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Rui Complaints & Reviews

Rui / holiday stay week of 12/8

Ma
Sep 20, 2018

Below is a series of emails sent prior to and whilst we stayed at the above hotel. I didn't get a reply regarding the room... which I must say was pretty woeful for a 4 star hotel and like I said if that was a nice room, I would hate to see a not so nice one!!! Something special at dinner would have been s nice gesture... but nothing at all... I didn't receive any reply or even an acknowledgement from the manager. I never received price list for the spa. To say I was very disappointed is an understatement. It has seriously let me think that I will have to reconsider staying at a Rui hotel...

Rui / bedbugs

De
Mar 02, 2018

On Mon, Feb 26, 2018 at 7:33 PM, Debra Finney wrote: #1Our trip started with a 2 and a half hour delay because we had to stop in Windsor to fuel after leaving Toronto. We find out that is because our plane had to carry luggage from another Sunning plane that didn't have room and we were over weight and need more fuel. Sunwing had a large group of people (PCI) traveling from various places to this RUI and our place was elected to carry another planes luggage that they didn't have room on theres. #2 We missed the whole day Sunday of our trip because of this delay, checking in with ALL of these...

Rui / Riu Varadero cuba

De
Jan 11, 2015

To whom it may concern: With regards to our trip from Dec 27 - Jan 3. We were a group of 12 with 9 adults and 3 children. When we got to the resort in Varadero Cuba Rui resort everything looked OK. We had a room over looking the pool which was great for the small kids. One of our travels had to change rooms because there was mold all over the shower and their TV did not work. We had to ask our maid for larger towels for the bathroom she informed us she would try but they do not have a lot of towels because their washer and dryer was not working. We made it to the buffet for dinner that night...

Rui / Customer service

St
Nov 11, 2014

We booked our annual holiday in Tunisia as we have done for the past 8 years but this time thought we would splash out on a 5 star platinum RIU hotel, The RIU Imperial Maharba, We arrived late on sunday 19/10/14 and instantly discovered there was no food offered to us even though this is an all inclusive hotel we were left to go out and find some food at 2300. We were shown to our room using the one lift that was working on our side of the hotel (this remained the only lift on our side of the hotel for our entire stay). during the following day we discovered the bathroom light was faulty and...

Rui - England, Cheshire / Stolen item

Ku
Oct 31, 2012

We stayed in the Rui Olivina in Lanzarote in September and all was fine till the last night when we had our camera stolen by a member of the restaurant team. We were the last people in the restaurant that night and when we realised we left the camera in there we went back to look for it, surprise surprise no one had seen it!! The camera contained photos of our holiday, my 3 year olds first camel ride and memories I will not get back due to untrustworthy staff. I shall not recommend Rui to anybody I know and will think twice about using them again. Such a shame a large reputable company doesn't check it's staff out