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Long Fence Complaints & Reviews

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Long Fence / shoddy workmanship/unresponsive to complaints

CB101 on Jun 19, 2015
Contacted Long Fence in January to replace security door. Still waiting for it to be installed properly. You can see where the old door was removed and there is a large gap between the door and the house. Have sent letters to the CEO, department heads and supervisors. Have made numerous phone calls, taken pictures and sent the pictures to them, Still no response, Still not right. The last letter was sent on Jun 4, 2015, with pictures of the problem area. Have not heard from them. Unlike most businesses, they do not have a customer service follow up phone call or survey. Once they have your...

Long Fence - Maryland, Odenton / Fence Install

Beware of Long Fence on May 30, 2013
Long Fence is the most unprofessional and negligent contractors that I have even encountered. The salesperson (Dan Petro) was very prompt and alert initially when he collected my 1/3 deposit however he has completely neglected this fence install after the check was cashed. I have been mislead by from the very beginning and I would not advise anyone to use this contractor for anything. After having to do all of the leg work to get the Architectural Request completed and sent to my HOA (initially told to me that Dan would handle all of this administrative stuff) you would think that anyone of...

Long Fence - Maryland, Silver Spring / Windows

Alicia dillon on Oct 3, 2012
Sorry to hear all the complaints. Trust Absolute Home Solutions with your next project We are a full service remodeling company. Windows are one of our specialties and we have many products to choose from which our competition do not offer. Our products are not just locally ranked but ranked across the entire united states and provides the highest quality and performance. Many larger volume companies loose touch With the intimate details. True service and consulting, not high pressure sales...sign...sign. ...sign.. We are a service driven company so there is not long sales pitches, high...

Long Fence / Ridiculous

On this past Memorial Day, I was the victim of an attempted break-in. In the process, a window [which I had gotten installed through Long Fence less that 2 yrs ago] was broken. Even though I have a “lifetime” warranty certificate that says it covers broken glass for any reason, I was told that I am not covered because the window was broken due to vandalism, which they don’t cover. The certificate does not say anything about that but the customer service representative said that it is written somewhere on my contract. So, I was informed that if I wanted the company to go ahead...

Long Fence - Virginia / Fence Installation

My entire experience with Long Fence, Chantilly VA, has left me wishing that I had taken the time to at least perform an internet search on complaints about the company prior to having work performed. That was my mistake. First the positive: Salesmen was prompt and provided a written and pictorial drawing of the fence, installation crew showed up on the day they were scheduled to arrive, they installed the fence. Okay that sums up the positive parts. Now the negative and yet to be resolved part: I would like to make an analogy about the work but feel that any reference I use would be taken in...

Long Fence / Be careful with contracts!

Like the others, I hired Long Fence because they are a large company and I thought I would get professional high quality service. I hired them for 3 jobs on 3 contracts - fence, deck and patio/driveway for my DC rowhouse. All signed in June/July 2007 and I am still waiting for the patio to be done correctly. The fence was okay although didn't meet spec. I was supposed to have an arched gate not a flat gate. The deck was done twice I think. The first time they installed it with wood posts despite the fact that the contract said iron posts. It took 4 weeks for the issue to be resolved...

Long Fence / Took forever, still not right, I gave up!

I hired Long Fence (Ijamsville, MD 301.428.9040) to repair an existing Long fence. We have stockade (privacy) fence on three sides and split rail on the back, facing woods. 1. Sales experience was professional and I gave them a 1/3 deposit. Installers were supposed to contact me to agree on the location of new gate in rear split rail fence, replace 6 rotten rails, replace 10 broken pickets, and replace stockade gate (which was warped). Note that there was an existing split rail gate that was chained closed because it opens into a swimming pool area. 2. Installers did not contact us and...

Long Fence / Poor customer service!

I hired Long Fence of Capitol Heights, MD to put a 7-foot privacy fence around my backyard. Unbeknown st to me, they put the fence inside my property line, giving my neighbors one foot of my property. For some dumb reason, I hired them again to put a fence around my front yard. This time, after I had paid them in full, they claimed I still owed them $150 for a permit, which was not detailed on the contract. After several attempts to correct this error, they sent my account to collections. I paid the $150 and vowed to them that I would let everyone know to stay away from Long Fence. I guess the old adage of fool me once, shame on you. Fool me twice, shame on me is true. I should never have hired them again.
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