Roomful Express Furniture reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Roomful Express Furniture
Welcome to our customer reviews and complaints page for Roomful Express Furniture. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Roomful Express Furniture.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Roomful Express Furniture's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Roomful Express Furniture, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Roomful Express Furniture. Your feedback is an important part of our community and will help others make informed decisions.
Roomful's extra warranty
We spent nearly $1, 800 on a dining room set at Roomful Express Furniture. The stores manager was basically insisting we buy the extended warranty. She told us it would cover everything and that we were "investing" in our furniture. We went ahead and bought it and really regret it.
This ultra coverage warranty is not worth the money. It does not cover everything. We scratched the table, called in the claim like it says on the box. They dont anser their phones first of all. Took several tries to get in. They sent someone out. He made it worse! We tried to explain that and then they got nasty with us. A boss was supposed to call us and now they ignore us. Told Roomful Express about it and they "forget" to call us too.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor service
I agree, as a former employee I can tell you that Roomful Express customer service is rude, they do not care about the company or its customers as long as they get their money the heck with the rest of us.
Also, there is almost nothing in stock it can take up to 6 or 8 weeks efore your merchandise is delivered to you but do not try to pick your merchandise up at the store as they will charge you a $15 PICK-UP FEE. What a fee to pick up your merchandise from the store? Thats crazy.
My suggestion is to take the time to shop around, it will be worth the effort.
Watch the sales also as they base everyhing on a compare at price that they pull from the air.
The complaint has been investigated and resolved to the customer’s satisfaction.
The $15 pick up fee is to transport the furniture from the warehouse to the store.
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