One Hanes Place reviews and complaints
Ignored after partial refund and undelivered replacements
Purchased 3 items at onehanesplace.com. They arrived but didn't fit. Returned all 3 and got another size. First of all, they charge for return shipping. Oh, well, my bad. Sent all 3 back (together) with all invoices included and RMA paperwork fully filled out. A month later I just got a refund for one of three (they didn't inform me, PayPal did). Also, the 2 new replacement ones I ordered a month ago have not arrived, and are still showing as "Pending" both at onehanesplace.com and paypal.
Getting ahold of them is impossible. They don't respond to their phones. Their "chat" link is deactivated. Replying to the e-mail they sent, confirming the original order bounces back as "Recipient address rejected". No response from the email address only given through PayPal (help@onehanesplace.com). This is the epitome of a company that thinks your should be privileged to be doing business with them. F that. Not gonna happen again. Charge back coming shortly!
Country of complaint: United States
Website: onehanesplace.com
Deducted from my refund for returning items
I ordered $288.83 worth of bras online from One Hanes Place knowing I would return about half of them because I was in between sizes. Once I knew which bras I was keeping, I called their customer service phone number ahead of time to make sure that I could return the unwanted items in store. I had to wait in line (on the phone) for about 25 minutes just to...
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Don't use them
I ordered a couple of bras form this company, paying with my credit card. It's been 11 days and, though I've received acknowledgment of an order being placed, I've still not received a confirmation. My attempts to find out if my order has been processed have resulted in form letters and promises to get back to me "promptly", to which there has yet to be a follow-up. I will recommend this company to no one.
Company Business Name: One Hanes Place
Country of complaint: United States
Website: onehanesplace.com
The complaint has been investigated and resolved to the customer’s satisfaction.
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