.com has ignored every request to correct the problem. They asked me to contact the manufacturer which I did but the manufacturer couldn't do anything. Now I have a $400 paperweight that will cost even more money to return. Don't buy from this place if you're looking for decent customer service.
Surplusdecor.com sold item as "new." Item received had clearly been "used." Requested an exchange figuring it was just an error. After weeks of unreturned emails, telephone calls and promised exchange; Surplusdecor.com denied exchange.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.